Conflict Management Training

We train your team to Manage Conflict and 

Keep Everyone Safe.

Dynamis ICM Award Centre


  • Manage Conflict Early and Professionally
  • Enhance Personal Safety and Wellbeing
  • Use Ethical Last-Resort Physical Interventions
  • Based on Evidence and Informed by Research

Talk with our Training Advisor

Call 0844 812 9795 now or schedule a convenient time to talk with our training advisor using the calendar below.

or Get Info to Your Inbox Now

Feedback from Learners About Our Training

99%

Course Met or Exceeded Expectations

98%

Trainer Was Very Good or Excellent

99%

Training was Relevant and Appropriate

Hundreds of safer clients...

Hospitals and Healthcare

Public-Facing Organisations

Local Government  & Citizen Services

Primary and Secondary Schools

Training to Prevent and Manage 

Workplace Conflict and Violence.

We tailor our conflict management and physical intervention courses to meet the needs of each organisation or team that we meet, however our main areas of work are as follows:

Conflict Management Training

Our Conflict Management course is a tried and tested system encompassing great customer-service and conflict resolution skills. 

  • Non-Escalation Skills
  • De-Escalation Skills
  • Crisis Interventions
  • Managing Emotionally Distressed Persons


Frontline staff need to know how to identify escalating conflict, what to do when a person is being aggressive or resistant and when to use empathy, persuasion and listening skills to resolve difficult encounters peacefully.

Protective Physical Interventions

You staff may need to know how to physically protect themselves, those around them and even a distressed person they encounter in their work. Our training will enable your team to act protectively with the appropriate tactics to keep everyone safe, if words alone do not de-escalate the situation.

Train-the-Trainer Development

  • Vistelar Non-Escalation, De-Escalation and Crisis Management Trainer Course
  • SCENA Scenario-Driven, Evidence-Based Trainer Development Course

We work with your trainers to develop their skills in delivering Engaging, Effective and Efficient training interventions to meet your organisations goals. We combine world-class content with an evidence based and research informed Trainer Education approach.

Sector-Specific Courses

We have helped clients in many different sectors.


Based on a thorough needs analysis with you and your people, your training course will be focused on your scenarios and be truly relevant to your work - ensuring that the learning is authentic and can transfer easily to your workplace.


We have helped clients in:


Talk with our Training Advisor

Call 0844 812 9795 now or schedule a convenient time to talk with our training advisor using the calendar below.

or Get Info to Your Inbox Now

What areas of training do we cover?

Your team need to know how to identify and prevent conflict, but also how to manage it in the most professional way possible when it does inevitably happen, using Listening, Empathy, Dignity and Respect as key skills in de-escalation.

Your staff who sometimes work with people who carry a higher risk of physical assault need a robust but appropriate system of physical skills to disengage from simpler assaults and perhaps also to  protect themselves from serious violence in high-stakes personal safety scenarios.

Your community-based teams who work alone or away from a fixed base need to know how to quickly identify and prevent personal safety risk and also have the attitudes and habits which can get them out of those situations as swiftly as possible if they do happen when they are working alone.

Your teams already use words, behaviour and restraint -reduction plans to minimise the risk that physical holding or control and restraint skills will be needed either for clinical reasons or in response to spontaneous violence, however last-resort skills must be both compassionate and effective in reducing risk.

Our Process for Working with You

1

Book your free call with our Training Advisor

Every organisation is unique and so you need a unique training course. Our free training needs assessment will identify and evidence what to focus on.

2

We create and deliver an effective 

training course for your people.

Having assessed the needs of your organisation with you, we deliver a relevant & appropriate training course made for your workplace and your people.

3

Your workplace becomes safer for everyone.

Your team becomes more effective at dealing with conflict earlier and more professionally, creating a safer workplace for everyone there.

Make your workplace a safer environment for everyone who meets there.

Our wide range of courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression.  Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.


Book a tailored training course from Dynamis Training and your team will:

  • Be aware of conflict triggers and emotional control
  • Use approaches which prevent situations from escalating
  • Redirect negative behaviour without taking it personally
  • Be persuasive using influence to win people around
  • Listen and Empathise in order to resolve flashpoints
  • Create and maintain a social contract in every interaction

Gerard O'Dea  //  Director of Training at Dynamis

Hi and thanks for visiting our webpage today.


