We help you to reduce conflict and aggression by enhancing your team’s ability to manage high-risk encounters.

We tailor our Conflict Management, De-Escalation, Breakaway and Physical Restraint Training courses for your context and the unique safety requirements and ethos of your service, enabling your team to improve their practice for the prevention and management of violence and aggression.  

We help your  team to manage the entire spectrum of conflict, from simple communication to complex crisis.  Your staff learn how to prevent and manage conflict verbally if they can, and physically only if they must.

Dynamis is an ICM Quality Award Centre (QAC#2201) fully accredited for the delivery of Workplace Violence Prevention Training.  

“Keeping Everyone Safe – Verbally if we can, Physically only if we must.”

PMVA Conflict De-Escalation Breakaway and Physical Restraint Training

Non-Escalation, De-Escalation and Crisis Intervention.

Our flagship Non-escalation, De-Escalation and Crisis Interventions training forms the basis of all of our work at Dynamis, where the goal is to treat each person we encounter with dignity and show them respect, even though our goals and theirs may at first seem incompatible. Your team will learn how to:

  • Be aware of conflict triggers of themselves and others
  • Use approaches which start encounters off on the right footing
  • Redirect negative behaviour without taking it personally
  • Be persuasive using influence to win people around
  • Listen and Empathise in order to resolve flashpoints
  • Set and uphold a social contract in your workplaces

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“This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered.  10/10 for delivery, professionalism and structure.”

Security Management Specialist

Great Western Hospitals NHS Trust

“Very good training, and great effort to make it relevant for the type of conflict and situation we face. Excellent Trainer – 10//10”

Project Manager

Public Transport Community Engagement, SusTrans

Lone Worker Safety

Situational Awareness
Community Working
Safe Working Practices
Risk Assessment
De-escalation Skills
Fear Management
Decision-Making
Body Language
Positioning
Escape Routes
Improve Safety when Working Alone

Personal Safety and Breakaway

Managing Proximity
Body Language Signals
Reflexive Movement
Breakaway and Disengagement

The Duty of Reasonable Care

Reasonable Force Rules
Violence Risk Awareness
Survival, Reversal and Escape
Improve Safety by Disengaging

Protective Interventions

Teamwork and Communication
Incident Management Concepts
Safe Approach and Verbal Persuasion
Control tactics
Holding and Immobilisation
Standing, Seated, Kneeling
Floor considerations and risks
How to minimise or avoid Risks of Restraint Sudden Death
Improve Safety with Teamwork

“Gerard was a great teacher, he was very knowledgeable and friendly. He tailored the training to situations we might actually find ourselves in which I found incredibly useful.”

Project Worker

Care Shelter, Bethany Christian Trust

Learner Feedback in 2019

  • The training course from Dynamis fulfilled or exceeded expectations 99.6% 99.6%
  • Our Dynamis instructor had a very good or excellent level of knowledge and competence 98.2% 98.2%
  • The theory and knowledge components helped me professionally 98.9% 98.9%
  • The techniques and tactics were appropriate to real scenarios in our work 98.6% 98.6%
  • Our Dynamis trainer observed good Health and Safety practices 100% 100%
  • The Dynamis training course was of the right duration to gain the skills and knowledge I needed 91.2% 91.2%
PMVA Conflict De-Escalation Breakaway and Physical Restraint Training

Call 0844 812 9795 or Send an Enquiry to our team here:

  • What kind of course are you interested in and why? What kind of time have you allocated for it and when are you thinking of holding the training? Thank you!
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