Dementia and Distressed Behaviour

Your team learn habits and tactics to prevent and manage Distressed Behaviour.

  • Anticipate Needs
  • Work safely in close proximity
  • Prevent Frustration
  • Develop safe habits for safe caring
  • Use adapted communication

Hundreds of safer clients...

Hospitals and

Healthcare

PUBLIC-FACING ORGANISATIONS

LOCAL GOVERNMENT & CITIZEN SERVICES

PRIMARY AND SECONDARY SCHOOLS

Our Experience with Dementia and Older People

We enable your team with a suite of training modules which are combined to suit the level of need at your care home or service. We develop your team's knowledge and understanding of key issues and then have them practice using our SceniC training approach which ensures lots of in-context practice and transfer into your workplace.

Non-Escalation

Our Safe Caring and Safe Holding courses provide your staff with habits and procedures which help them to approach situations in such a way as they are not escalating the risks through their own actions, by controlling their emotions and behaviour.
> Safe Caring

Delirium and Emotional Disturbance

Some older people experience delirium because of medication issues, while others become very distressed and frustrated through the effects of dementia. These situations often call for a different set of 'special needs' tactics in order to recover the person to safety.

De-Escalation

If your staff encounter an older person who is already distressed, then they will need specific and well-practiced tactics to begin to manage that situation verbally and bring the person's level of distress and agitation down - and without anyone being hurt or injured.
> Conflict Management (Dementia)

Protective Physical Interventions

Our experience in the care of older people is that there is a spectrum of physical assistance which is normally required which can extend into supportive escort holds and then into actual physical restraint - often called Safe Holding - which is required when the use of non-physical methods has failed or would fail.

> Safe Holding

We are experienced in working with older people in different contexts.

We have delivered tailored Restraint Training Course programmes for a wide variety of clients such as those listed here, where you can read about how we worked successfully to deliver their objectives for the training:

Your team learn in a scenario-driven 'mesh'

Because of our unique training methodology which progresses understanding, decision-making and skills together and in-context, your team will learn restraint skills and understanding which will more-easily transfer to your workplace and make it safer for everyone.

Communication Skills

Your teams will model and practice appropriate verbal skills for preventing and de-escalating conflict with children.

Behaviour Awareness

Your team will develop their awareness of vulnerable children's behaviour and the ways in which situations can trigger distress, anger or emotional disturbance.

Teamwork during incidents

Your team will have to work together to solve problems, learning along the way how to think and to communicate as a team with the child at the centre.

Self-Protection (where necessary)

Your team will be challenged to develop personal safety habits and perform robust, appropriate self-protection tactics in many different scenarios where a child may be at risk of hurting them.

Legal Rules for Restrictive Practice

Your team will reflect on the legal basis for their actions, based on national-level guidance for working with children - also assisting in effective reporting.

Restraint Reduction Principles

Your team will be challenged to embody restraint-reduction principles in each scenario they work through and thinking in a child-centred way.

Risk

Awareness

Every restraint carries risk, so your team must learn how to navigate options and reduce the risk of adverse outcomes through serious injury or death.

Holding Skills (where necessary)

Your team will develop flexible skills to perform safe holding, control or restraint appropriately to the level of risk and the vulnerability of the child they engage with.

Grab a coffee and speak to our training advisor.

With over 15 years of experience working with clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.

How to Dementia and Distressed Behavior Training

Our Partners and Accreditation

MEMBER OF THE INSTITUTE OF
CONFLICT MANAGEMENT

Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.

Healthcare Myth 2: If I Say Something It Will Make Things Worse 2

EUROPEAN PARTNER FOR

VISTELAR

Dynamis is the premier European Partner for Vistelar, a global consulting organisation covering training across the entire spectrum of human conflict.

REGIONAL REPRESENTATIVE FOR 9 ATTITUDES BEHAVIOURAL TACTICS

Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.

Our Process for Working with You

  1. 1
    Book your free training needs assessment. Every organization is unique and so you need a unique training course. Our free training needs assessment is a 20-minute process where we identify the risks your staff face and the training solutions you need to support your children.
  2. 2
    We formulate a Bespoke Training Course. Having understood the needs of your organization and the children you look after, we will create a bespoke training course tailored to your conflict flashpoints, issues and incident profile.
  3. 3
    Your Staff experience relevant and beneficial training. We will conduct your bespoke training course, helping your team to prevent and manage conflict within your service and with your children.
  4. 4
    Satisfaction and Course Follow-up. Following the training session, we will conduct questionnaires with all attendees to give tangible before and after data.

We will teach you to deliver
evidence-based training

High Staff Engagement

Because of the immediate relevance your staff see in your course design and delivery, they are engaged, motivated and Energized during and after the training.

Better Transfer to the Workplace

Because sessions are all driven by your own scenarios, issues and challenges with the people you meet in your work, it has immediate relevance and transfers directly to your day-to-day workplace.

Time Well

Spent

Your teams get many, many opportunities to learn and practice their new skills during 'countless reps' of the target skills, actively learning in every session. There doesn't need to be endless powerpoints!

Measurable Change Happens

With highly targeted new skills, your teams can make measurable changes to their interactions and truly realise your organisation's safety ethos, focussing on dignity and respect, safety and wellbeing.

HI! I'M GERARD O'DEA

Director Of Training At Dynamis

Hi and thanks for visiting our website today.

