Your Conflict Resolution Mindset
Keeping Your Emotional Equilibrium Under Pressure
Your Conflict Resolution Mindset can have a major impact on the outcome of an interaction because how you feel affects how you interact with others.
Gerard O’Dea is a conflict management, personal safety and physical interventions training consultant. He is the training director for Dynamis, a specialist in personal safety and violence reduction initiatives and the European Adviser for ‘Verbal Defense and Influence‘, a global programme which addresses the spectrum of human conflict. www.dynamis.training/