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Conflict Management for Police, Custodial and Criminal Justice professionals

Conflict Management Training Enhances Officer Safety and Reduces Incidents and Complaints of Using Force “Hi, my name is Tom Poellot. I’m the Chief of Police in the Cudahy Police Department in Wisconsin. We chose Vistelar at the Cudahy Police Department...

Conflict Management for Public Services

Conflict Management Training for Public-Facing Staff “My name is Fran Musci. I’m manager of training and safety at the Milwaukee County Transit System. One of my peers wanted to learn more about it. She had some contacts with the Cudahy Police Department,...

Conflict Management Training using the VDI method to find Resolution

We have been working with a national provider of homelessness outreach and support services to help their staff to manage the sometimes difficult, distressed or dangerous behaviour they encounter when working with their service users.   This video describes some of...

Care Home Safe Holding: Preventing Stress-Related Behaviours in Care of Older People

Preventing Stress-Related Behaviours in Care of Older People The best vantage point for understanding behaviour is from the internal reference frame of the individual himself-  Rogers (1951) When caring for a person with dementia who is having difficulty...