Healthcare Myth 2: If I Say Something It Will Make Things Worse
Silence always carries an uspoken message. When faced with disrespectful or threatening language, the silence of onlookers is loaded with meaning. Usually, their silence means they are afraid or unsure of what to do. Yet silence is usually how we answer anti-social and even threatening behavior in the public setting. INTERESTED IN BECOMING A VDI […]
Conflict Resolution Greetings and Initial Contacts
Conflict Resolution Greetings Starting the Interaction with Non-Escalation Conflict Resolution Greetings are how we achieve non-escalation by shaping the initial contact with the other person carefully and sensitively. Hi, it’s Gerard O’Dea here, and I’m continuing today with our series about communicating under pressure. Today we’re talking about the universal greeting, which is concept number […]
Healthcare Myth 1: Killing them with Kindness
Here is Vistelar Consultant Joel Lashley talking about some myths in healthcare, and in particular the belief that we need to present kindness at all times or minimise our recognition of intimidating or disrespectful behaviour in our healthcare facilities. INTERESTED IN BECOMING A VDI INSTRUCTOR? You will have your chance at the first-ever VDI Instructor Certification […]
Conflict Resolution Mindset for Success
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Conflict Resolution Five Maxims
Conflict Resolution Five Maxims The Five Essential Truths for Effective Communication The Conflict Resolution Five Maxims are truly useful waypoints which you can use to more effectively direct your communication with people even when under pressure during conflict or crisis Gerard O’Dea is a conflict management, personal safety and physical interventions training consultant. He is the training […]
Conflict Resolution: Be Alert and Decisive
Conflict Resolution Proxemics Be Alert and Decisive, Respond don’t React using conflict resolution proxemics. Conflict Resolution proxemics is the art and practice of carefully choosing the safest position, distance, body language and gestures which give us the best chance of resolving conflict safely and successfully. By presenting appropriate non-verbal communication we influence the mood and tone […]
Retail Security Risks and Training in Personal Safety
I read with interest this appalling (but familiar) story about a female security guard being stabbed with a syringe in a Sainsbury’s in Kent. http://www.kentonline.co.uk/canterbury/news/security-guard-stabbed-in-sainsburys-59658/ It seems that the security guard confronted the drug-taking subject as he attempted to steal a bottle of whiskey from the supermarket shelves and make off with it outside the […]
Restraint Training: Focussed on Tasks, not People ?
A Question of Focus Are our care staff giving more focus to the list of tasks and jobs to be done while on shift in their often overworked and under-resourced facilities, or are they focussed entirely on the people they are caring for? In terms of restraint, we see both subtle and grotesque versions […]
Restraint Training: Uncommon Sense in Safely Caring for Older People
Safely caring for older people who exhibit difficult-to-predict behaviours associated with the stresses of living in care can be quite an art! This week has all been about the uncommon sense involved in safely delivering personal care for unpredictable residents. A care home in the midlands commissioned our team to help them with issues around […]
Teenage Prison Abuse: Feedback and Bystanders in Restraint Reduction Training Initiatives
I wanted to add another comment in regard to Medway Secure Training Centre this week (Panorama goes undercover at young offenders’ unit – BBC …) about the lack of immediate accountability of the staff which seemed apparent on the programme. “in the Stanford Prison Experiment, the subjects who were randomly assigned as prison guards gradually […]