Conflict Resolution Persuasion
Conflict Resolution Persuasion How to Gain Voluntary Collaboration, Cooperation or Compliance Conflict Resolution Persuasion is a key skill for dealing with distressed or difficult clients in any public-facing role and is always part of a good process when de-escalating conflict. Hi, it’s Gerard O’Dea, and today we’re doing communicating under pressure, and we’re on concept number seven. […]
Case Study: Learning Disability Respite Service
Learning Disability Service Learning Disability Service Case: A charity organisation serving children with disabilities and their families, providing day and overnight short-term respite services asked Dynamis to assist with training needs for their staff. A number of incidents had happened recently in this Learning Disability Service which prompted them to address staff and client safety. Who engaged […]
Restraint Training: How many people to clean a resisting subject in a bed?
In addition to the issues we have previously identified [ Post 1 ] and [ Post 2 ] in regards to those residents who combatively resist efforts to assist them with personal hygiene (particularly if they have incontinence without awareness of this), one further example of the risk assessment/manual handling issue is that I often hear […]