Dementia and Distressed Behaviour

Your team learn habits and tactics to prevent and manage Distressed Behaviour.

Dynamis ICM Award Centre
  • Anticipate Needs  
  • Prevent Frustration
  • Work safely in close proximity
  • Develop safe habits for safe caring
  • Use adapted communication

Our clients

Hospitals and Healthcare

Public-Facing Organisations

Local Government  & Citizen Services

Our Experience with Dementia and Older People

We enable your team with a suite of training modules which are combined to suit the level of need at your care home or service.  We develop your team's knowledge and understanding of key issues and then have them practice using our SceniC training approach which ensures lots of in-context practice and transfer into your workplace.


Our Safe Caring and Safe Holding courses provide your staff with habits and procedures which help them to approach situations in such a way as they are not escalating the risks through their own actions, by controlling their emotions and behaviour.

> Safe Caring

Delirium and Emotional Disturbance

Some older people experience delirium because of medication issues, while others become very distressed and frustrated through the effects of dementia. These situations often call for a different set of 'special needs' tactics in order to recover the person to safety.


If your staff encounter an older person who is already distressed, then they will need specific and well-practiced tactics to begin to manage that situation verbally and bring the person's level of distress and agitation down - and without anyone being hurt or injured.

> Conflict Management (Dementia)

Protective Physical Interventions

Our experience in the care of older people is that there is a spectrum of physical assistance which is normally required which can extend into supportive escort holds and then into actual physical restraint - often called Safe Holding - which is required when the use of non-physical methods has failed or would fail.

> Safe Holding

We are experienced in working with older people in different contexts.

We have delivered tailored Restraint Training Course programmes for a wide variety of clients such as those listed here, where you can read about how we worked successfully to deliver their objectives for the training:

Your team learn in a scenario-driven 'mesh'

Because of our unique training methodology which progresses understanding, decision-making and skills together and in-context, your team will learn restraint skills and understanding which will more-easily transfer to your workplace and make it safer for everyone.

Communication Skills

Your teams will model and practice appropriate verbal skills for preventing and de-escalating conflict when dealing with older people who have dementia.

Legal Rules for Restrictive Practice

Your team will reflect on the legal basis, NICE, SCIE and Department of Health guidance for their actions, assisting in effective reporting.

Behaviour Awareness

Your team will develop their awareness of behaviour cues for older people and the ways in which situations can trigger distress, anger or emotional disturbance when the person has dementia.

Teamwork during incidents

Your team will have to work together to solve problems, learning along the way how to think and to communicate as a team in your care home or service.


Your team will be challenged to develop personal safety habits and perform robust, appropriate self-protection tactics in many different scenarios relating to their care of older people and those living with dementia.

Restraint Reduction Principles

Your team will be challenged to embody restraint-reduction principles in each scenario they work through, thinking about their older clients.

Risk Awareness

Every restraint carries risk, so your team must learn how to navigate options and reduce the risk of adverse outcomes through serious injury or death.

Holding Skills (if necessary)

Your team will develop flexible skills to perform safe holding, control or restraint appropriately to the level of risk and the vulnerability of the older person they engage with.

Grab a coffee and speak to our training advisor.

With over 15 years of experience working with care home clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.

How to organise...

Dementia and Distressed Behaviour Training 

Our Partners and Accreditation

ICM Logo

Member of The Institute of

Conflict Management

Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.

Healthcare Myth 2: If I Say Something It Will Make Things Worse 2

European partner for Vistelar

Dynamis is the premier European Partner for Vistelar, a global consulting organisation covering training across the entire spectrum of human conflict.

Personal Safety Trainer 35

Regional representative for 9 Attitudes behavioural tactics

Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.

Our Process


Book your free training needs assessment.

Every organisation is unique and so you need a unique training course. Our free training needs assessment is a 20-minute process where we identify the risks your staff face and the training solutions you need.


We formulate a Bespoke Training Course.

Having understood the needs of your care home or service, we will create a bespoke training course tailored to your conflict flashpoints, issues and incident profile.


Your Staff experience relevant and beneficial training.

We will conduct your bespoke training course, taking into account your older client group and their level of vulnerability.


