Crisis Care
Practical, trauma-informed strategies for safely supporting vulnerable or volatile individuals.
Crisis Intervention
Respond with dignity and calm in critical moments.
Physical Protection
Maintain safety with last-resort protective skills.
Train and Sustain
Build lasting team capability and confidence.
Pathfinder
Data-driven benchmarking and programme enhancement.
Why It Matters
Poorly managed crises can harm vulnerable people, damage staff wellbeing, and create long-term organisational risk.
01
Safety
Without the right training, staff and service users face preventable harm in volatile situations.
02
Trust
Mismanaged incidents erode trust with communities, families, and regulators.
03
Staff
High-stress incidents lead to burnout, moral injury, and staff turnover.
Skills That Save and Support
Evidence-based crisis training that protects people, preserves dignity, and keeps teams safe.
Legal
Understand duty of care and your rights in crisis scenarios.
Trauma
Apply non-triggering, trauma-informed techniques.
Teamwork
Coordinate safe, effective team-based responses.
Confidence
Stay calm, decisive, and effective under pressure.
Course Goals
Equip your team to prevent, de-escalate, and manage high-risk situations involving vulnerable or volatile people.
Dynamis Lone Working Course: One Day
Course Aim
To equip staff with essential knowledge, understanding, and practical skills to maintain personal safety while lone working in community settings, identifying and managing potential risks effectively.
Learning Outcomes
By the end of this one-day Lone Working and Personal Safety training course, participants will:
Know:
The context of Lone Worker Personal Safety in their specific work environment
Health and Safety implications and legal requirements related to Lone Working
Safe Systems of Work principles for their team
The Kaplan Wheeler model of Crisis Behaviour and the 7 phases of crisis
Warning signs and pre-incident indicators for potential aggression or violence
Understand:
- Decision-making processes under pressure and fear management techniques
- How to effectively use Lone Worker Personal Safety Alert Devices and communication systems
- How to minimize confrontation risk by detecting pre-incident indicators
- The importance of information sharing between teams and services
- The ethical considerations in risk assessment and intervention
- The value of trusting intuition in identifying potentially dangerous situations
Be able to do:
- Recognize pre-assault cues for escalating aggression
- Use body language appropriately to enhance personal safety
- Apply principles of time, distance, and opportunity for exit/escape planning
- Implement effective non-escalation and de-escalation techniques
- Articulate the rationale for different interventions and their legal implications
Dynamis Lone Working Course: One Day 2
Course Aim
To equip staff with essential knowledge, understanding, and practical skills to maintain personal safety while lone working in community settings, identifying and managing potential risks effectively.
Learning Outcomes
By the end of this one-day Lone Working and Personal Safety training course, participants will:
Know:
The context of Lone Worker Personal Safety in their specific work environment
Health and Safety implications and legal requirements related to Lone Working
Safe Systems of Work principles for their team
The Kaplan Wheeler model of Crisis Behaviour and the 7 phases of crisis
Warning signs and pre-incident indicators for potential aggression or violence
Understand:
- Decision-making processes under pressure and fear management techniques
- How to effectively use Lone Worker Personal Safety Alert Devices and communication systems
- How to minimize confrontation risk by detecting pre-incident indicators
- The importance of information sharing between teams and services
- The ethical considerations in risk assessment and intervention
- The value of trusting intuition in identifying potentially dangerous situations
Be able to do:
- Recognize pre-assault cues for escalating aggression
- Use body language appropriately to enhance personal safety
- Apply principles of time, distance, and opportunity for exit/escape planning
- Implement effective non-escalation and de-escalation techniques
- Articulate the rationale for different interventions and their legal implications
Dynamis Lone Working Course: One Day 3
Course Aim
To equip staff with essential knowledge, understanding, and practical skills to maintain personal safety while lone working in community settings, identifying and managing potential risks effectively.
