12 Practical Ways Teams can Reduce Conflict

Learn How Great Teams Reduce Conflict in their Services ​ Your team may encounter frustrated, angry and distressed people. Effective training can help your people to deal with those encounters expertly and keep everyone safe in your organisation. Your team are doing their very best to meet the needs of those they encounter in your […]

Conflict Training to reduce complaints

Conflict Management Training Enhances Officer Safety and Reduces Incidents and Complaints of Using Force “Hi, my name is Tom Poellot. I’m the Chief of Police in the Cudahy Police Department in Wisconsin. We chose Vistelar at the Cudahy Police Department because we wanted to give officers and all staff more tools to successfully resolve conflict, […]

Conflict Management in Edinburgh -based Community Charity

We have been providing Conflict Management in Edinburgh for a national provider of homelessness outreach and support services to help their staff to manage the sometimes difficult, distressed or dangerous behaviour they encounter when working with their service users.   The video below describes some of the conflict management strategies that we worked on with the […]

Care Home Safe Holding: Preventing Stress-Related Behaviours in Care of Older People

Preventing Stress-Related Behaviours in Care of Older People The best vantage point for understanding behaviour is from the internal reference frame of the individual himself-  Rogers (1951) When caring for a person with dementia who is having difficulty communicating, staff are encouraged to remember that residents will pick up on negative body language such as sighs […]