Sector-Leading Conflict Training for Healthcare Security Officers We offer a verbal de-escalation and protective physical interventions programme for Healthcare Security Officers (HCSO) which provides: a fundamental legal underpinning knowledge of the principles for...
Reducing Hospital Violence – “we could be non-escalatory versus relying on de-escalation” Hi, I’m Jeff Mehring, the retired regional director of Safety and Security. I worked with Wheaton Franciscan Healthcare for over 35 years in that...
Conflict Management Trainer Course We are delighted to announce that Vistelar Conflict Management Train-the-Trainer will be coming to the UK in December this year! This five-day conflict management trainer course certifies individuals as instructors for...
People behave badly because they are sick and under stress? Joel Lashley from Vistelar: Another myth that gets us in a lot of trouble in healthcare is the myth that people behave badly when they’re sick. Is that true? I’ve spent over 20 years working in...
Violence is part of the job? Joel Lashley from Vistelar Another myth that gets us in so much trouble is the myth that violence is part of the job in health care. From a certain point of view, that’s absolutely true. I mean, health care providers are five to...
If I say something, it will make things worse? Joel Lashley from Vistelar If you’ve been a healthcare provider, you no doubt have heard someone say that “if I say something, it’ll make things worse.” As a matter of fact, you might be giving...
