Utilities and Services – confidence that our people are doing the right thing during conflict management

https://vimeo.com/359546575/041e520e35 Confidence that our people are doing the right thing during conflict management. “My name is Jason Campbell. I’m a senior security leader with NiSource, a utility company that spreads across the Eastern seaboard. My...
https://vimeo.com/359545561/6af39c2fe8

Dignity and Respect for Reducing Hospital Violence

Reducing Hospital Violence – “we could be non-escalatory versus relying on de-escalation” Hi, I’m Jeff Mehring, the retired regional director of Safety and Security. I worked with Wheaton Franciscan Healthcare for over 35 years in that...
https://vimeo.com/359546233/0c940388e6

Conflict Management for Public Services

https://vimeo.com/359546233/0c940388e6Video can’t be loaded because JavaScript is disabled: (https://vimeo.com/359546233/0c940388e6) Conflict Management Training for Public-Facing Staff “My name is Fran Musci. I’m manager of training and safety at...

Challenging Behaviour in Elderly Dementia Care: Bathing without the Bruises

Splish, Splash, Splosh – I just got Boshed! Care assistants and caregivers consistently find that bathing is one of those flashpoints that they have in terms of conflict and combative behavior with elderly residents in care, particularly those who may be...
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