From what I know of talking with learners on our Conflict Management courses for years, I am quite sure that many people would rather be punched in the head than spat in the face. I think that during the current crisis, we could add being intentionally coughed-at into...
Sector-Leading Conflict Training for Healthcare Security Officers We offer a verbal de-escalation and protective physical interventions programme for Healthcare Security Officers (HCSO) which provides: a fundamental legal underpinning knowledge of the principles for...
World-Class Conflict Management Training in London This five-day course certifies individuals as instructors for Vistelar’s Conflict Management for Contact Professionals training programme, so they are authorized to teach this program within their organization....
Violence is part of the job? Joel Lashley from Vistelar Another myth that gets us in so much trouble is the myth that violence is part of the job in health care. From a certain point of view, that’s absolutely true. I mean, health care providers are five to...
Safeguarding Employees After Incidents How Proper Post-Incident Processes can Protect your People David Blocksidge, Expert on Witness Error and Trauma: “What we’ve tried to do is incorporate what we’ve learned – and what’s known –...
Trauma Informed Care My name is Gary Klugiewicz. I am the Director of Training of Verbal Defense and Influence and I train all over the country. And I do a lot of training for healthcare organisations. And in healthcare, what’s really taking the front row is...
