An essential component of an NHS De Escalation course
NHS De Escalation courses: Compassion must be a core message for A great NHS De Escalation training course should have a balance of content which focusses on non-escalation topics, de-escalation topics, along with physical alternatives (breakaway and restrictive interventions skills) appropriate to the staff needs. The importance of empathy, dignity and respect has to be a fundamental topic and […]
Conflict Management in Edinburgh -based Community Charity
We have been providing Conflict Management in Edinburgh for a national provider of homelessness outreach and support services to help their staff to manage the sometimes difficult, distressed or dangerous behaviour they encounter when working with their service users. The video below describes some of the conflict management strategies that we worked on with the […]
VIDEO: Positive Handling in Schools
Positive Handling Schools Learn Effective Restraint with Children Positive Handling Schools come to us when they are dealing with challenging behaviours to use our experience to help them to effectively and appropriately manage disruptive, risky or extreme situations using appropriate Positive Handling strategies. Our Positive Handling training reduces injury risk, improves inspection compliance and safeguards staff, children […]
Conflict Resolution: Review and Report
Conflict Resolution: Review and Report Here is a video about Conflict Resolution: Review and Report which describes how we achieve better final outcomes when we interact with people. Achieving Closure and Improved Future Performance: Gerard O’Dea is a conflict management, personal safety and physical interventions training consultant. He is the training director for Dynamis, a specialist […]
Conflict Resolution: Bystander Mobilisation
Conflict Resolution Course – Defeating the Apathy of the Group Conflict Resolution Course which teaches how to energise those who are in the periphery of a conflict moment and get them moving and helping rather than being victims of inertia and the apathy of the group. Gerard O’Dea is a conflict management, personal safety and […]
Conflict Resolution Persuasion
Conflict Resolution Persuasion How to Gain Voluntary Collaboration, Cooperation or Compliance Conflict Resolution Persuasion is a key skill for dealing with distressed or difficult clients in any public-facing role and is always part of a good process when de-escalating conflict. Hi, it’s Gerard O’Dea, and today we’re doing communicating under pressure, and we’re on concept number seven. […]
Conflict Resolution Redirections
Conflict Resolution Redirections How to Avoid being Skewered by Verbal Abuse: Conflict Resolution Redirections are used when you are facing difficult behaviour or verbal abuse which might distract you from your communication task. Hi, it’s Gerard O’Dea here, and we’re going to talk today about communicating under pressure. We are on the strategy number six […]
We do Fire Drills, not Fire Talks, for performance outside the classroom
Emotionally safe performance driven instruction is a key component of Vistelar’s training methodology. What does that mean? First, we want our training to be emotionally safe, where students can feel safe in making mistakes and learning. Then, it has to be performance driven so that students know how to perform something, rather than just understanding […]
Conflict Resolution Listening Skills
Conflict Resolution Listening Skills Getting to the Heart of the Problem Conflict Resolution Listening Skills are the means by which we gather the information we need to de-escalate a distressed person, through understanding their needs and what is driving them. Hi, it’s Gerard O’Dea here and today we’re looking at communicating under pressure. It’s […]
Peace Story: Upholding the Social Contract
Listen to this incredible story from Joel Lashley about the importance of the social contract in creating standards for behaviour. If Social Contracts can be set early we will have much better end results. INTERESTED IN BECOMING A VDI INSTRUCTOR? You will have your chance at the first-ever VDI Instructor Certification in the UK to […]