Patient Care and Compassion in conflict resolution training
Patient Care has to be part of good conflict resolution Training Patient Care relies on the compassion of the staff who are drawn to the profession of caring and their level of support, mentoring, leadership and the environment in which they are interacting with patients, visitors and each other. Good NHS conflict resolution training will […]
Patient Satisfaction: Conflict Resolution training for the NHS teaches this largely unknown concept!
Patient Satisfaction: On our conflict resolution training NHS staff are introduced to one key thing about what it takes to make a patient into a passionate advocate of that healthcare service: spontaneity. So whether the staff member is trying to calm a distressed person in the I.C.U., or to simply initiate a positive interaction with […]
Great Conflict Resolution training in the NHS would include this key idea
Consistency is a hall-mark of world-class service in any domain where frontline staff and their public interact. So where can we look for consistency in interactions between healthcare staff and their clients, patients and service users? As an example of this I want to highlight a point made by Fred Lee in his […]
How to be unbiased when approaching a patient
How to be unbiased when approaching a patient When considering how to really make changes in a hospital or healthcare service through a prevention and management of violence and aggression (PMVA) training programme, there should be a focus on the concept of “Showtime” which is a way for how to be unbiased when approaching a […]
An essential component of an NHS De Escalation course
NHS De Escalation courses: Compassion must be a core message for A great NHS De Escalation training course should have a balance of content which focusses on non-escalation topics, de-escalation topics, along with physical alternatives (breakaway and restrictive interventions skills) appropriate to the staff needs. The importance of empathy, dignity and respect has to be a fundamental topic and […]
Conflict Management in Edinburgh -based Community Charity
We have been providing Conflict Management in Edinburgh for a national provider of homelessness outreach and support services to help their staff to manage the sometimes difficult, distressed or dangerous behaviour they encounter when working with their service users. The video below describes some of the conflict management strategies that we worked on with the […]
Safe Holding Training – Manage Distress – Scotland
Safe Holding Training to deal with Distressed Behaviour with Older People in Care Gerard O’Dea our Director of Training was recently asked to provide an opinion on how care homes in Scotland can deal with the issues of distressed, difficult or dangerous behaviours when caring for older people in their services, sometimes known as Safe […]
Conflict Resolution Persuasion
Conflict Resolution Persuasion How to Gain Voluntary Collaboration, Cooperation or Compliance Conflict Resolution Persuasion is a key skill for dealing with distressed or difficult clients in any public-facing role and is always part of a good process when de-escalating conflict. Hi, it’s Gerard O’Dea, and today we’re doing communicating under pressure, and we’re on concept number seven. […]
Conflict Resolution Redirections
Conflict Resolution Redirections How to Avoid being Skewered by Verbal Abuse: Conflict Resolution Redirections are used when you are facing difficult behaviour or verbal abuse which might distract you from your communication task. Hi, it’s Gerard O’Dea here, and we’re going to talk today about communicating under pressure. We are on the strategy number six […]
Healthcare Myth 2: If I Say Something It Will Make Things Worse
Silence always carries an uspoken message. When faced with disrespectful or threatening language, the silence of onlookers is loaded with meaning. Usually, their silence means they are afraid or unsure of what to do. Yet silence is usually how we answer anti-social and even threatening behavior in the public setting. INTERESTED IN BECOMING A VDI […]