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Deescalation tips
5 – Beyond Active Listening

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5 – Beyond Active Listening

Lesson 5

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Course Structure

1 - Be Alert and Decisive

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2 - The Five Approaches

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3 - The Showtime Mindset

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4 - The Universal Greeting

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5 - Beyond Active Listening

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6 - Redirecting Negative Behaviour

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7 - The Persuasion Sequence

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8 - When Words Alone Fail

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9 - Bystander Mobilisation

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10 - Record and Report

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Progress

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Your host

Gerard O'Dea

Gerard O'Dea is the Director of Training for Dynamis. Training Advisor, Speaker, Author and Expert Witness on Personal Safety, Conflict Management and Physical Interventions, he is the European Advisor for Vistelar Conflict Management, a global programme focussing on the spectrum of human conflict.