Coming Up: Verbal Defense and Influence Instructor Course

December 1, 2015

October 25th to 28th 2016 will see the first-ever VDI Instructor Course in the UK!

The Complete Certified Instructor course will certify participants as Verbal Defense & Influence instructors. This program is designed for those who want to teach Verbal Defense & Influence within their organization, or for practitioners looking for an immersive learning environment to fully experience our methodology.


Verbal Defense & Influence is a comprehensive approach to human interaction. The principles of Verbal Defense & Influence reduce conflict, generate voluntary compliance, and increase personal safety in all aspects of daily life. This system provides the tools to improve participants’ interpersonal skills, develop self-confidence in dealing with others, interact with others effectively, and maintain their physical, mental, and emotional safety even in crisis situations.


This field-proven methodology has been taught worldwide over the last 25+ years in fields as diverse as law enforcement, health care, education, customer service, private security, sales, social services, and corporate businesses.


The Complete Certified Instructor course is taught using Vistelar Group’s proprietary “Emotionally Safe Performance-Driven Instruction” method. Our instructors use experiential, research-based, practice-oriented instructional methods to build participant enthusiasm and skill. This method helps participants develop mastery in applying techniques to concrete situations so they can successfully use our skills today and for the rest of their lives.

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Verbal Defense and Influence Course Benefits:

By the end of the course, participants will have learned tools and strategies to:

  • Respond to  interpersonal conflict
  • Manage verbal abuse and bullying
  • Keep conflict from escalating into confrontations
  • Defuse confrontations
  • De-escalate violence
  • Maintain personal safety
  • Build cooperation and collaboration
  • Improve customer service skills
  • Conduct difficult conversations
  • Lower workplace stress levels
  • Enhance professionalism
  • Teach Verbal Defense & Influence to others


Verbal Defense and Influence Course Objectives:

By the end of the course, participants will be able to:

  • Explain the fundamental elements of the Verbal Defense & Influence system
  • List, explain, and describe the personal relevance of the 5 Maxims
  • Explain the importance of Being Alert & Decisive, Responding, and Not Reacting
  • Discuss and demonstrate techniques to Be Alert & Decisive, Respond, and Not React including Emotional Guards and Proxemics
  • Explain and demonstrate the Showtime tactics
  • Perform Showtime tactics while demonstrating other Verbal Defense & Influence skills
  • Perform a Universal Greeting in a variety of situations
  • Explain and perform the Beyond Active Listening tactics
  • Use Beyond Active Listening tactics to improve responses in case studies and participants’ own experiences
  • Perform a variety of Redirections
  • Create and perform a script for a Redirection in their professional or personal life
  • Explain the elements of the Persuasion Sequence
  • Perform a Persuasion Sequence
  • Create and perform a script that integrates Redirections into the Persuasion Sequence
  • Explain and demonstrate the Closure Principle in a variety of situations
  • Identify indicators for When Words Alone Fail
  • Develop and practice response tactics for When Words Alone Fail
  • Explain the principles of Bystander Mobilization
  • Demonstrate the three methods of Ethical Intervention
  • Describe pre-intervention and post-intervention actions in order to normalize Ethical Intervention
  • Explain the importance of Reviewing & Reporting an incident
  • Conduct a post-incident Review & Report
  • Develop an action plan using the Review & Report principles
  • Present a Peace Story of successful conflict resolution using the Verbal Defense & Influence principles
  • Explain key principles of adult learning, including lesson structure, the role of practice, and the importance of experiential learning
  • Explain the difference between education and training
  • Develop a Verbal Defense & Influence training session for their organization
  • Run a training session using Emotionally Safe Performance-Driven Instruction techniques
  • Use the Communicating Under Pressure chart to teach Verbal Defense & Influence principles
  • Facilitate Verbal Defense & Influence learning activities
  • Check trainees for understanding upon completion of learning activities
  • Demonstrate the use of a rubric in directing learning activities
  • Provide feedback to trainees based on rubrics
  • Lead a training debrief session


Join us?   This first-ever course which will provide you with a tried-and-tested training methodology which will enable you to teach Communications, Conflict, Crisis, Combat and Closure aspects of verbalisation skills in the 14 different market segments in which Vistelar and VDI now operate!


Watch a Video Playlist of the VDI CUP Concepts from Gerard O’Dea:

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Gerard O'Dea is the Director of Training for Dynamis. Training Advisor, Speaker, Author and Expert Witness on Personal Safety, Conflict Management and Physical Interventions, he is the European Advisor for Vistelar Conflict Management, a global programme focussing on the spectrum of human conflict.

Gerard O'Dea

    1. Hi Max, please look for Dynamis Training on Facebook and join the page there. We will be posting updates on that page and here on our blog as soon as things are decided!
      Best Regards,

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