In over 15 years of working with frontline staff who face difficult, distressed and dangerous behaviour, I have seen time and again how prepared staff can perform well and respond to challenging circumstances.


From teachers to nurses, teaching and care assistants to security officers in our hospitals and social workers in the community, if you deal with people every day, managing conflict becomes a necessity.


I became involved in this work because I saw the power of training and preparation in helping people to stay safe at work and to be more successful in working with their colleagues to create better outcomes.


I and my team of professional trainers now teach in over 200 training engagements every year around the UK and internationally for a wide variety of public-facing organisations just like yours.


We have sought out the best conflict management training content and the best learning methods  in the world and bring them together for you and your team.

Gerard O'Dea

Grab a coffee and speak to our training advisor.

With over 15 years of experience working with clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.

How to...

Organise Training Painlessly

Talk with our Training Advisor

Call 0844 812 9795 now or schedule a convenient time to talk with our training advisor using the calendar below.

or Get Info to Your Inbox Now

Join Over 3,000 Happy Customers

Best Course I have attended in the NHS...

“This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered.  10/10 for delivery, professionalism and structure.”

Andy W.  //  Security Management Specialist

Made it Relevant...

“Very good training, and great effort to make it relevant for the type of conflict and situation we face. Excellent Trainer – 10//10”

Michaela G.  // Community Engagement Officer

What our customers are saying:

Tailored to situations we actually face...

“Gerard was a great teacher, he was very knowledgeable and friendly. He tailored the training to situations we might actually find ourselves in which I found incredibly useful.”

Louise C.  //  Homeless Shelter Support Worker

Confident...

I left feeling confident that I could safely apply the techniques I had been shown and know when to use them. Since completing this training another member of staff and I who where both on the course have been able to safely escort a child, whom we have previously struggled and felt unsure/ unsafe with escorting when dis-regulated back in to the school building safety. We were both on the same page as were the other members of staff who witnessed the incident (and were also present for the training that day) and this greatly helped us to safely bring the child back in to school. I would like to once again give my thanks to the team who came in to teach us that day. They were both amazing! 

Classroom Teacher  //  Blossom House School March 2020.

Our Partners and Accreditation

ICM Logo

Member of The Institute of

Conflict Management

Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.

Healthcare Myth 2: If I Say Something It Will Make Things Worse 2

European partner for Vistelar

Dynamis is the premier European Partner for Vistelar, a global consulting organisation covering training across the entire spectrum of human conflict.

Personal Safety Trainer 35

Regional representative for 9 Attitudes behavioural tactics

Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.

Why is Dynamis different?

At Dynamis we provide evidence-based, scenario-driven conflict management training through the whole spectrum of encounters, which enables your staff with the skills and knowledge they need to professionally respond to any level of conflict, including last-resort physical interventions.


Since 2014 we have been developing an Evidence-based and Research-informed training approach which is unique in our sector.  Its primary goal is to ensure that our training interventions with your team result in Authentic Learning because it is focused on being:

  • Engaging for your people who come to the training.
  • Effective in meeting the goals of your organisation.
  • Efficient as an investment of your resources.

That's why, with our accreditation from the ICM and our collaboration with Loughborough University, you can be sure that we are doing everything possible to ensure that your team's training with us will lead to the change you want to see in your workplace.

Did you know?

The research into conflict management training proves that many historical conflict management training approaches actually waste your investment.  It has been found that because many of the older approaches do not use modern teaching approaches, they fail to make any significant difference at all to your team's ability to handle conflict.


That's why we teach using modern evidence based and research informed approaches which create Authentic Learning, so your people develop true confidence and your investment realises a safer workplace.

100%
MONEY BACK GUARANTEE

100% Satisfaction Guarantee

You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.

Gerard O'Dea

Frequently Asked Questions

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June 4, 2020

Learn How Great Teams Reduce Conflict in their Services Your team may encounter frustrated, angry and distressed people. Effective training can help your people to deal with those encounters expertly and keep everyone safe in your organisation. Your team are doing their very best to meet the needs of those they encounter in your workplace (read more)

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Edinburgh EH6 7BD

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