Conflict Resolution: Five Maxims
The Five Essential Truths for Effective Communication
The Conflict Resolution Five Maxims are truly useful waypoints you can use to more effectively direct your communication with people — even when under pressure during conflict or crisis.
💡 Key takeaway: These five maxims serve as a mental framework for staying on track during difficult conversations. They help you maintain direction when emotions run high and the stakes are real.
Gerard O’Dea is a conflict management, personal safety and physical interventions training consultant. He is the training director for Dynamis, a specialist in personal safety and violence reduction initiatives and the European Adviser for Verbal Defense and Influence, a global programme which addresses the spectrum of human conflict.
Gerard’s book on Lone Worker Personal Safety is available on Amazon.
