“During the visit, the untrained Options employee was left alone in a kitchen with the individual despite a care plan stating that the resident, whose violence and aggression had been clearly identified, required the attendance of two care workers at all times. Whilst the employee was unaccompanied, the resident crossed the kitchen and stabbed the employee in the right side of her neck.”
1) With some clients, there is no such thing as a regular visit.
2) These specific failings occur again and again:
i) Failure to train
ii) Failure to share information
iii) Failure to adequately allocate staff
3) Care service managers should know the names of Ashleigh Ewing, Sarah Merrit, Claire Selwood and know their stories. Slow down, look after your people. “She was a dearly loved member of our team” won’t cut it on the steps of the courthouse, or at the funeral.
4) Oversights in training, risk assessing, sharing information and looking after your people can cost big money, ruin reputations and result in criminal convictions. Pay attention to them, or risk they pay attention to you.
5) Real violence, if survived, leaves emotional and mental scars which can be life-changing. Money won’t fix that – best to think preventatively.