“During the visit, the untrained Options employee was left alone in a kitchen with the individual despite a care plan stating that the resident, whose violence and aggression had been clearly identified, required the attendance of two care workers at all times. Whilst the employee was unaccompanied, the resident crossed the kitchen and stabbed the (read more)
Dementia and Distressed Behaviour
Your team learn habits and tactics to prevent and manage Distressed Behaviour.
- Anticipate Needs
- Prevent Frustration
- Work safely in close proximity
- Develop safe habits for safe caring
- Use adapted communication
Hospitals and Healthcare
Local Government & Citizen Services
Our Experience with Dementia and Older People
We enable your team with a suite of training modules which are combined to suit the level of need at your care home or service. We develop your team's knowledge and understanding of key issues and then have them practice using our SceniC training approach which ensures lots of in-context practice and transfer into your workplace.
Delirium and Emotional Disturbance
Some older people experience delirium because of medication issues, while others become very distressed and frustrated through the effects of dementia. These situations often call for a different set of 'special needs' tactics in order to recover the person to safety.
If your staff encounter an older person who is already distressed, then they will need specific and well-practiced tactics to begin to manage that situation verbally and bring the person's level of distress and agitation down - and without anyone being hurt or injured.
Protective Physical Interventions
Our experience in the care of older people is that there is a spectrum of physical assistance which is normally required which can extend into supportive escort holds and then into actual physical restraint - often called Safe Holding - which is required when the use of non-physical methods has failed or would fail.
We are experienced in working with older people in different contexts.
We have delivered tailored Restraint Training Course programmes for a wide variety of clients such as those listed here, where you can read about how we worked successfully to deliver their objectives for the training:
Your team learn in a scenario-driven 'mesh'
Because of our unique training methodology which progresses understanding, decision-making and skills together and in-context, your team will learn restraint skills and understanding which will more-easily transfer to your workplace and make it safer for everyone.
Your teams will model and practice appropriate verbal skills for preventing and de-escalating conflict when dealing with older people who have dementia.
Legal Rules for Restrictive Practice
Your team will reflect on the legal basis, NICE, SCIE and Department of Health guidance for their actions, assisting in effective reporting.
Your team will develop their awareness of behaviour cues for older people and the ways in which situations can trigger distress, anger or emotional disturbance when the person has dementia.
Teamwork during incidents
Your team will have to work together to solve problems, learning along the way how to think and to communicate as a team in your care home or service.
Your team will be challenged to develop personal safety habits and perform robust, appropriate self-protection tactics in many different scenarios relating to their care of older people and those living with dementia.
Restraint Reduction Principles
Your team will be challenged to embody restraint-reduction principles in each scenario they work through, thinking about their older clients.
Every restraint carries risk, so your team must learn how to navigate options and reduce the risk of adverse outcomes through serious injury or death.
Holding Skills (if necessary)
Your team will develop flexible skills to perform safe holding, control or restraint appropriately to the level of risk and the vulnerability of the older person they engage with.
Grab a coffee and speak to our training advisor.
With over 15 years of experience working with care home clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.
How to organise...
Dementia and Distressed Behaviour Training
Our Partners and Accreditation
Member of The Institute of
Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.
European partner for Vistelar
Dynamis is the premier European Partner for Vistelar, a global consulting organisation covering training across the entire spectrum of human conflict.
Regional representative for 9 Attitudes behavioural tactics
Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.
Book your free training needs assessment.
Every organisation is unique and so you need a unique training course. Our free training needs assessment is a 20-minute process where we identify the risks your staff face and the training solutions you need.
We formulate a Bespoke Training Course.
Having understood the needs of your care home or service, we will create a bespoke training course tailored to your conflict flashpoints, issues and incident profile.
Your Staff experience relevant and beneficial training.
We will conduct your bespoke training course, taking into account your older client group and their level of vulnerability.
Satisfaction and Course Follow-up
Following the training session, we will conduct questionnaires with all attendees to give tangible before and after data.
The power of evidence-based training
High Staff Engagement
Because of the immediate relevance your staff see in our course design and delivery, they are engaged, motivated and energised during and after the training.
Better Transfer to the Workplace
Because sessions are all driven by your own scenarios, issues and challenges with the people you meet in your work, it has immediate relevance and transfers directly to your day-to-day workplace.
"Time Well Spent"
Your teams get many, many opportunities to learn and practice their new skills during 'countless reps' of the target skills, actively learning in every session. There are no boring powerpoints!
Measurable Change Happens
With highly targeted new skills, your teams can make measurable changes to their interactions and truly realise your organisation's safety ethos, focussing on dignity and respect, safety and wellbeing.
Gerard O'Dea // Director of Training at Dynamis
Hi and thanks for visiting our webpage today.
In over 15 years of working with frontline staff who face delirium, distress and sometimes dangerous behaviour, I have seen time and again how prepared staff can perform well and respond to challenging circumstances.
I became involved in this work because I saw the power of training and preparation in helping care home staff to stay safe at work and to be more successful in working with their colleagues to create better outcomes.
