How to NOT end up on Panorama; decision making as culture.
Over time, decision-making becomes culture. 💡 If more team-members spoke up, more effectively and more often, how many disasters, scandals and failures could be averted? I was asked recently to help a team whose workplace ended up looking like a disaster-zone, because of the failure of the team – collectively – to make the right decision […]
Managing aggressive patients in the UAE
Dynamis Director of Training Gerard O’Dea recently undertook our first post-lockdowns trip to the UAE in order to facilitate workshops and training for our hospital and school clients there. It was so good to be back with our colleagues and customer Here he shares some of the reflections and experiences from the trip. I took […]
Restraint Reduction Outcomes
Restraint Reduction OutcomesThe new trainer team for this service began rolling out their own programme (a four-day, full-spectrum course for their LD/MH setting) to their staff in October. By December, they had seen dramatic restraint reduction outcomes in key indicators such as time-in-restraint, floor-based-restraints and number-of-restraints for their high-frequency service users. “The amount of […]
Breakaway training in care
Breakaway training in care – an example of positive outcomes At one point early in the training programme it becomes important to look at physical self-protection training, especially if the service data shows that some service users, when distressed, target staff with violence by grabbing, hitting or throwing objects at them. In the past, the […]
social contract in restraint reduction
The Social Contract in Restraint Reduction What happens when people can’t predict with any certainty how an organisation will respond to their transgression of an agreement? If a social contract is broken, and the consequences could slide on a scale from ‘nothing’ to ‘serious’ – how many people would take the chance to break the contract? […]
How to practice conflict management skills
How to practice conflict management skills How to practice conflict management skills? – we are often asked by our learners how they can get better at managing conflict. Gary Klugiewicz: “Within the Vistelar Conflict Management program, we practice what we call emotionally safe, performance driven instruction. And people say, “What is that all about?” Well, […]
Is Officer Safety Training broken? If so, is there a way to fix it?
https://www.linkedin.com/pulse/officer-safety-training-broken-so-can-we-fix-gerard-o-dea/ THE WHAT-WE-TEACH PROBLEM Early in my career, I was escorted into a room at a national-level agency and shown a single, security-restricted copy of the ‘Self-Defence’ training programme which was being taught to at-risk staff. My sense of anticipation before opening that document caused my heart to race. You can only imagine my disappointment, […]
Feedback for Managing Child-to-Parent Violence 2019
Child-to-Parent Violence has been called ‘the last taboo’ – we have been working with the National Association of Therapeutic Parents to help Foster Carers and Adoptive Parents (and others) with this issue across the UK since 2017. Foster Carers and Parents Physical Interventions Workshop. Our course Managing Violent Behaviour in the Home Context, for Foster […]
Feedback for our training in 2017 was exceptional!
The feedback scores are in! For several years we have been recording and analysing our learner feedback by electronically surveying our clients after training programmes have been completed as we continue to develop and improve our training experiences! Here are the main points of our feedback for this year! Were your expectations about the course […]
Patient Care and Compassion in conflict resolution training
Patient Care has to be part of good conflict resolution Training Patient Care relies on the compassion of the staff who are drawn to the profession of caring and their level of support, mentoring, leadership and the environment in which they are interacting with patients, visitors and each other. Good NHS conflict resolution training will […]