Conflict Resolution Listening Skills
Conflict Resolution Listening Skills Getting to the Heart of the Problem Conflict Resolution Listening Skills are the means by which we gather the information we need to de-escalate a distressed person, through understanding their needs and what is driving them. Hi, it’s Gerard O’Dea here and today we’re looking at communicating under pressure. It’s […]
Conflict Resolution Greetings and Initial Contacts
Conflict Resolution Greetings Starting the Interaction with Non-Escalation Conflict Resolution Greetings are how we achieve non-escalation by shaping the initial contact with the other person carefully and sensitively. Hi, it’s Gerard O’Dea here, and I’m continuing today with our series about communicating under pressure. Today we’re talking about the universal greeting, which is concept number […]
Conflict Resolution Mindset for Success
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Hospital Violence Reduction and SCARF Triggers
Hospital Violence Triggers Hospital Violence Triggers for Conflict or Crisis In a recent MORI opinion poll patients indicated that they want to feel a close presence of clinical staff and to receive better communication from staff. “Information is crucial – lack of information contributes to anxiety and discomfort of patients and carers who are […]
Care Home Safe Holding: Issues in Managing Distress in Dementia Care
Time and again caregiving staff in services for older people are explaining scenarios where they believe: 1) The resident’s care needs and previously reported challenging behaviour / violent incidents were not assessed properly prior to admission to the home. 2) The instructions from supervisors were not appropriate to the person’s needs. 3) Newly identified risks […]
Hospital Violence Reduction – Legislative Landscape
There is a trend in many countries to bring into play specific legislation which seeks to protect public services workers from crimes of violence and aggression committed against them. Often this legislation places higher sentencing tariffs for crimes of assault against emergency services workers. While undoubtedly a control measure which primarily seeks to deter […]
Hospital Violence Reduction – Organisational Commitment
Leadership Commitment to the Hospital Violence Reduction Project Sometimes in the hospitals we visit, nursing staff do not feel that they have the full support of the organisation in managing incidents of violence or aggression in their work, even though there is an active Hospital Violence Reduction Project in play. This situation is underlined by situations seen on a […]
Impact Factors in Hospital Violence Reduction
Impact Factors in Hospital Violence The following causal factors are based on the US Occupational Health and Safety Administration’s (OSHA) analysis of risk factors for violence in hospital services. Use of hospitals by police and criminal justice agencies for criminal holds and the care of acutely disturbed persons Acute and Chronic mental health patients The […]
Children’s Care Home Physical Interventions: Course Feedback
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