How to NOT end up on Panorama; decision making as culture.
Over time, decision-making becomes culture. 💡 If more team-members spoke up, more effectively and more often, how many disasters, scandals and failures could be averted? I was asked recently to help a team whose workplace ended up looking like a disaster-zone, because of the failure of the team – collectively – to make the right decision […]
Conflict in a Childrens Hospital
Conflict in a Childrens Hospital – interview with Gerard O’Dea Gerard: I’m Gerard O’Dea, Director of Training here at Dynamis, and I’m going to be talking to you today about one of our recent training courses. Vanessa: What was the training course and how did you prepare for it? Gerard: We were asked to help […]
NHS Security Officer training for a group of NHS hospitals – Feedback over 5 years.
We recently took the opportunity to review hundreds of feedback responses from a long-standing hospital security client who chose for their NHS Security Officer training in hospitals in various parts of the UK, since 2018. We have collated the feedback from individual NHS Security Officer training who worked with our trainers over the period, to […]
Resolve Conflict: Beginnings and Endings in NHS Conflict Resolution
In looking at how to resolve conflict scenarios for the emergency department and the needs of the acute hospital staff teams, we made sure that staff were really successful in establishing initial contact with the people, by carefully Being Alert and Decisive – noticing things about the patient or their family, by addressing those visiting […]
Conflict Resolution across Cultures
Conflict Resolution across Cultures can be tricky! In our experiences deliveringconflict management courses in the UAE, Qatar and other GCC countries, we address issues of Conflict Resolution across Cultures. For example, the Arab communication style is known for containing exaggeration (through a fear of being ignored) over-assertion (through a fear of a point’s force being […]
Empathy in Conflict Resolution : The Paradox for NHS Teams
Empathy in Conflict Resolution is so important that we really wanted healthcare teams to have an opportunity to explore their relationship with empathic listening and communication. One of the issues we know about in the emergency department is that in order to operate functionally and to be efficient staff in an emergency department have to […]
Compassionate Connection: a key ingredient for NHS Conflict Resolution
How can we create the Compassionate Connection if we can not shake of the stresses of what has come before, as we walk towards what is to come next? Research note: We can improve systems, improve the registration process, better explain tests and procedures, reduce waiting times BUT IT WILL NOT improve overall satisfaction as […]
Emergency Department Conflict Resolution
Emergency Department Conflict Resolution is one of our most treasured and favourite courses to teach! Let’s discuss some key issues about how patients come into conflict and how caregivers, nurses and doctors can prevent or manage conflict in the A&E or ED setting. What is the Chain of Encounters in the ED? One of the […]
Managing aggressive patients in the UAE
Dynamis Director of Training Gerard O’Dea recently undertook our first post-lockdowns trip to the UAE in order to facilitate workshops and training for our hospital and school clients there. It was so good to be back with our colleagues and customer Here he shares some of the reflections and experiences from the trip. I took […]
NHS Security Officers Training Course successful
Dynamis Training offers a physical intervention programme for NHS Security Officers (HCSO) which provides: -a fundamental legal underpinning knowledge of the principles for effective decision-making -appropriate physical skills which are adaptable across the spectrum of subject categories which an officer can encounter -sufficient scenario-based practice and immersion which effectively builds the required skills for this […]