Community Based Teams

For outreach, community health and small charity teams who visit people at home or on the street. The training builds the judgement to read a doorstep and a way out when a visit turns difficult.

The pressure starts at the front door

Safeguarding reviews after an incident

Conflict in a hallway with one exit

New staff sent out alone too soon

Explaining a visit with no record

Any physical response has to be lawful, necessary and proportionate, and reached only once everything verbal has failed.

Our training standard

Skills for the walk to the door

Staff learn to plan a visit before they leave the office, decide at the threshold whether to go in, and keep a way out while they are inside. They also get a shared way to check in, hand over and debrief, which matters when the team is three people.

01 Pre-visit risk assessment

02 Doorstep judgement

03 Exit planning inside a flat

04 Check-in and alerting protocol

05 Setting limits during a visit

06 Trauma-aware conversations

07 Debrief after a hard visit

08 Handover between agencies

What small teams ask of training

Someone to call at the door

Scenarios from their own visits

Plain language across partners

Support after a difficult visit

Training sized for a small team

Scenarios come from the visits your team actually makes, and the decisions inside them are rehearsed, not described.

SDT (Scenario-Driven Training)

How we work with a small team

It starts with one conversation about your caseload: who you visit, where, and which visits people dread. From there the training is built around your patch rather than a generic syllabus.

01

We go through the caseload with you: which addresses are hard, which referrals arrive without warning, and where a worker has no signal on their phone.

Map the visits

We go through the caseload with you: which addresses are hard, which referrals arrive without warning, and where a worker has no signal on their phone.

02

Staff practise the doorstep, the front room and the exit in the order they happen, using scenarios drawn from your referrals. They say the words aloud, then repeat them.

Rehearse the visit

Staff practise the doorstep, the front room and the exit in the order they happen, using scenarios drawn from your referrals. They say the words aloud, then repeat them.

03

The skills go into routines the team already keeps: the pre-visit check, the check-in call, the handover note, the meeting where a hard visit gets talked through.

Embed in the week

The skills go into routines the team already keeps: the pre-visit check, the check-in call, the handover note, the meeting where a hard visit gets talked through.

04

We look at what changed in the records and in supervision, and where staff still hesitate. The next round of training is set by what that shows.

Review the visits

We look at what changed in the records and in supervision, and where staff still hesitate. The next round of training is set by what that shows.

Tell us about the visits your team makes

Conflict Management– council– lone working– personal safety

Local authority training: what council teams taught us

Guides

Download “12 Practical Ways Great Teams Reduce Conflict”

Contact Us

Describe a typical visit, and the point where it turns difficult

Community Based Teams

The pressure starts at the front door

Safeguarding reviews after an incident

Conflict in a hallway with one exit

New staff sent out alone too soon

Explaining a visit with no record

Any physical response has to be lawful, necessary and proportionate, and reached only once everything verbal has failed.

Our training standard

Skills for the walk to the door

01

Pre-visit risk assessment

02

Doorstep judgement

03

Exit planning inside a flat

04

Check-in and alerting protocol

05

Setting limits during a visit

06

Trauma-aware conversations

07

Debrief after a hard visit

08

Handover between agencies

What small teams ask of training

Scenarios come from the visits your team actually makes, and the decisions inside them are rehearsed, not described.

How we work with a small team