SCENA Train-the-Trainer

One of the first things we did in designing Conflict Management and Patient Experience training for the ED was we wanted to allow the staff to see that there are common patterns in confrontations, which reliably repeat themselves and can therefore be reliably prepared for.  It’s so important for staff to know about what we (read more)

There are specific things in the emergency department that trigger people off. Sometimes they don’t know things. Sometimes they’re afraid of things. They have anxiety, they have worries fears and so on that are all related to their medical issues as they come into the emergency department.  In designing this training program, we had to (read more)