De-Escalation
This post is about conflict management | personal safety | dynamis training. When faced with an aggressive person presenting combative behaviour — shaking fists, pacing, posturing to intimidate — you need communication strategies that achieve two objectives at once: dissuade the subject from violence, and position yourself for safety. Broadcasting body language that enhances safety […]
Patient Care and Compassion in conflict resolution training
This post is about conflict management | personal safety | dynamis training. Patient care relies on the compassion of the staff who are drawn to the profession of caring — and on their level of support, mentoring, leadership, and the environment in which they interact with patients, visitors, and each other. Good NHS conflict resolution […]
Hospital Violence Reduction – Emergency Department Acute Mental Health Area
Patients suffering from an acute psychological or psychiatric crisis have unique and often complex requirements. An Emergency Department should have adequate facilities for the reception, assessment, stabilisation, and initial treatment of patients presenting with acute mental health problems. It is not intended that this should reproduce the facilities of dedicated mental health admission centres, nor […]
Care Home Safe Holding: Issues in Managing Distress in Dementia Care
Time and again, caregiving staff in services for older people describe scenarios where they believe fundamental safety and care processes have broken down. Across the many care homes we work with, six concerns surface repeatedly. What Care Home Staff Are Reporting 1. Inadequate pre-admission assessment. The resident’s care needs and previously reported challenging behaviour or […]