The Feedback Scores Are In!

For several years we have been recording and analysing our learner feedback by electronically surveying our clients after training programmes have been completed — helping us to continually develop and improve the training experiences we deliver.

Here are the main points of our feedback for 2017.

2017 Feedback Scores

Were your expectations about the course met?

Did the trainer observe good health and safety practices — was the course run safely?

Was the course of the right duration for you to gain the skills and knowledge you needed?

Were the techniques and tactics you learned appropriate for the scenarios you could possibly face in your workplace?

Were the theory and knowledge components of the course helpful for you professionally?

How did you rate the Dynamis trainer’s knowledge and competence?

What Our Learners Said

Beyond the scores, the comments we received from learners speak volumes about the impact of Dynamis training.

Brilliant training — something I’ve never covered before and I found it very interesting. Knowledge of the trainer was vast and could answer every question we had. The scenarios were something we would rarely have in school here but it was all really useful to know.

A very professionally run day’s training. Gerard was a very knowledgeable and relaxed instructor who put the group at ease and made the day both informative and enjoyable.

Gerard is extremely professional and knowledgeable, ensuring excellent health and safety at all times. The online training provided a thorough introduction, citing many relevant legal documents. This will be most helpful in guiding us with the update of specific policies.

Found training to be very beneficial and was taught and explained very well — it’s ideal for my job within a care home for the elderly with dementia.

I was very nervous about this training but it was a great environment and he made us feel at ease and was encouraging. I liked how he brought in real life situations to make the training more relatable.

The online training element completed before the course started answered many questions before the practical training started. It saved time during the day to focus on practical skills.

The course leader was well educated on different scenarios and gave good feedback to questions posed to him. Gave full explanations and step-by-step instructions, simplified for us to follow. Fully enjoyed the course and content.

The course was long enough to learn the tactics, although there possibly could have been more! Overall the tactics taught were suitable and enough for the age group I would use them with. A great, enjoyable course with a good trainer. Thanks.

I thought the trainer led the session very well. She didn’t rush us through it but discussed any concerns and questions we had. She was very encouraging and spoke clearly, so that we were able to follow instructions.

I really learnt a lot of useful techniques that I have already used at school. The trainer was very knowledgeable and made the learning easy to understand.

I found both the physical and non-physical part of the training very useful. The paperwork in class was very eye-opening, letting us know what is and isn’t acceptable. I came away very confident but hope I never have to use any force at work — but I know how to deal with the situation if it arises.

The course was flexible to the needs of the school’s current situation. The trainer was able to listen to and understand questions and respond in a way that made sense. Confidence and knowledge in the values and skills of the approach meant that difficult questions were dealt with well. A good mixture of theory and practical activities kept staff alert and active.

Very pleased with the training — I have gained more confidence and learned more techniques and skills required for my role. Training was delivered very professionally and it has left me hungry to learn more. It is much more natural and organic and it just feels right when applying it.

Excellent training on safer handling, best I have experienced. Current and practical. Thank you.

I wasn’t really sure what to expect but the course was well balanced with a lot of practical experiences. Trainer was engaging but thorough and answered all questions.

I have done the course in a previous role but this was vastly superior to that one.

Gerard is a competent and confident instructor. He was mindful of our restrictions as Muslim women working with a male instructor. He treated us with dignity and showed us respect. Gerard used several different approaches to engage us which resulted in greater participation. He continuously emphasised the importance of safety rules. I feel that Dynamis encourages individuals to use effective communication and active listening in the first instance. Positive handling is used as a last resort and should be implemented professionally and calmly. I plan to use the extensive online materials to develop myself further. Thank you.

Really interesting and practical course delivered within the restricted time given to you. Thank you.

The trainer was very knowledgeable and professional. It was delivered at the right pitch for us all to take it seriously and practise the holds, but to also enjoy the course and feel comfortable with everything. I found the course very informative and I am sure it will prove useful within my role.

I was quite apprehensive but the course was brilliant and genuinely useful.

The course was appropriate to the needs of our workplace. Gerard applied appropriate methods to the best of his ability, given the particular scenario. I definitely feel more able to safely intervene when in situations that require physical interventions. Thank you.

Learning Disability / Respite Services: “My staff have been very complimentary of the course and felt that they learnt something. I personally found it to be extremely worthwhile — you are clearly knowledgeable, experienced and passionate about your specialism and were able to articulate this to the group. Thank you.”

The training was excellent — it will help in my other job as well. The trainer had the time and knowledge to answer all my questions and his techniques and training methods were brilliant. Thanks Gerard.

Lone Worker Training: “I thoroughly enjoyed the training and felt it was extremely helpful for my job. It has given me confidence in my lone working and what we need to put in place as a team regarding our safety. I would like to have learnt more — the day and a half did not seem long enough.”

Really enjoyed the course. Wish there was a two-day option where verbal de-escalation techniques could have been further explored along with additional practice of handling techniques. You know the training session has been great when you leave a PD opportunity wishing for more!

Great course! Online training was a perfect complement to a well-delivered, well-constructed, relevant taught day. Thank you.

I was impressed by the knowledge and skill of our instructor. Excellent scenarios and basic methods were taught well. The right level of humour and professionalism. Thanks!

I thought the balance of theory and practice was good. The instructor was polite, good humoured and very patient.

Dynamis training was a lot easier to understand than other training I have had previously. Although I do very few interventions at the moment, I feel I would be better equipped if any did occur.

It was good to have more background to the theory and legal side of things as well as focusing on methods of physical intervention — in past training this was not focused on as much and helped to reinforce good practice. The trainer also answered any questions we had about specific scenarios we may come across.

Trainers were amazing. Very knowledgeable and friendly, and quick to adapt to the needs of the students. As a one-day course, the content we were able to cover was very good and actually more than I had expected. The pace of the course was very good, and the online portion was also a helpful introduction to the course. The female trainer we had was phenomenal — really enjoyed learning from her.

Read this and previous years’ scores on our feedback page →