Conflict Resolution Persuasion
Conflict Resolution Persuasion How to Gain Voluntary Collaboration, Cooperation or Compliance Conflict Resolution Persuasion is a key skill for dealing with distressed or difficult clients in any public-facing role and is always part of a good process when de-escalating conflict. When conflict occurs, your goal is to generate voluntary compliance, cooperation, or collaboration. We call […]
Case Study: Learning Disability Respite Service
A charity organisation serving children with disabilities and their families, providing day and overnight short-term respite services, asked Dynamis to assist with training needs for their staff. A number of incidents had happened recently in this learning disability service which prompted them to address staff and client safety. Who Engaged Dynamis The directors of the […]
Restraint Training: How many people to clean a resisting subject in a bed?
In addition to the issues we have previously identified in regards to residents who combatively resist efforts to assist them with personal hygiene (particularly if they have incontinence without awareness of this), one further example of the risk assessment and manual handling issue is one I often hear: a care home has a resident who […]