Peace Story: Upholding the Social Contract
Listen to this incredible story from Joel Lashley about the importance of the social contract in creating standards for behaviour. If Social Contracts can be set early we will have much better end results. Watch Joel’s full story here: The Social Contract in Action Interested in Becoming a VDI Instructor? 📢 Announcement: The first-ever VDI […]
Healthcare Myth 2: If I Say Something It Will Make Things Worse
Silence always carries an unspoken message. When faced with disrespectful or threatening language, the silence of onlookers is loaded with meaning. Usually, their silence means they are afraid or unsure of what to do. Yet silence is how we often answer anti-social and even threatening behaviour in the public setting. Why Speaking Up Matters In […]
Conflict Resolution Greetings and Initial Contacts
Conflict Resolution Greetings Starting the Interaction with Non-Escalation Conflict Resolution Greetings are how we achieve non-escalation by shaping the initial contact with the other person carefully and sensitively. It’s an unfortunate fact about human beings that we make snap judgments about others. We get an initial impression about a situation or a person and that […]
Healthcare Myth 1: Killing them with Kindness
Here is Vistelar Consultant Joel Lashley talking about some myths in healthcare, and in particular the belief that we need to present kindness at all times — or minimise our recognition of intimidating or disrespectful behaviour in our healthcare facilities. Interested in Becoming a VDI Instructor? You will have your chance at the first-ever VDI […]
Conflict Resolution Mindset for Success
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Conflict Resolution Five Maxims
Conflict Resolution: Five Maxims The Five Essential Truths for Effective Communication The Conflict Resolution Five Maxims are truly useful waypoints you can use to more effectively direct your communication with people — even when under pressure during conflict or crisis. 💡 Key takeaway: These five maxims serve as a mental framework for staying on track […]
Conflict Resolution: Be Alert and Decisive
When someone is giving you aggressive behaviour, what you do in the first three seconds sets the tone for everything that follows. Conflict resolution proxemics — the art of choosing the safest position, distance, body language, and gestures — gives you a framework for getting those seconds right. Watch the full video introduction below, or […]
Retail Security Risks and Training in Personal Safety
I read with interest this appalling — but familiar — story about a female security guard being stabbed with a syringe in a Sainsbury’s in Kent. The security guard confronted a drug-taking subject as he attempted to steal a bottle of whiskey from the supermarket shelves and make off with it outside the store. The […]
Restraint Training: Focussed on Tasks, not People ?
A Question of Focus Are our care staff giving more focus to the list of tasks and jobs to be done while on shift in their often overworked and under-resourced facilities, or are they focussed entirely on the people they are caring for? In terms of restraint, we see both subtle and grotesque versions […]
Restraint Training: Uncommon Sense in Safely Caring for Older People
Safely caring for older people who exhibit difficult-to-predict behaviours associated with the stresses of living in care can be quite an art! This week has all been about the uncommon sense involved in safely delivering personal care for unpredictable residents. A care home in the midlands commissioned our team to help them with issues around […]