Restaurant Conflict: Training for restaurant staff in facing anti-social behaviour
Restaurants are venues for conflict – ask any staff Anti-social behaviour and restaurant conflict is a major problem in many public places in the UK. It can take many forms, from minor disturbances to serious restaurant conflict incidents that cause harm to staff and customers. This essay will explore some of the key issues of […]
Reducing Hospital Violence through Training
Reducing Hospital Violence – “we could be non-escalatory versus relying on de-escalation” “Hi, I’m Jeff Mehring, the retired regional director of Safety and Security. I worked with Wheaton Franciscan Healthcare for over 35 years in that capacity. Oversaw eight hospitals and a number of other medical facilities. I selected Vistelar conflict management training actually when […]
What are key Values for Restraint Reduction?
Content area
Hospital Violence Reduction – Violent Drug-Seekers
“the word on the street is that Emergency Departments keep a lot of drugs. Drug seekers know this. They also know that it is easy to walk into an open-access Emergency Department and demand drugs, even if it takes the use of violence to get what they want.” Violence in the Emergency Department, Patricia B. […]
Hospital Violence Reduction – Legislative Landscape
There is a trend in many countries to bring into play specific legislation which seeks to protect public services workers from crimes of violence and aggression committed against them. Often this legislation places higher sentencing tariffs for crimes of assault against emergency services workers. While undoubtedly a control measure which primarily seeks to deter […]
Hospital Violence Reduction – Organisational Commitment
Leadership Commitment to the Hospital Violence Reduction Project Sometimes in the hospitals we visit, nursing staff do not feel that they have the full support of the organisation in managing incidents of violence or aggression in their work, even though there is an active Hospital Violence Reduction Project in play. This situation is underlined by situations seen on a […]