How to show people respect during conflict
In this video, Gary Klugiewicz — Director of Training at Vistelar — walks through one of the most practical tools in conflict management: the “Treat People Right” card, and explains why knowing how to show respect during conflict is not just good practice — it’s a professional defence. Of all the Vistelar training cards, Gary […]
What are key Values for Restraint Reduction?
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De Escalating Conflict for a UAE Hospital
In our 10th year of visiting and training hospital teams across the Gulf, we continue to uncover new insights about the flashpoints for conflict — and the best ways staff can prevent and manage it. Here’s what we learned on our most recent trip to a UAE hospital. Training Multicultural Hospital Teams Working with the […]
Great Conflict Resolution training in the NHS would include this key idea
This post is about conflict management | personal safety | dynamis training. Consistency is a hall-mark of world-class service in any domain where frontline staff and their public interact. So where can we look for consistency in interactions between healthcare staff and their clients, patients and service users? The Power of Pre-Practiced Verbalisations As an […]
How to disengage from conflict
How to Disengage from Conflict Walking away or disengaging from conflict — also called withdrawal from conflict — can often be the most appropriate action to create safety when a situation is escalating and words alone fail. What happens when your efforts to professionally de-escalate a situation are falling on deaf ears? Unfortunately, there are […]