Conflict Resolution Mindset for Success
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Risks of Lone Working
Risks of Lone Working in The Community In discussing this topic, I want to first turn our attention to a Royal College of Nursing study dealing with the issues of lone working and personal safety. The survey is very comprehensive and asked about 1500 nurses who work in the community about their experience of such. I […]
Conflict Resolution Five Maxims
Conflict Resolution Five Maxims The Five Essential Truths for Effective Communication The Conflict Resolution Five Maxims are truly useful waypoints which you can use to more effectively direct your communication with people even when under pressure during conflict or crisis Gerard O’Dea is a conflict management, personal safety and physical interventions training consultant. He is the training […]
Conflict Resolution: Be Alert and Decisive
Conflict Resolution Proxemics Be Alert and Decisive, Respond don’t React using conflict resolution proxemics. Conflict Resolution proxemics is the art and practice of carefully choosing the safest position, distance, body language and gestures which give us the best chance of resolving conflict safely and successfully. By presenting appropriate non-verbal communication we influence the mood and tone […]
Retail Security Risks and Training in Personal Safety
I read with interest this appalling (but familiar) story about a female security guard being stabbed with a syringe in a Sainsbury’s in Kent. http://www.kentonline.co.uk/canterbury/news/security-guard-stabbed-in-sainsburys-59658/ It seems that the security guard confronted the drug-taking subject as he attempted to steal a bottle of whiskey from the supermarket shelves and make off with it outside the […]
Care Home Restraint Training: a £44,000 price for restraint training failure
Training Failure A social care organisation was fined for failure to control the exposure of workers to the risk of violence and aggression. The Health and Safety Executive (HSE) launched an investigation at Dimensions (UK) Ltd, a not-for-profit organisation that provides support services for people with learning disabilities, after a support worker was kicked in the […]
Care worker ʻnight of terrorʼ with patient ‘like a horror film’
Care Worker Protection With the clear direction imposed by Health and Safety statute and regulations, employers whose workplaces have risks of violence or aggression to staff are compelled to assess those risks, document the assessment process and its outcomes, create a policy and relevant procedures which detail risk-control measures which can include a wide variety of […]
Restraint Training: Over 50% of NHS Assaults are Impacts
Assault Prevention is a key issue in healthcare and social care environments. In multiple research studies (see Breakaway – a fresh approach?), it has been found that over 50% of assaults on healthcare workers are kinetic: punches, slaps and kicks. Knowing this is important as it allows you to spend the right amount of training […]
What is great conflict management training?
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National Personal Safety Day – Lone Working Book from Dynamis
Lone Working Personal Safety – A guidebook for health and social care workers will give you practical and largely unexplored personal safety advice which will inform and enhance how you make decisions. It will also widen the discussions you have within your team about how you as a group can improve your personal safety systems. […]