Conflict Resolution across Cultures
Conflict Resolution across Cultures can be tricky! In our experiences deliveringconflict management courses in the UAE, Qatar and other GCC countries, we address issues of Conflict Resolution across Cultures. For example, the Arab communication style is known for containing exaggeration (through a fear of being ignored) over-assertion (through a fear of a point’s force being […]
Empathy in Conflict Resolution : The Paradox for NHS Teams
Empathy in Conflict Resolution is so important that we really wanted healthcare teams to have an opportunity to explore their relationship with empathic listening and communication. One of the issues we know about in the emergency department is that in order to operate functionally and to be efficient staff in an emergency department have to […]
Compassionate Connection: a key ingredient for NHS Conflict Resolution
How can we create the Compassionate Connection if we can not shake of the stresses of what has come before, as we walk towards what is to come next? Research note: We can improve systems, improve the registration process, better explain tests and procedures, reduce waiting times BUT IT WILL NOT improve overall satisfaction as […]
Emergency Department Conflict Resolution
Emergency Department Conflict Resolution is one of our most treasured and favourite courses to teach! Let’s discuss some key issues about how patients come into conflict and how caregivers, nurses and doctors can prevent or manage conflict in the A&E or ED setting. What is the Chain of Encounters in the ED? One of the […]
Coming Up: Verbal Defense and Influence Instructor Course
October 25th to 28th 2016 will see the first-ever VDI Instructor Course in the UK! The Complete Certified Instructor course will certify participants as Verbal Defense & Influence instructors. This program is designed for those who want to teach Verbal Defense & Influence within their organization, or for practitioners looking for an immersive learning environment […]