Spitting attacks: advice about your response

Spitting attacks are gut-wrenching for most people, but would you lose your professional composure? From what I know of talking with learners on our Conflict Resolution courses for years, I am quite sure that many people would rather be punched in the head than spat in the face. During the COVID crisis, we added being […]

Protection from coughing and spitting assaults

Coughing and Spitting AssaultsHow to Protect Yourself From Intentional Coughing and Spitting As a company deeply involved in personal safety training, we watch carefully when new trends emerge in personal safety risk. Since early March 2020 it has become increasingly common to see stories in the news about encounters with people who intentionally use coughing […]

Conflict Training to reduce complaints

Conflict Management Training Enhances Officer Safety and Reduces Incidents and Complaints of Using Force “Hi, my name is Tom Poellot. I’m the Chief of Police in the Cudahy Police Department in Wisconsin. We chose Vistelar at the Cudahy Police Department because we wanted to give officers and all staff more tools to successfully resolve conflict, […]

What is Trauma Informed Care?

What is Trauma Informed Care? My name is Gary Klugiewicz. I am the Director of Training of Verbal Defense and Influence and I train all over the country. And I do a lot of training for healthcare organisations. And in healthcare, what’s really taking the front row is this concept called trauma informed care. If […]

Crisis Intervention in Policing

“The desire for officers to receive better training in dealing with members of the public with mental health issues was repeatedly mentioned”  – from the 2018 published Home Office Police Front Line Review. Crisis Intervention in Policing remains an emotive and important topic.  I spoke with veteran police trainer Gary Klugiewicz some time ago about how we […]