How to be unbiased when approaching a patient
How to be unbiased when approaching a patient This post is about conflict management | personal safety | dynamis training. When considering how to really make changes in a hospital or healthcare service through a prevention and management of violence and aggression (PMVA) training programme, there should be a focus on the concept of “Showtime” […]
An essential component of an NHS De Escalation course
This post is about conflict management | personal safety | dynamis training. A great NHS De-Escalation training course should have a balance of content which focuses on non-escalation topics, de-escalation topics, along with physical alternatives — breakaway and restrictive interventions skills — appropriate to the staff needs. The importance of empathy, dignity and respect must […]
Conflict Management in Edinburgh -based Community Charity
Conflict Management in Edinburgh — A Fresh Approach This post is about conflict management | personal safety | dynamis training. We have been providing conflict management training in Edinburgh for a national provider of homelessness outreach and support services. Our work helps their staff manage the sometimes difficult, distressed, or dangerous behaviour they encounter when […]
VIDEO: Positive Handling in Schools
This post is about conflict management | personal safety | dynamis training. Positive Handling in schools is about more than physical restraint — it’s about keeping everyone safe while preserving dignity. Schools come to us when they’re dealing with challenging behaviours, and they need practical, legally-sound strategies that work in real classrooms. Why Schools Choose […]
Conflict Resolution: Review and Report
Conflict Management | Personal Safety | Dynamis Training: Why Closure Matters in Conflict Resolution This post is about conflict management | personal safety | dynamis training. Every conflict interaction — whether it’s a difficult conversation with a service user, a heated exchange with a colleague, or a physical intervention — has an ending. How that […]
Conflict Resolution: Bystander Mobilisation
Conflict Management | Personal Safety | Dynamis Training: Defeating the Apathy of the Group This post is about conflict management | personal safety | dynamis training. When conflict erupts, most people freeze. They become passive observers — victims of inertia and the well-documented “bystander effect.” But what if you could energise those on the periphery […]
Conflict Resolution Persuasion
Conflict Resolution Persuasion How to Gain Voluntary Collaboration, Cooperation or Compliance Conflict Resolution Persuasion is a key skill for dealing with distressed or difficult clients in any public-facing role and is always part of a good process when de-escalating conflict. When conflict occurs, your goal is to generate voluntary compliance, cooperation, or collaboration. We call […]
Conflict Resolution Redirections
Conflict Resolution Redirections How to Avoid being Skewered by Verbal Abuse: Conflict Resolution Redirections are used when you are facing difficult behaviour or verbal abuse which might distract you from your communication task. Hi, it’s Gerard O’Dea here, and we’re going to talk today about communicating under pressure. We are on the strategy number six […]
We do Fire Drills, not Fire Talks, for performance outside the classroom
Emotionally safe performance driven instruction is a key component of Vistelar’s training methodology. What does that mean? First, we want our training to be emotionally safe, where students can feel safe in making mistakes and learning. Then, it has to be performance driven so that students know how to perform something, rather than just understanding […]
Conflict Resolution Listening Skills
Conflict Resolution Listening Skills Getting to the Heart of the Problem Conflict Resolution Listening Skills are the means by which we gather the information we need to de-escalate a distressed person, through understanding their needs and what is driving them. People who are upset or angry or tired or frustrated or stressed out, they don’t […]