Keeping Lone Workers Safe: Information Sharing
This post is about conflict management | personal safety | dynamis training. In this rough-cut video clip from a recent Lone Worker Personal Safety Training programme, our Director of Training and Keeping Lone Workers Safe expert trainer Gerard O’Dea discusses one important case where a lone worker was seriously attacked by a person who had […]
Patient Care and Compassion in conflict resolution training
This post is about conflict management | personal safety | dynamis training. Patient care relies on the compassion of the staff who are drawn to the profession of caring — and on their level of support, mentoring, leadership, and the environment in which they interact with patients, visitors, and each other. Good NHS conflict resolution […]
Patient Satisfaction: Conflict Resolution training for the NHS teaches this largely unknown concept!
This post is about conflict management | personal safety | dynamis training. Patient Satisfaction: On our conflict resolution training, NHS staff are introduced to one key thing about what it takes to make a patient into a passionate advocate of that healthcare service: spontaneity. So whether the staff member is trying to calm a distressed […]
Great Conflict Resolution training in the NHS would include this key idea
This post is about conflict management | personal safety | dynamis training. Consistency is a hall-mark of world-class service in any domain where frontline staff and their public interact. So where can we look for consistency in interactions between healthcare staff and their clients, patients and service users? The Power of Pre-Practiced Verbalisations As an […]
How to be unbiased when approaching a patient
How to be unbiased when approaching a patient This post is about conflict management | personal safety | dynamis training. When considering how to really make changes in a hospital or healthcare service through a prevention and management of violence and aggression (PMVA) training programme, there should be a focus on the concept of “Showtime” […]
An essential component of an NHS De Escalation course
This post is about conflict management | personal safety | dynamis training. A great NHS De-Escalation training course should have a balance of content which focuses on non-escalation topics, de-escalation topics, along with physical alternatives — breakaway and restrictive interventions skills — appropriate to the staff needs. The importance of empathy, dignity and respect must […]
We do Fire Drills, not Fire Talks, for performance outside the classroom
Emotionally safe performance driven instruction is a key component of Vistelar’s training methodology. What does that mean? First, we want our training to be emotionally safe, where students can feel safe in making mistakes and learning. Then, it has to be performance driven so that students know how to perform something, rather than just understanding […]
Peace Story: Upholding the Social Contract
Listen to this incredible story from Joel Lashley about the importance of the social contract in creating standards for behaviour. If Social Contracts can be set early we will have much better end results. Watch Joel’s full story here: The Social Contract in Action Interested in Becoming a VDI Instructor? 📢 Announcement: The first-ever VDI […]
Hospital Violence Reduction – Internal Security Officers
Hospital Violence Reduction — Internal Security Officers Staff in one hospital we worked in reported to us that they had variable success in securing assistance from Security Guards when incidents become critical. We ourselves experienced communication difficulties — mainly a language barrier — with Security Guards several times during our visit, which may contribute to […]
Hospital Violence Reduction – Legislative Landscape
There is a trend in many countries to bring into play specific legislation which seeks to protect public services workers from crimes of violence and aggression committed against them. Often this legislation places higher sentencing tariffs for crimes of assault against emergency services workers. While undoubtedly a control measure which primarily seeks to deter acts […]