Research note: “for patients will the common cold, physician empathy in just one visit at the beginning is a significant predictor of duration severity and improved immune function” – imagine, empathy can have clinical outcomes! Another thing I did in preparing for this particular visit and training program was I spoke to the Senior Emergency (read more)
Conflict Management Training
We train your team to Manage Conflict and
Keep Everyone Safe.
Training to Prevent and Manage
Workplace Conflict and Violence.
We tailor our conflict management and physical intervention courses to meet the needs of each organisation or team that we meet, however our main areas of work are as follows:
Our Conflict Management course is a tried and tested system encompassing great customer-service and conflict resolution skills.
- Non-Escalation Skills
- De-Escalation Skills
- Crisis Interventions
- Managing Emotionally Distressed Persons
Frontline staff need to know how to identify escalating conflict, what to do when a person is being aggressive or resistant and when to use empathy, persuasion and listening skills to resolve difficult encounters peacefully.
- Personal Safety
- Breakaway and Self-Protection
- Safe Holding
- Positive Handling
- Restrictive Physical Interventions
You staff may need to know how to physically protect themselves, those around them and even a distressed person they encounter in their work. Our training will enable your team to act protectively with the appropriate tactics to keep everyone safe, if words alone do not de-escalate the situation.
- Vistelar Non-Escalation, De-Escalation and Crisis Management Trainer Course
- SCENA Scenario-Driven, Evidence-Based Trainer Development Course
We work with your trainers to develop their skills in delivering Engaging, Effective and Efficient training interventions to meet your organisations goals. We combine world-class content with an evidence based and research informed Trainer Education approach.
We have helped clients in many different sectors.
Based on a thorough needs analysis with you and your people, your training course will be focused on your scenarios and be truly relevant to your work - ensuring that the learning is authentic and can transfer easily to your workplace.
We have helped clients in:
- Hospitals, Health and Social Care
- Schools, Children's Services and Fostering
- Retail, Utilities and Community-based Lone Workers
- Security and Transport teams in all of the above settings.
Feedback from Learners About Our Training
Course Met or Exceeded Expectations
Trainer Was Very Good or Excellent
Training was Relevant and Appropriate
Hundreds of safer clients...
Hospitals and Healthcare
Local Government & Citizen Services
Primary and Secondary Schools
What areas of training do we cover?
Your team need to know how to identify and prevent conflict, but also how to manage it in the most professional way possible when it does inevitably happen, using Listening, Empathy, Dignity and Respect as key skills in de-escalation.
Your staff who sometimes work with people who carry a higher risk of physical assault need a robust but appropriate system of physical skills to disengage from simpler assaults and perhaps also to protect themselves from serious violence in high-stakes personal safety scenarios.
Your community-based teams who work alone or away from a fixed base need to know how to quickly identify and prevent personal safety risk and also have the attitudes and habits which can get them out of those situations as swiftly as possible if they do happen when they are working alone.
Your teams already use words, behaviour and restraint -reduction plans to minimise the risk that physical holding or control and restraint skills will be needed either for clinical reasons or in response to spontaneous violence, however last-resort skills must be both compassionate and effective in reducing risk.
Our Process for Working with You
Book your free call with our Training Advisor
Every organisation is unique and so you need a unique training course. Our free training needs assessment will identify and evidence what to focus on.
We create and deliver an effective
training course for your people.
Having assessed the needs of your organisation with you, we deliver a relevant & appropriate training course made for your workplace and your people.
Your workplace becomes safer for everyone.
Your team becomes more effective at dealing with conflict earlier and more professionally, creating a safer workplace for everyone there.
Make your workplace a safer environment for everyone who meets there.
Our wide range of courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.
Book a tailored training course from Dynamis Training and your team will:
- Be aware of conflict triggers and emotional control
- Use approaches which prevent situations from escalating
- Redirect negative behaviour without taking it personally
- Be persuasive using influence to win people around
- Listen and Empathise in order to resolve flashpoints
- Create and maintain a social contract in every interaction
Gerard O'Dea // Director of Training at Dynamis
Hi and thanks for visiting our webpage today.
In over 15 years of working with frontline staff who face difficult, distressed and dangerous behaviour, I have seen time and again how prepared staff can perform well and respond to challenging circumstances.
From teachers to nurses, teaching and care assistants to security officers in our hospitals and social workers in the community, if you deal with people every day, managing conflict becomes a necessity.
I became involved in this work because I saw the power of training and preparation in helping people to stay safe at work and to be more successful in working with their colleagues to create better outcomes.
I and my team of professional trainers now teach in over 200 training engagements every year around the UK and internationally for a wide variety of public-facing organisations just like yours.
We have sought out the best conflict management training content and the best learning methods in the world and bring them together for you and your team.
Grab a coffee and speak to our training advisor.
With over 15 years of experience working with clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.
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Join Over 3,000 Happy Customers
Best Course I have attended in the NHS...
