Something to think about: if you are coughed or spat on during Covid-19.

From what I know of talking with learners on our Conflict Management courses for years, I am quite sure that many people would rather be punched in the head than spat in the face. I think that during the current crisis, we could add being intentionally coughed-at into...

Healthcare Security Officers Conflict and Interventions training with Dynamis

Sector-Leading Conflict Training for Healthcare Security Officers We offer a verbal de-escalation and protective physical interventions programme for Healthcare Security Officers (HCSO) which provides: a fundamental legal underpinning knowledge of the principles for...

Conflict Management Train-The-Trainer Masterclass from Dynamis powered by Vistelar

World-Class Conflict Management Training in London This five-day course certifies individuals as instructors for Vistelar’s Conflict Management for Contact Professionals training programme, so they are authorized to teach this program within their organization....

Healthcare Myth: Violence is Part of the Job

Violence is part of the job? Joel Lashley from Vistelar Another myth that gets us in so much trouble is the myth that violence is part of the job in health care. From a certain point of view, that’s absolutely true. I mean, health care providers are five to...

What is Trauma Informed Care?

Trauma Informed Care My name is Gary Klugiewicz. I am the Director of Training of Verbal Defense and Influence and I train all over the country. And I do a lot of training for healthcare organisations. And in healthcare, what’s really taking the front row is...
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