Chaos, Control then Resolution: Lessons from Three Days of Functional Skills for PPST and PMVA Trainers
Training the Messy Middle: What Functional Training Reveals About Skills Under Pressure Functional Tactics Training is what most physical-skills training should be but rarely is. It is the question of how to train a learner for the messy middle of a confrontation, not the clean start or the polished end. Training physical skills is easy […]
Spitting attacks: advice about your response
This post is about conflict management | personal safety | dynamis training. Spitting attacks are gut-wrenching for most people, but would you lose your professional composure? From what I know of talking with learners on our Conflict Resolution courses for years, I am quite sure that many people would rather be punched in the head […]
Protection from coughing and spitting assaults
Coughing and Spitting Assaults: How to Protect Yourself From Intentional Coughing and Spitting This post is about conflict management | personal safety | dynamis training. As a company deeply involved in personal safety training, we watch carefully when new trends emerge in personal safety risk. Since early March 2020 it has become increasingly common to […]
Conflict Training to reduce complaints
Chief Tom Poellot of the Cudahy Police Department in Wisconsin shares how conflict management training transformed outcomes for his officers, dispatch staff, and community — reducing complaints, improving satisfaction, and strengthening emotional safety. How Conflict Management Training Reduced Complaints and Improved Officer Safety “Hi, my name is Tom Poellot. I’m the Chief of Police in […]
What is Trauma Informed Care?
My name is Gary Klugiewicz. I’m the Director of Training for Verbal Defense and Influence, and I train all over the country — with a particular focus on healthcare organisations. In healthcare right now, there’s one concept taking the front row: trauma-informed care. If you’re a contact professional, you need to learn this term. If […]
Crisis Intervention in Policing
The Confidence Gap in Crisis Intervention Crisis Intervention in Policing remains an emotive and important topic. A 2018 Home Office Police Front Line Review found that “the desire for officers to receive better training in dealing with members of the public with mental health issues was repeatedly mentioned.” I spoke with veteran police trainer Gary […]