How should training impact be measured beyond satisfaction scores?
Satisfaction scores tell you learners were happy. They do not tell you whether practice changed. What to measure instead.
What evidence should a buyer request from a training provider?
“Can you send us some evidence from a training provider that the training works?” is a fair question, and it is one that often gets answered badly. A provider may send a few testimonials, a badge, a nice PDF, a smiling photo from a training room, or a sentence saying the programme is evidence-based. Some […]
Why does one-day-and-done training fail?
One-day training does not always fail. It fails when it is the whole plan. What a single day can and cannot do for a team.
Start with the scenario, not the explanation
This post is about start with the scenario,. Most conflict-management courses follow the same order: explain, demonstrate, then practise. SCENA’s first coaching tip for trainers turns that around. In scenario-based training, put learners into the task early, and let the explanation answer a problem they have already felt. The coaching tip Instead of beginning with […]
Safe holding: supportive care, clear judgement, and keeping dignity at the centre
Safe holding in care is one of those areas where the words sound gentle, but the practice still carries real responsibility. Picture a familiar care situation. A person living with dementia is being supported with personal care or a transfer. They are tired, disoriented, and frightened by what is happening around them. A carer reaches […]
Managing conflict and violence risk in retail: protecting staff where the risk really lives
Retail conflict management is one of those areas where the threat is constant, the staffing is thin, and the legal duty of care sits squarely on the employer. Verbal abuse happens daily in many stores. Physical assault is rarer but rising. The question is not whether staff will face conflict — they will. The question […]
Conflict training for GP surgeries and pharmacies: supporting the people at the counter
GP surgery conflict training is one of the under-taught areas of primary care. The work at the front desk has changed. The patient population has changed. The abuse has changed. The training budget has not. The result is a workforce that knows the policy exists but is unsure of the legal position, the de-escalation options, […]
Personal safety training: helping staff read the room, trust their judgement, and act early
Personal safety training is the work that every frontline team needs and few get well. The training that holds up under pressure is built around three habits: read the room, trust the judgement, step out of the hands-on zone. The training that doesn’t hold up is built around compliance, drills, and the false comfort of […]
How to NOT end up on Panorama; decision making as culture.
This post is about conflict management, personal safety, and Dynamis training. It asks a hard question: how do organisations avoid the kind of culture that ends up featured on Panorama or Dispatches? Over time, decision-making becomes culture If more team-members spoke up, more effectively and more often, how many disasters, scandals and failures could be […]
Managing aggressive patients in the UAE
This post is about conflict management | personal safety | dynamis training. Dynamis Director of Training Gerard O’Dea recently undertook our first post-lockdowns trip to the UAE in order to facilitate workshops and training for our hospital and school clients there. It was so good to be back with our colleagues and customer Here he […]