Patient Satisfaction: Conflict Resolution training for the NHS teaches this largely unknown concept!
Patient Satisfaction: On our conflict resolution training NHS staff are introduced to one key thing about what it takes to make a patient into a passionate advocate of that healthcare service: spontaneity. So whether the staff member is trying to calm a distressed person in the I.C.U., or to simply initiate a positive interaction with […]
Great Conflict Resolution training in the NHS would include this key idea
Consistency is a hall-mark of world-class service in any domain where frontline staff and their public interact. So where can we look for consistency in interactions between healthcare staff and their clients, patients and service users? As an example of this I want to highlight a point made by Fred Lee in his […]
How to be unbiased when approaching a patient
How to be unbiased when approaching a patient When considering how to really make changes in a hospital or healthcare service through a prevention and management of violence and aggression (PMVA) training programme, there should be a focus on the concept of “Showtime” which is a way for how to be unbiased when approaching a […]
An essential component of an NHS De Escalation course
NHS De Escalation courses: Compassion must be a core message for A great NHS De Escalation training course should have a balance of content which focusses on non-escalation topics, de-escalation topics, along with physical alternatives (breakaway and restrictive interventions skills) appropriate to the staff needs. The importance of empathy, dignity and respect has to be a fundamental topic and […]
We do Fire Drills, not Fire Talks, for performance outside the classroom
Emotionally safe performance driven instruction is a key component of Vistelar’s training methodology. What does that mean? First, we want our training to be emotionally safe, where students can feel safe in making mistakes and learning. Then, it has to be performance driven so that students know how to perform something, rather than just understanding […]
Peace Story: Upholding the Social Contract
Listen to this incredible story from Joel Lashley about the importance of the social contract in creating standards for behaviour. If Social Contracts can be set early we will have much better end results. INTERESTED IN BECOMING A VDI INSTRUCTOR? You will have your chance at the first-ever VDI Instructor Certification in the UK to […]
Hospital Violence Reduction – Internal Security Officers
Staff in one hospital we worked in reported to us that they had variable success in securing assistance from Security Guards when incidents become critical. We ourselves experienced communication difficulties (mainly a language barrier) with Security Guards several times during our visit which may contribute to this apparent lack of cooperation or coordination. Certainly in other […]
Hospital Violence Reduction – Legislative Landscape
There is a trend in many countries to bring into play specific legislation which seeks to protect public services workers from crimes of violence and aggression committed against them. Often this legislation places higher sentencing tariffs for crimes of assault against emergency services workers. While undoubtedly a control measure which primarily seeks to deter […]
Hospital Violence Reduction – Organisational Commitment
Leadership Commitment to the Hospital Violence Reduction Project Sometimes in the hospitals we visit, nursing staff do not feel that they have the full support of the organisation in managing incidents of violence or aggression in their work, even though there is an active Hospital Violence Reduction Project in play. This situation is underlined by situations seen on a […]
Hospital Violence Reduction – Environment and Physical Design
According to the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), one element of performance by which a hospital’s environment of care is measured is that “the hospital controls access to and egress from security-sensitive areas, as determined by the hospital. Ambulatory and Ambulance entrances should be separate, with electronically operated locks, and glass should […]