Course Aim
To equip staff with essential knowledge, understanding, and practical skills to maintain personal safety while lone working in community settings, identifying and managing potential risks effectively.

Learning Outcomes
By the end of this one-day Lone Working and Personal Safety training course, participants will:

Know:

The context of Lone Worker Personal Safety in their specific work environment
Health and Safety implications and legal requirements related to Lone Working
Safe Systems of Work principles for their team
The Kaplan Wheeler model of Crisis Behaviour and the 7 phases of crisis
Warning signs and pre-incident indicators for potential aggression or violence

Understand:  

• Decision-making processes under pressure and fear management techniques
• How to effectively use Lone Worker Personal Safety Alert Devices and communication systems
• How to minimize confrontation risk by detecting pre-incident indicators
• The importance of information sharing between teams and services
• The ethical considerations in risk assessment and intervention
• The value of trusting intuition in identifying potentially dangerous situations

Be able to do:

• Recognize pre-assault cues for escalating aggression
• Use body language appropriately to enhance personal safety
• Apply principles of time, distance, and opportunity for exit/escape planning
• Implement effective non-escalation and de-escalation techniques
• Articulate the rationale for different interventions and their legal implications