Conflict Resolution Redirections

Conflict Resolution Redirections

Conflict Resolution Redirections How to Avoid being Skewered by Verbal Abuse: Conflict Resolution Redirections are used when you are facing difficult behaviour or verbal abuse which might distract you from your communication task. Hi, it’s Gerard O’Dea here, and we’re going to talk today about communicating under pressure. We are on the strategy number six […]

£150,000 fine for Care Home Wheelchair Restraint Strap Death

£150,000 fine for Care Home Wheelchair Restraint Strap Death

A private healthcare company was fined £150,000 in January 2012 after admitting its part in the death of an elderly nursing home resident who was strangled by a wheelchair lap belt.  Brigid O’Callaghan, known as Vera, was found dead on the morning of October 28, 2005 at Amberley Court Nursing Home in Edgbaston, Birmingham.   […]

Hospital Violence Reduction – Emergency Department Acute Mental Health Area

An acute mental health area in the ED? Patients suffering from an acute psychological or psychiatric crisis have unique and often complex requirements. An Emergency Department (ED) should have adequate facilities for the reception, assessment, stabilisation and initial treatment of patients presenting with acute mental health problems. It is not intended that this should reproduce […]

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