How to show people respect during conflict
How to show people respect during conflict Gary Klugiewicz here, Director of Training at Vistelar. Of all of the four Vistelar cards, my favorite one is the green card. It’s their treat people right card, because you use it for so many things. And one of the big things you do is when someone asks […]
What are key Values for Restraint Reduction?
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De Escalating Conflict for a UAE Hospital
Hello everybody and thank you for watching this video about our work in De Escalating Conflict for a UAE Hospital. Today I wanted to talk to you about my team’s recent visit to train and teach hospital nurses and security in the middle east. De Escalating Conflict for a UAE Hospital Although this […]
Great Conflict Resolution training in the NHS would include this key idea
Consistency is a hall-mark of world-class service in any domain where frontline staff and their public interact. So where can we look for consistency in interactions between healthcare staff and their clients, patients and service users? As an example of this I want to highlight a point made by Fred Lee in his […]
How to disengage from conflict
How to disengage from conflict Walking away or disengaging from conflict (also called withdrawal from conflict) can often be the most appropriate action to take in order to create safety from a situations which is escalating and when words alone fail. Hi, it’s Gerard O’Dea here, and we’re talking communicating under pressure. We are on […]