Evidence based training approach: SCENA
Leveraging modern research into coaching and learning you can make the changes needed to get the very best results from training delivery in your Conflict, Personal Safety and Restraint programmes. Rigorous approaches by trainer/advisors in violence management are increasingly required, and this methodology can supercharge your courses, without changing the system of tactics you teach. Enhance the design and structure of your […]
What is Trauma Informed Care?
What is Trauma Informed Care? My name is Gary Klugiewicz. I am the Director of Training of Verbal Defense and Influence and I train all over the country. And I do a lot of training for healthcare organisations. And in healthcare, what’s really taking the front row is this concept called trauma informed care. If […]
Crisis Intervention in Policing
“The desire for officers to receive better training in dealing with members of the public with mental health issues was repeatedly mentioned” – from the 2018 published Home Office Police Front Line Review. Crisis Intervention in Policing remains an emotive and important topic. I spoke with veteran police trainer Gary Klugiewicz some time ago about how we […]
Conflict Management Trainer Course in Nottingham this Week for Hospital Security
Gary and Gerard are getting the room ready to welcome 25 healthcare security professionals tomorrow who are embarking on a one-week masterclass in conflict management for hospital violence reduction. #vistelar
JCI Issues Sentinel Event Alert about Workplace Violence in Healthcare
The JCI just issued Seven Steps to Manage Workplace Violence in Healthcare. Physical and verbal violence against health care workers is a worldwide problem and this week it was addressed by one of the largest accreditation bodies who survey and inspect hospitals against quality standards, suggesting that violence management will now become a priority for […]
One Voice – Behaviour Management Tip for Schools
This are the goals of our Behaviour Management course for schools: We train a group of your staff to practice the attitudes and necessary verbalisation skills required to create an environment of collaborative behaviour management which is safe and secure and promotes good learning habits. It is a method of dealing with the relationships between people […]
De-Escalation
De Escalation Skills – Broadcasting Body Language which enhances safety When faced with an aggressive person who is presenting combative behaviour (such as any of those behaviours we looked at above) – shaking their fists, pacing and posturing to intimidate – then it is very important that you employ communication strategies which achieve two key […]
Lone Working Staff Safety through Supervision and Monitoring
Director of Training and Lone Working Staff Safety expert Gerard O’Dea discusses a key story about the tragic loss of a lone worker in the area of social care and home care. The issues of lone worker supervision, diary management, and monitoring of safety are crucial to the protection of lone workers and this […]
Keeping Lone Workers Safe: Information Sharing
In this rough-cut video clip from a recent Lone Worker Personal Safety Training programme, our Director of Training and Keeping Lone Workers Safe expert trainer Gerard O’Dea discusses one important case where a lone worker was seriously attacked by a person who had issued threats to her – but the information was never shared by […]
Patient Care and Compassion in conflict resolution training
Patient Care has to be part of good conflict resolution Training Patient Care relies on the compassion of the staff who are drawn to the profession of caring and their level of support, mentoring, leadership and the environment in which they are interacting with patients, visitors and each other. Good NHS conflict resolution training will […]