Conflict Management Trainer Course – December 2019
We are delighted to announce that the Vistelar Conflict Management Train-the-Trainer programme is coming to the UK this December. This five-day course certifies individuals as instructors for Vistelar’s Conflict Management for Contact Professionals programme — authorising them to teach the full curriculum within their own organisation. What the Course Covers The training focuses on three […]
How to show people respect during conflict
In this video, Gary Klugiewicz — Director of Training at Vistelar — walks through one of the most practical tools in conflict management: the “Treat People Right” card, and explains why knowing how to show respect during conflict is not just good practice — it’s a professional defence. Of all the Vistelar training cards, Gary […]
Evidence based training approach: SCENA
Drawing on modern research into coaching and learning, you can get the very best results from your Conflict Management, Personal Safety, and Restraint training programmes — without changing the system of tactics you teach. Enhance the design and structure of your training so that your learners gain confidence through real competence — without needing more […]
What is Trauma Informed Care?
My name is Gary Klugiewicz. I’m the Director of Training for Verbal Defense and Influence, and I train all over the country — with a particular focus on healthcare organisations. In healthcare right now, there’s one concept taking the front row: trauma-informed care. If you’re a contact professional, you need to learn this term. If […]
Crisis Intervention in Policing
The Confidence Gap in Crisis Intervention Crisis Intervention in Policing remains an emotive and important topic. A 2018 Home Office Police Front Line Review found that “the desire for officers to receive better training in dealing with members of the public with mental health issues was repeatedly mentioned.” I spoke with veteran police trainer Gary […]
Conflict Management Trainer Course in Nottingham this Week for Hospital Security
Gary and Gerard are setting up the training room in Nottingham, preparing to welcome 25 healthcare security professionals for an intensive one-week masterclass in conflict management for hospital violence reduction. This masterclass brings together frontline security staff from hospitals across the region, equipping them with practical de-escalation and conflict management skills tailored to the unique […]
JCI Issues Sentinel Event Alert about Workplace Violence in Healthcare
The JCI just issued Seven Steps to Manage Workplace Violence in Healthcare Physical and verbal violence against health care workers is a worldwide problem. This week, one of the largest accreditation bodies — who survey and inspect hospitals against quality standards — addressed it head-on. Violence management will now become a priority for JCI-accredited healthcare […]
One Voice – Behaviour Management Tip for Schools
This post is about conflict management | personal safety | dynamis training. Every school wants consistent behaviour management — but consistency starts with one voice. When every staff member responds to the same behaviour in the same way, with the same language and the same expectations, students stop testing boundaries and start meeting them. Conflict […]
De-Escalation
This post is about conflict management | personal safety | dynamis training. When faced with an aggressive person presenting combative behaviour — shaking fists, pacing, posturing to intimidate — you need communication strategies that achieve two objectives at once: dissuade the subject from violence, and position yourself for safety. Broadcasting body language that enhances safety […]
Lone Working Staff Safety through Supervision and Monitoring
This post is about conflict management | personal safety | dynamis training. Director of Training and Lone Working Staff Safety expert Gerard O’Dea discusses a key story about the tragic loss of a lone worker in the area of social care and home care. The issues of lone worker supervision, diary management, and monitoring of […]