Resolve Conflict: Beginnings and Endings in NHS Conflict Resolution
In looking at how to resolve conflict scenarios for the emergency department and the needs of the acute hospital staff teams, we made sure that staff were really successful in establishing initial contact with the people, by carefully Being Alert and Decisive – noticing things about the patient or their family, by addressing those visiting […]
Conflict Resolution across Cultures
Conflict Resolution across Cultures can be tricky! In our experiences deliveringconflict management courses in the UAE, Qatar and other GCC countries, we address issues of Conflict Resolution across Cultures. For example, the Arab communication style is known for containing exaggeration (through a fear of being ignored) over-assertion (through a fear of a point’s force being […]
Healthcare Communication and Language Types in Conflict Resolution
As vehicles for our training content in Healthcare Communication for one Emergency Department team, I developed a set of common target scenarios from the information I gathered in talking with the management, the learning development team and the staff themselves. We worked through these Healthcare Communication scenarios in the training, ranging from easy scenarios, such […]
Empathy in Conflict Resolution : The Paradox for NHS Teams
Empathy in Conflict Resolution is so important that we really wanted healthcare teams to have an opportunity to explore their relationship with empathic listening and communication. One of the issues we know about in the emergency department is that in order to operate functionally and to be efficient staff in an emergency department have to […]
Compassionate Connection: a key ingredient for NHS Conflict Resolution
How can we create the Compassionate Connection if we can not shake of the stresses of what has come before, as we walk towards what is to come next? Research note: We can improve systems, improve the registration process, better explain tests and procedures, reduce waiting times BUT IT WILL NOT improve overall satisfaction as […]
Emergency Department Conflict Resolution
Emergency Department Conflict Resolution is one of our most treasured and favourite courses to teach! Let’s discuss some key issues about how patients come into conflict and how caregivers, nurses and doctors can prevent or manage conflict in the A&E or ED setting. What is the Chain of Encounters in the ED? One of the […]
Hospital Violence Reduction and SCARF Triggers
Hospital Violence Triggers Hospital Violence Triggers for Conflict or Crisis In a recent MORI opinion poll patients indicated that they want to feel a close presence of clinical staff and to receive better communication from staff. “Information is crucial – lack of information contributes to anxiety and discomfort of patients and carers who are […]
Hospital Violence Reduction – Violent Drug-Seekers
“the word on the street is that Emergency Departments keep a lot of drugs. Drug seekers know this. They also know that it is easy to walk into an open-access Emergency Department and demand drugs, even if it takes the use of violence to get what they want.” Violence in the Emergency Department, Patricia B. […]