De-Escalation
This post is about conflict management | personal safety | dynamis training. When faced with an aggressive person presenting combative behaviour — shaking fists, pacing, posturing to intimidate — you need communication strategies that achieve two objectives at once: dissuade the subject from violence, and position yourself for safety. Broadcasting body language that enhances safety […]
Patient Care and Compassion in conflict resolution training
This post is about conflict management | personal safety | dynamis training. Patient care relies on the compassion of the staff who are drawn to the profession of caring — and on their level of support, mentoring, leadership, and the environment in which they interact with patients, visitors, and each other. Good NHS conflict resolution […]
Patient Satisfaction: Conflict Resolution training for the NHS teaches this largely unknown concept!
This post is about conflict management | personal safety | dynamis training. Patient Satisfaction: On our conflict resolution training, NHS staff are introduced to one key thing about what it takes to make a patient into a passionate advocate of that healthcare service: spontaneity. So whether the staff member is trying to calm a distressed […]
Great Conflict Resolution training in the NHS would include this key idea
This post is about conflict management | personal safety | dynamis training. Consistency is a hall-mark of world-class service in any domain where frontline staff and their public interact. So where can we look for consistency in interactions between healthcare staff and their clients, patients and service users? The Power of Pre-Practiced Verbalisations As an […]
How to be unbiased when approaching a patient
How to be unbiased when approaching a patient This post is about conflict management | personal safety | dynamis training. When considering how to really make changes in a hospital or healthcare service through a prevention and management of violence and aggression (PMVA) training programme, there should be a focus on the concept of “Showtime” […]
An essential component of an NHS De Escalation course
This post is about conflict management | personal safety | dynamis training. A great NHS De-Escalation training course should have a balance of content which focuses on non-escalation topics, de-escalation topics, along with physical alternatives — breakaway and restrictive interventions skills — appropriate to the staff needs. The importance of empathy, dignity and respect must […]
Conflict Management in Edinburgh -based Community Charity
Conflict Management in Edinburgh — A Fresh Approach This post is about conflict management | personal safety | dynamis training. We have been providing conflict management training in Edinburgh for a national provider of homelessness outreach and support services. Our work helps their staff manage the sometimes difficult, distressed, or dangerous behaviour they encounter when […]
Safe Holding Training – Manage Distress – Scotland
The Challenge of Distressed Behaviour in Care This post is about conflict management | personal safety | dynamis training. Gerard O’Dea, our Director of Training, was recently asked to provide an opinion on how care homes in Scotland can deal with the issues of distressed, difficult, or dangerous behaviours when caring for older people in […]
Conflict Resolution Persuasion
Conflict Resolution Persuasion How to Gain Voluntary Collaboration, Cooperation or Compliance Conflict Resolution Persuasion is a key skill for dealing with distressed or difficult clients in any public-facing role and is always part of a good process when de-escalating conflict. When conflict occurs, your goal is to generate voluntary compliance, cooperation, or collaboration. We call […]
Conflict Resolution Redirections
Conflict Resolution Redirections How to Avoid being Skewered by Verbal Abuse: Conflict Resolution Redirections are used when you are facing difficult behaviour or verbal abuse which might distract you from your communication task. Hi, it’s Gerard O’Dea here, and we’re going to talk today about communicating under pressure. We are on the strategy number six […]