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November 20, 2019

Three Recommendations for Retail Companies to Teach Their Staff about Conflict

Three Recommendations for Retail Companies to Teach Their Staff about Conflict

Fantastic advice from Dave Young

“The three recommendations I’d make for all organizations is to make sure your people know how to make that initial contact. We use our Universal Greeting.

Make sure you teach them Showtime so they can get things right in their mind before they make contact. And that’s with every contact.

Then develop that Social Contract within your own organization that allows you to improve your contacts and not repeat the negative ones.”

Listen to the interview Dave carried out with Vistelar on their podcast here:

Confidence in Conflict: Episode 3 – What’s So Special About A Greeting?

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Gerard O'Dea is the Director of Training for Dynamis. Training Advisor, Speaker, Author and Expert Witness on Personal Safety, Conflict Management and Physical Interventions, he is the European Advisor for Vistelar Conflict Management, a global programme focussing on the spectrum of human conflict.

Gerard O'Dea

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