Satisfaction and Course Follow-up

Following the training session, we will conduct questionnaires with all attendees to give tangible before and after data.

The power of evidence-based training

High Staff Engagement

Because of the immediate relevance your staff see in our course design and delivery, they are engaged, motivated and energised during and after the training.

Better Transfer to the Workplace

Because sessions are all driven by your own scenarios, issues and challenges with the people you meet in your work, it has immediate relevance and transfers directly to your day-to-day workplace.

 "Time Well Spent"

Your teams get many, many opportunities to learn and practice their new skills during 'countless reps' of the target skills, actively learning in every session. There are no boring powerpoints!

Measurable Change Happens

With highly targeted new skills, your teams can make measurable changes to their interactions and truly realise your organisation's safety ethos, focussing on dignity and respect, safety and wellbeing.

Gerard O'Dea  //  Director of Training at Dynamis

Hi and thanks for visiting our webpage today.

In over 15 years of working with frontline staff who face delirium, distress and sometimes dangerous behaviour, I have seen time and again how prepared staff can perform well and respond to challenging circumstances.

I became involved in this work because I saw the power of training and preparation in helping care home staff to stay safe at work and to be more successful in working with their colleagues to create better outcomes.

I and my team of professional trainers have taught thousands of training engagements around the UK for a wide variety of care homes, nursing homes, dementia units and day services who look after older people,  just like yours.

We have sought out the best non-escalation and de-escalation training content and the best learning methods in the world and bring them together for you and your team.

Gerard O'Dea

Join Over 3,000 Happy Customers

Best Course I have attended in the NHS...

“This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered.  10/10 for delivery, professionalism and structure.”

Andy W.  //  Security Management Specialist

Enjoyed - very useful!

“I enjoyed the training today. I felt it will be very useful and will be using the tactics and skills learned today to assist myself and my colleagues to reduce the amount of injuries that have been happening recently during interventions with our residents.”

Linda c.  // Senior Care Assistant

What our customers are saying:

Brought in real life situations...

"I was very nervous about this training but it was a great environment and he made us feel at ease and was encouraging. I liked how he brought in real life situations to make the training more relatable.”

Natalie C.  //  Dementia Care Senior Support

Knowledgeable and Interactive...

“Very approachable, knowledgable and interactive facilitator who encouraged group discussions and used personal experience to back up the theory/learning”

Respite Centre Senior Carer  //  Peterborough City Council.

When: 1 to 5 Days based on your identified needs and scheduled for your convenience

Who:  Groups of up to 12 care staff are led by each Dynamis trainer (larger groups by request).  Nurses and Care Workers, clinical staff, key workers and therapists can all benefit from courses which are tailored for your specific environment.

Our small but highly focussed team of trainers are highly experienced and professionally qualified verbal and physical intervention specialists.  They hold Level 3 Qualifications in physical intervention, conflict management and breakaway/self-protection and regularly attend CPD events which ensures the quality of their delivery.   Dynamis is an ICM Accredited Quality Award centre, assuring clients of our robust processes for the design, development, delivery and support of our training programmes.

Where:  Training is held at your venue

How:  Our trainers deliver this course using a mix of lecture/presentation, Q&A, physical practice and scenario rehearsal.

Why:  Matched to your needs      Led by Professional Trainers      Legally Audited      Fully Risk-Assessed      Values Dignity and Respect     Safeguards Client rights      Offers Staff Practical Options      Compliant with Government Regulations      Value for Your Investment


100% Satisfaction Guarantee

You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.

Gerard O'Dea

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April 2, 2022

Our Director of Training, Gerard O’Dea, and Professor Chris Cushion worked with a number of experienced conflict and physical intervention trainers from NHS boards around Scotland to introduce them to the SCENA Scenario-Driven Training Approach in early March 2022. The team – already competently teaching a variety of approaches to tactics including Maybo, GSA, Functional (read more)

March 2, 2022

In going through the Conflict scenarios for the ED, we made sure that staff were really successful in establishing initial contact with the people, by carefully Being Alert and Decisive – noticing things about the patient or their family, by addressing those visiting or travelling with the person. We discussed perhaps opening the encounter with (read more)

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