Learning Outcomes
By the end of this one-day Lone Working and Personal Safety training course, participants will:
Know:
The context of Lone Worker Personal Safety in their specific work environment
Health and Safety implications and legal requirements related to Lone Working
Safe Systems of Work principles for their team
The Kaplan Wheeler model of Crisis Behaviour and the 7 phases of crisis
Warning signs and pre-incident indicators for potential aggression or violence
Understand:
- Decision-making processes under pressure and fear management techniques
- How to effectively use Lone Worker Personal Safety Alert Devices and communication systems
- How to minimize confrontation risk by detecting pre-incident indicators
- The importance of information sharing between teams and services
- The ethical considerations in risk assessment and intervention
- The value of trusting intuition in identifying potentially dangerous situations
Be able to do:
- Recognize pre-assault cues for escalating aggression
- Use body language appropriately to enhance personal safety
- Apply principles of time, distance, and opportunity for exit/escape planning
- Implement effective non-escalation and de-escalation techniques
- Articulate the rationale for different interventions and their legal implications
Dynamis Lone Working Course: One Day 4
Course Aim
To equip staff with essential knowledge, understanding, and practical skills to maintain personal safety while lone working in community settings, identifying and managing potential risks effectively.
Learning Outcomes
By the end of this one-day Lone Working and Personal Safety training course, participants will:
Know:
The context of Lone Worker Personal Safety in their specific work environment
Health and Safety implications and legal requirements related to Lone Working
Safe Systems of Work principles for their team
The Kaplan Wheeler model of Crisis Behaviour and the 7 phases of crisis
Warning signs and pre-incident indicators for potential aggression or violence
Understand:
- Decision-making processes under pressure and fear management techniques
- How to effectively use Lone Worker Personal Safety Alert Devices and communication systems
- How to minimize confrontation risk by detecting pre-incident indicators
- The importance of information sharing between teams and services
- The ethical considerations in risk assessment and intervention
- The value of trusting intuition in identifying potentially dangerous situations
Be able to do:
- Recognize pre-assault cues for escalating aggression
- Use body language appropriately to enhance personal safety
- Apply principles of time, distance, and opportunity for exit/escape planning
- Implement effective non-escalation and de-escalation techniques
- Articulate the rationale for different interventions and their legal implications
Dynamis Lone Working Course: One Day 5
Course Aim
To equip staff with essential knowledge, understanding, and practical skills to maintain personal safety while lone working in community settings, identifying and managing potential risks effectively.
Learning Outcomes
By the end of this one-day Lone Working and Personal Safety training course, participants will:
Know:
The context of Lone Worker Personal Safety in their specific work environment
Health and Safety implications and legal requirements related to Lone Working
Safe Systems of Work principles for their team
The Kaplan Wheeler model of Crisis Behaviour and the 7 phases of crisis
Warning signs and pre-incident indicators for potential aggression or violence
Understand:
- Decision-making processes under pressure and fear management techniques
- How to effectively use Lone Worker Personal Safety Alert Devices and communication systems
- How to minimize confrontation risk by detecting pre-incident indicators
- The importance of information sharing between teams and services
- The ethical considerations in risk assessment and intervention
- The value of trusting intuition in identifying potentially dangerous situations
Be able to do:
- Recognize pre-assault cues for escalating aggression
- Use body language appropriately to enhance personal safety
- Apply principles of time, distance, and opportunity for exit/escape planning
- Implement effective non-escalation and de-escalation techniques
- Articulate the rationale for different interventions and their legal implications
The Impact in Numbers
Our crisis management programmes have reduced incidents and improved staff confidence in over 90% of client organisations.
Fewer incidents
Confidence gain
Policy alignment
4.9/5
Course rating
“This training transformed how we work with vulnerable individuals – safer for them, safer for us.”
L. Byrne, HSE
Guiding You Through
We listen, design and deliver training that reflects the real challenges your people face. We understand that your staff are under pressure looking after vluernable and/or volatile people in your services and are sometimes getting injured or stressed and you are looking for ways to help them. We’ve helped many services (sector a, b, c)…
The Customer Journey
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UNDERSTAND
Continuous learning and support to shift mindsets and lift service outcome.
ADDRESS
Continuous learning and support to shift mindsets and lift service outcome.
ENHANCE & SUSTAIN
Continuous learning and support to shift mindsets and lift service outcome.
Frequently Asked Questions
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