restaurant conflict management training to maintain safety and customer service

Restaurant Conflict: Training for restaurant staff in facing anti-social behaviour

Restaurants are venues for conflict – ask any staff Anti-social behaviour and restaurant conflict is a major problem in many public places in the UK. It can take many forms, from minor disturbances to serious restaurant conflict incidents that cause harm to staff and customers. This essay will explore some of the key issues of

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Risks of Distressed Behaviour in Care Homes

What are the risks of Distressed Behaviour in Care Homes?

Distressed Behaviours in Care Homes – what are the risks?We have met hundreds of care home staff in our training sessions, and this article aims to clarify some of the issues related to managing aggression and violence with older people, or vulnerable adults in care. We recently received gratitude from a client company that achieved a

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Preventing Workplace Harassment and Violence or a stalker at work

A stalker at work what can we do?

A stalker at work – what can we do? table of contents 1Why would an employer offer personal protection training to an individual employee?What behaviour counts as stalking?2Health and Safety issues of a stalker at workFour warning signs that behaviour is ‘stalking’:What are the challenges for people who are being stalked and harassed?3What’s the most

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What is Mental Health Secure Escort Training?

Our staff writer, Vanessa, recently talked with Senior Trainer Zeb Glover about our prevention and management of violence and aggression training course for secure mental health transport teams, to help prepare them for some of the unpredictable behaviours and risky situations they face in their work. Table of Contents 1What is Secure Escort or Mental

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Personal Safety for Housing, Social Work and Probation teams

Call to Talk about Training Or get info by email now Why provide training in personal safety for housing staff? Table of Contents Introduction to personal safety for housing staffFor Housing teams, personal safety information is SafetyCostly examples of safety failures in personal safety for housing:How much does Personal Safety Training Cost in Housing?Your investment in

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