I and my team of professional trainers have taught thousands of training engagements around the UK for a wide variety of care homes, nursing homes, dementia units and day services who look after older people, just like yours.
We have sought out the best non-escalation and de-escalation training content and the best learning methods in the world and bring them together for you and your team.
Join Over 3,000 Happy Customers
Best Course I have attended in the NHS...
“This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered. 10/10 for delivery, professionalism and structure.”
Andy W. // Security Management Specialist
Enjoyed - very useful!
“I enjoyed the training today. I felt it will be very useful and will be using the tactics and skills learned today to assist myself and my colleagues to reduce the amount of injuries that have been happening recently during interventions with our residents.”
Linda c. // Senior Care Assistant
What our customers are saying:
Brought in real life situations...
"I was very nervous about this training but it was a great environment and he made us feel at ease and was encouraging. I liked how he brought in real life situations to make the training more relatable.”
Natalie C. // Dementia Care Senior Support
Knowledgeable and Interactive...
“Very approachable, knowledgable and interactive facilitator who encouraged group discussions and used personal experience to back up the theory/learning”
Respite Centre Senior Carer // Peterborough City Council.
When: 1 to 5 Days based on your identified needs and scheduled for your convenience
Who: Groups of up to 12 care staff are led by each Dynamis trainer (larger groups by request). Nurses and Care Workers, clinical staff, key workers and therapists can all benefit from courses which are tailored for your specific environment.
Our small but highly focussed team of trainers are highly experienced and professionally qualified verbal and physical intervention specialists. They hold Level 3 Qualifications in physical intervention, conflict management and breakaway/self-protection and regularly attend CPD events which ensures the quality of their delivery. Dynamis is an ICM Accredited Quality Award centre, assuring clients of our robust processes for the design, development, delivery and support of our training programmes.
Where: Training is held at your venue
How: Our trainers deliver this course using a mix of lecture/presentation, Q&A, physical practice and scenario rehearsal.
Why: ✓ Matched to your needs ✓ Led by Professional Trainers ✓ Legally Audited ✓ Fully Risk-Assessed ✓ Values Dignity and Respect ✓Safeguards Client rights ✓ Offers Staff Practical Options ✓ Compliant with Government Regulations ✓ Value for Your Investment
100% Satisfaction Guarantee
You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.
Frequently Asked Questions
Where is the training carried out?
Usually the training venue will be our client's responsibility and full details of this are made clear around the time of booking so that you know what we are going to need to give your people the best possible experience of training with our team.
We have often helped our clients to source appropriate training venues, where that assistance was requested!
Due to the nature of our training approach, we often require a good-sized training room which has the capacity for your team to move around in and in which we can set up scenarios which are as close as we can get them to real-world applications of the material we teach your people.
What is the investment in training?
Our training costs are often calculated on a per-day basis and directly related to the Needs Analysis which we carry out with you.
We are constantly working to make sure that the investment level is reasonable and competitive.
We generally ask for an investment which takes into account the type of content we are going to work on with your staff, the numbers of staff involved, the risk level of the encounters they engage in and the number of days of training which will be required to get your people up to the proper standard.
We are VAT registered and all pricing sent to you is 'plus VAT at the prevailing rate'.
We also charge travel expenses which you should discuss with our training advisor so that these are as clear as possible as you book in your training course.
How quickly can I book training to happen?
Our training advisor is waiting to have a call with you to discuss your timelines and preferred schedule. We generally book training 4-6 weeks out from today, however we always have been able to respond to clients who need training 'as soon as possible' when urgent needs pop up. The sooner we talk with you, the sooner we can get the training in place!
How many people can attend a training course?
There are numerous formats which we use to deliver training with your team, whether it be a large group or a smaller team. We know that the best group sizes for learning depend on the complexity of the material to be covered, the amount of time we have with your people and also the constraints you may be working with in your budget and resources. Most of our clients put 12-16 people in our less-physically demanding training courses, and often fewer people than this into our more demanding courses. Let's talk about the best solution for your needs....
Is Dynamis training Accredited?
Dynamis has attained the respected Quality Award Centre status (QAC #2201) with the Institute for Conflict Management (ICM), demonstrating our commitment to quality assurance and strict adherence to the most recent guidance on the management and prevention of workplace conflict. All our trainers are fully qualified and attend CPD development on a regular basis in accordance with ICM requirements.
Is the training suitable for my staff and my context?
Our goal is that you see a tremendous improvement in your team's ability to prevent and manage difficult encounters with the people in your service, so we focus on making sure that each training session with your people feels directly connected to their everyday work and is compliant with the relevant guidance which governs it.
The new trainer team for this service began rolling out their own programme (a four-day, full-spectrum course for their LD/MH setting) to their staff in October. By December, they had seen dramatic reductions in key indicators such as time-in-restraint, floor-based-restraints and number-of-restraints for their high-frequency service users. “The amount of time we are spending in (read more)