Conflict Resolution: Bystander Mobilisation
Defeating the Apathy of the Group When conflict erupts, most people freeze. They become passive observers — victims of inertia and the well-documented “bystander effect.” But what if you could energise those on the periphery and turn them into active helpers rather than passive witnesses? This conflict resolution training module teaches a practical skill: how […]
Protect Staff from Spitting: Worker almost blinded and Care Service fined £110,000
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Nightclub death linked to Neck Restraint
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Conflict Resolution Persuasion
Conflict Resolution Persuasion How to Gain Voluntary Collaboration, Cooperation or Compliance Conflict Resolution Persuasion is a key skill for dealing with distressed or difficult clients in any public-facing role and is always part of a good process when de-escalating conflict. When conflict occurs, your goal is to generate voluntary compliance, cooperation, or collaboration. We call […]
Conflict Resolution Redirections
Conflict Resolution Redirections How to Avoid being Skewered by Verbal Abuse: Conflict Resolution Redirections are used when you are facing difficult behaviour or verbal abuse which might distract you from your communication task. Hi, it’s Gerard O’Dea here, and we’re going to talk today about communicating under pressure. We are on the strategy number six […]
We do Fire Drills, not Fire Talks, for performance outside the classroom
Emotionally safe performance driven instruction is a key component of Vistelar’s training methodology. What does that mean? First, we want our training to be emotionally safe, where students can feel safe in making mistakes and learning. Then, it has to be performance driven so that students know how to perform something, rather than just understanding […]
Conflict Resolution Listening Skills
Conflict Resolution Listening Skills Getting to the Heart of the Problem Conflict Resolution Listening Skills are the means by which we gather the information we need to de-escalate a distressed person, through understanding their needs and what is driving them. People who are upset or angry or tired or frustrated or stressed out, they don’t […]
Peace Story: Upholding the Social Contract
Listen to this incredible story from Joel Lashley about the importance of the social contract in creating standards for behaviour. If Social Contracts can be set early we will have much better end results. Watch Joel’s full story here: The Social Contract in Action Interested in Becoming a VDI Instructor? 📢 Announcement: The first-ever VDI […]
Personal Safety Tips for Lone Workers (or anyone)
Our clients sometimes ask our Dynamis Team to deliver training on general personal safety for Lone Workers or in our specialised Violence Prevention clinics for Survivors of Abuse. Here are 12 of our key personal safety tips, drawn from our Self-Protection Trainer Certification manual. 12 Essential Personal Safety Tips 1. Body Language Matters Certain behaviours […]
Healthcare Myth 2: If I Say Something It Will Make Things Worse
Silence always carries an unspoken message. When faced with disrespectful or threatening language, the silence of onlookers is loaded with meaning. Usually, their silence means they are afraid or unsure of what to do. Yet silence is how we often answer anti-social and even threatening behaviour in the public setting. Why Speaking Up Matters In […]