“This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered. 10/10 for delivery, professionalism and structure.”
Andy W. // Security Management Specialist
Made it Relevant...
“Very good training, and great effort to make it relevant for the type of conflict and situation we face. Excellent Trainer – 10//10”
Michaela G. // Community Engagement Officer
What our customers are saying:
Tailored to situations we actually face...
“Gerard was a great teacher, he was very knowledgeable and friendly. He tailored the training to situations we might actually find ourselves in which I found incredibly useful.”
Louise C. // Homeless Shelter Support Worker
I left feeling confident that I could safely apply the techniques I had been shown and know when to use them. Since completing this training another member of staff and I who where both on the course have been able to safely escort a child, whom we have previously struggled and felt unsure/ unsafe with escorting when dis-regulated back in to the school building safety. We were both on the same page as were the other members of staff who witnessed the incident (and were also present for the training that day) and this greatly helped us to safely bring the child back in to school. I would like to once again give my thanks to the team who came in to teach us that day. They were both amazing!
Classroom Teacher // Blossom House School March 2020.
Our Partners and Accreditation
Member of The Institute of
Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.
Regional representative for 9 Attitudes behavioural tactics
Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.
Why is Dynamis different?
At Dynamis we provide evidence-based, scenario-driven conflict management training through the whole spectrum of encounters, which enables your staff with the skills and knowledge they need to professionally respond to any level of conflict, including last-resort physical interventions.
Since 2014 we have been developing an Evidence-based and Research-informed training approach which is unique in our sector. Its primary goal is to ensure that our training interventions with your team result in Authentic Learning because it is focused on being:
- Engaging for your people who come to the training.
- Effective in meeting the goals of your organisation.
- Efficient as an investment of your resources.
That's why, with our accreditation from the ICM and our collaboration with Loughborough University, you can be sure that we are doing everything possible to ensure that your team's training with us will lead to the change you want to see in your workplace.
Did you know?
The research into conflict management training proves that many historical conflict management training approaches actually waste your investment. It has been found that because many of the older approaches do not use modern teaching approaches, they fail to make any significant difference at all to your team's ability to handle conflict.
That's why we teach using modern evidence based and research informed approaches which create Authentic Learning, so your people develop true confidence and your investment realises a safer workplace.
100% Satisfaction Guarantee
You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.
Frequently Asked Questions
Where is the training carried out?
Usually the training venue will be our client's responsibility and full details of this are made clear around the time of booking so that you know what we are going to need to give your people the best possible experience of training with our team.
We have often helped our clients to source appropriate training venues, where that assistance was requested!
Due to the nature of our training approach, we often require a good-sized training room which has the capacity for your team to move around in and in which we can set up scenarios which are as close as we can get them to real-world applications of the material we teach your people.
What is the investment in training?
Our training costs are often calculated on a per-day basis and directly related to the Needs Analysis which we carry out with you.
We are constantly working to make sure that the investment level is reasonable and competitive.
We generally ask for an investment which takes into account the type of content we are going to work on with your staff, the numbers of staff involved, the risk level of the encounters they engage in and the number of days of training which will be required to get your people up to the proper standard.
We are VAT registered and all pricing sent to you is 'plus VAT at the prevailing rate'.
We also charge travel expenses which you should discuss with our training advisor so that these are as clear as possible as you book in your training course.
How quickly can I book training to happen?
Our training advisor is waiting to have a call with you to discuss your timelines and preferred schedule. We generally book training 4-6 weeks out from today, however we always have been able to respond to clients who need training 'as soon as possible' when urgent needs pop up. The sooner we talk with you, the sooner we can get the training in place!
How many people can attend a training course?
There are numerous formats which we use to deliver training with your team, whether it be a large group or a smaller team. We know that the best group sizes for learning depend on the complexity of the material to be covered, the amount of time we have with your people and also the constraints you may be working with in your budget and resources. Most of our clients put 12-16 people in our less-physically demanding training courses, and often fewer people than this into our more demanding courses. Let's talk about the best solution for your needs....
Is Dynamis training Accredited?
Dynamis has attained the respected Quality Award Centre status (QAC #2201) with the Institute for Conflict Management (ICM), demonstrating our commitment to quality assurance and strict adherence to the most recent guidance on the management and prevention of workplace conflict. All our trainers are fully qualified and attend CPD development on a regular basis in accordance with ICM requirements.
Is the training suitable for my staff and my context?
Our goal is that you see a tremendous improvement in your team's ability to prevent and manage difficult encounters with the people in your service, so we focus on making sure that each training session with your people feels directly connected to their everyday work and is compliant with the relevant guidance which governs it.
“I sat with a doctor in the emergency department that night. She told me how the records that she’s looking at before she goes to see the patients sometimes show interactions with the patient that happened earlier in the day at the clinic where they first presented themselves. The doctor turns to me, she says, (read more)