Conflict Resolution Five Maxims
Conflict Resolution: Five Maxims The Five Essential Truths for Effective Communication The Conflict Resolution Five Maxims are truly useful waypoints you can use to more effectively direct your communication with people — even when under pressure during conflict or crisis. 💡 Key takeaway: These five maxims serve as a mental framework for staying on track […]
Care Home Safe Holding: Alzheimer’s man (90) punched to death by fellow resident
Dennis Bryant died in November 2013 at the age of 90 after fellow Alzheimer’s patient, Michael Hall, went into his room in Westcott House Nursing Home in Dorking and punched him several times in his bed. The attacker, diagnosed with Alzheimer’s in June 2013, was admitted to East Surrey Hospital with a police escort that […]
Conflict Resolution: Be Alert and Decisive
When someone is giving you aggressive behaviour, what you do in the first three seconds sets the tone for everything that follows. Conflict resolution proxemics — the art of choosing the safest position, distance, body language, and gestures — gives you a framework for getting those seconds right. Watch the full video introduction below, or […]
Retail Security Risks and Training in Personal Safety
I read with interest this appalling — but familiar — story about a female security guard being stabbed with a syringe in a Sainsbury’s in Kent. The security guard confronted a drug-taking subject as he attempted to steal a bottle of whiskey from the supermarket shelves and make off with it outside the store. The […]
Restraint Training: Over 50% of NHS Assaults are Impacts
Assault prevention is a key issue in healthcare and social care environments. In multiple research studies, it has been found that over 50% of assaults on healthcare workers are kinetic: punches, slaps and kicks. Knowing this is important — it allows you to spend the right amount of training time on the types of incident […]
Safe Holding Training – Bathing without the Battle or the Bruises!
What is great conflict management training?
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Restraint Training: The Biggest Mistake in Control Tactics
Coach Tony Torres says that the biggest problem in Control Tactics is that people try to exert control too soon in the confrontation timeline. The biggest problem in Control Tactics is that people try to exert control too soon in the confrontation timeline. The Three Phases of Any Confrontation In our 9 Attitudes methodology from […]
Hospital Violence Reduction – Internal Security Officers
Hospital Violence Reduction — Internal Security Officers Staff in one hospital we worked in reported to us that they had variable success in securing assistance from Security Guards when incidents become critical. We ourselves experienced communication difficulties — mainly a language barrier — with Security Guards several times during our visit, which may contribute to […]
Hospital Violence Reduction – Organisational Commitment
Leadership Commitment to the Hospital Violence Reduction Project Sometimes in the hospitals we visit, nursing staff do not feel that they have the full support of the organisation in managing incidents of violence or aggression in their work — even though there is an active Hospital Violence Reduction Project in play. This is underlined by […]