In over 15 years of working with frontline staff who face difficult, distressed and dangerous behaviour, i have seen time and again how prepared staff can perform well and respond to challenging circumstances.

From teachers to nurses, teaching and care assistants to security officers in our hospitals and social workers in the community, if you deal with people every day, managing conflict becomes a necessity.

I became involved in this work because i saw the power of training and preparation in helping people to stay safe at work and to be more successful in working with their colleagues to create better outcomes.

I and my team of professional trainers now teach in over 200 training engagements every year around the uk and internationally for a wide variety of public-facing organizations just like yours.

We have sought out the best conflict management training content and the best learning methods in the world and bring them together for you and your team.

Join Over 3,000 Happy Customers

What our customers are saying:

Best Course I have attended in the NHS...

“This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered. 10/10 for delivery, professionalism and structure.”

ANDY W. // Security Management Specialist

Made it Relevant...

“Very good training, and great effort to make it relevant for the type of conflict and situation we face. Excellent Trainer – 10//10”

MICHAELA G. // Community Engagement Officer

Tailored to situations we actually face...

“Gerard was a great teacher, he was very knowledgeable and friendly. He tailored the training to situations we might actually find ourselves in which I found incredibly useful.”

Louise C. // Homeless Shelter Support Worker

Confident...

I left feeling confident that I could safely apply the techniques I had been shown and know when to use them. Since completing this training another member of staff and I who where both on the course have been able to safely escort a child, whom we have previously struggled and felt unsure/ unsafe with escorting when dis-regulated back in to the school building safety. We were both on the same page as were the other members of staff who witnessed the incident (and were also present for the training that day) and this greatly helped us to safely bring the child back in to school. I would like to once again give my thanks to the team who came in to teach us that day. They were both amazing!

Classroom Teacher // Blossom House School March 2020.

WHAT OUR CUSTOMERS ARE SAYING

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Make your workplace a safer environment for everyone who meets there.

When: 1 to 5 Days based on your identified needs and scheduled for your convenience


Who:  Groups of up to 12 care staff are led by each Dynamis trainer (larger groups by request).  Nurses and Care Workers, clinical staff, key workers and therapists can all benefit from courses which are tailored for your specific environment.

Our small but highly focussed team of trainers are highly experienced and professionally qualified verbal and physical intervention specialists.  They hold Level 3 Qualifications in physical intervention, conflict management and breakaway/self-protection and regularly attend CPD events which ensures the quality of their delivery.   Dynamis is an ICM Accredited Quality Award centre, assuring clients of our robust processes for the design, development, delivery and support of our training programmes.


Where:  Training is held at your venue


How:  Our trainers deliver this course using a mix of lecture/presentation, Q&A, physical practice and scenario rehearsal.


Why:  Matched to your needs      Led by Professional Trainers      Legally Audited      Fully Risk-Assessed      Values Dignity and Respect     Safeguards Client rights      Offers Staff Practical Options      Compliant with Government Regulations      Value for Your Investment

Frequently Asked Questions

Where is the training carried out?

Usually the training venue will be our client's responsibility and full details of this are made clear around the time of booking so that you know what we are going to need to give your people the best possible experience of training with our team.


We have often helped our clients to source appropriate training venues, where that assistance was requested!


Due to the nature of our training approach, we often require a good-sized training room which has the capacity for your team to move around in and in which we can set up scenarios which are as close as we can get them to real-world applications of the material we teach your people.

What is the investment in training?

Our training costs are often calculated on a per-day basis and directly related to the Needs Analysis which we carry out with you.

We are constantly working to make sure that the investment level is reasonable and competitive.

We generally ask for an investment which takes into account the type of content we are going to work on with your staff, the numbers of staff involved, the risk level of the encounters they engage in and the number of days of training which will be required to get your people up to the proper standard.

We are VAT registered and all pricing sent to you is 'plus VAT at the prevailing rate'.

We also charge travel expenses which you should discuss with our training advisor so that these are as clear as possible as you book in your training course.

How quickly can I book training to happen?

Our training advisor is waiting to have a call with you to discuss your timelines and preferred schedule. We generally book training 4-6 weeks out from today, however we always have been able to respond to clients who need training 'as soon as possible' when urgent needs pop up. The sooner we talk with you, the sooner we can get the training in place!

How many people can attend a training course?

There are numerous formats which we use to deliver training with your team, whether it be a large group or a smaller team. We know that the best group sizes for learning depend on the complexity of the material to be covered, the amount of time we have with your people and also the constraints you may be working with in your budget and resources. Most of our clients put 12-16 people in our less-physically demanding training courses, and often fewer people than this into our more demanding courses. Let's talk about the best solution for your needs....

Is Dynamis training Accredited?

Dynamis has attained the respected Quality Award Centre status (QAC #2201) with the Institute for Conflict Management (ICM), demonstrating our commitment to quality assurance and strict adherence to the most recent guidance on the management and prevention of workplace conflict.  All our trainers are fully qualified and attend CPD development on a regular basis in accordance with ICM requirements.

Is the training suitable for my staff and my context?

Our goal is that you see a tremendous improvement in your team's ability to prevent and manage difficult encounters with the people in your service, so we focus on making sure that each training session with your people feels directly connected to their everyday work and is compliant with the relevant guidance which governs it.

100%

100% Satisfaction Guarantee

You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.

Gerard O'Dea