Lone Worker Safety Training: Setting your awareness
Awareness in Lone Worker Safety Training Here is a list compiled by Ray Braithwaite in his book ‘Managing Aggression’ of Social Care Staff murdered in a 25-year period from 1984: 1984 Isabel Schwartz. SOCIAL WORKER. Bexley 1985 Norma Morris. SOCIAL WORKER. Haringey 1986 FrancisBetteridge.SOCIAL WORKER. Birmingham 1988 Audrey Johnson. SOCIAL WORKER. London 1992 KatieSullivan.VOLUNTARY WORKER. Kingston‐upon‐Thames 1993 […]
Restraint Training For Schools in Ireland
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How to call for help as a lone worker
Great Lone Worker Safety Devices – are they compatible with the Human Operating System? — Lone Worker Safety Devices have proliferated in lone worker safety management in the past decade, but are they really useful in the most crucial of moments? How do you call for help as a lone worker? Our human survival […]
Patient Care and Compassion in conflict resolution training
Patient Care has to be part of good conflict resolution Training Patient Care relies on the compassion of the staff who are drawn to the profession of caring and their level of support, mentoring, leadership and the environment in which they are interacting with patients, visitors and each other. Good NHS conflict resolution training will […]
Patient Satisfaction: Conflict Resolution training for the NHS teaches this largely unknown concept!
Patient Satisfaction: On our conflict resolution training NHS staff are introduced to one key thing about what it takes to make a patient into a passionate advocate of that healthcare service: spontaneity. So whether the staff member is trying to calm a distressed person in the I.C.U., or to simply initiate a positive interaction with […]
Training for Restraint:: things to avoid (#6) escorts on aircraft
The accompanying photo to this post comes from a restraint-related death of a deportee which happened in 1999 in Germany. The man who died was called Aamir Agheeb and he was a Sudanese national who died during an aircraft restraint on a Lufthansa flight (see news story). Restraint during deportation has become national-level news here in the UK […]
Great Conflict Resolution training in the NHS would include this key idea
Consistency is a hall-mark of world-class service in any domain where frontline staff and their public interact. So where can we look for consistency in interactions between healthcare staff and their clients, patients and service users? As an example of this I want to highlight a point made by Fred Lee in his […]
How to be unbiased when approaching a patient
How to be unbiased when approaching a patient When considering how to really make changes in a hospital or healthcare service through a prevention and management of violence and aggression (PMVA) training programme, there should be a focus on the concept of “Showtime” which is a way for how to be unbiased when approaching a […]
Ambulance Staff Personal Safety: a cautionary tale
Ambulance Staff Personal Safety: a cautionary tale Several years ago I was fortunate to be asked to present at a national conference for trainers in the prevention and management of violence and aggression. While I was there, I had the great privilege to hear and record* this talk by “the most violently injured paramedic in […]
An essential component of an NHS De Escalation course
NHS De Escalation courses: Compassion must be a core message for A great NHS De Escalation training course should have a balance of content which focusses on non-escalation topics, de-escalation topics, along with physical alternatives (breakaway and restrictive interventions skills) appropriate to the staff needs. The importance of empathy, dignity and respect has to be a fundamental topic and […]