How to NOT end up on Panorama; decision making as culture.
This post is about conflict management, personal safety, and Dynamis training. It asks a hard question: how do organisations avoid the kind of culture that ends up featured on Panorama or Dispatches? Over time, decision-making becomes culture If more team-members spoke up, more effectively and more often, how many disasters, scandals and failures could be […]
Managing aggressive patients in the UAE
This post is about conflict management | personal safety | dynamis training. Dynamis Director of Training Gerard O’Dea recently undertook our first post-lockdowns trip to the UAE in order to facilitate workshops and training for our hospital and school clients there. It was so good to be back with our colleagues and customer Here he […]
Restraint Reduction Outcomes
Restraint Reduction OutcomesThe new trainer team for this service began rolling out their own programme (a four-day, full-spectrum course for their LD/MH setting) to their staff in October. This post is about conflict management | personal safety | dynamis training. By December, they had seen dramatic restraint reduction outcomes in key indicators such as […]
Breakaway training in care
Breakaway training in care – an example of positive outcomes Conflict Management | Personal Safety | Dynamis Training: At one point early in the training programme it becomes important to look at physical self-protection training, especially if the service data shows that some service users, when distressed, target staff with violence by grabbing, hitting or […]
social contract in restraint reduction
This post is about conflict management, personal safety and Dynamis training. What happens when people can’t predict with any certainty how an organisation will respond to their transgression of an agreement? If a social contract is broken, and the consequences could slide on a scale from ‘nothing’ to ‘serious’ — how many people would take […]
How to practice conflict management skills
How to practice conflict management skills How to practice conflict management skills? – we are often asked by our learners how they can get better at managing conflict. Gary Klugiewicz: “Within the Vistelar Conflict Management program, we practice what we call emotionally safe, performance driven instruction. And people say, “What is that all about?” Well, […]
Is Officer Safety Training broken? If so, is there a way to fix it?
Early in my career, I was escorted into a room at a national-level agency and shown a single, security-restricted copy of the ‘Self-Defence’ training programme which was being taught to at-risk staff. My sense of anticipation before opening that document caused my heart to race. You can only imagine my disappointment, however, when I discovered […]
Feedback for Managing Child-to-Parent Violence 2019
Child-to-Parent Violence has been called ‘the last taboo’ — we have been working with the National Association of Therapeutic Parents to help foster carers and adoptive parents across the UK since 2017. Our course Managing Violent Behaviour in the Home Context can be tailored to the needs of a specific child or family. We cover […]
Feedback for our training in 2017 was exceptional!
The Feedback Scores Are In! This post is about conflict management | personal safety | dynamis training. For several years we have been recording and analysing our learner feedback by electronically surveying our clients after training programmes have been completed — helping us to continually develop and improve the training experiences we deliver. Here are […]
Patient Care and Compassion in conflict resolution training
This post is about conflict management | personal safety | dynamis training. Patient care relies on the compassion of the staff who are drawn to the profession of caring — and on their level of support, mentoring, leadership, and the environment in which they interact with patients, visitors, and each other. Good NHS conflict resolution […]