Healthcare Myth 1: Killing them with Kindness
Here is Vistelar Consultant Joel Lashley talking about some myths in healthcare, and in particular the belief that we need to present kindness at all times or minimise our recognition of intimidating or disrespectful behaviour in our healthcare facilities. INTERESTED IN BECOMING A VDI INSTRUCTOR? You will have your chance at the first-ever VDI Instructor Certification […]
Coming Up: Verbal Defense and Influence Instructor Course
October 25th to 28th 2016 will see the first-ever VDI Instructor Course in the UK! The Complete Certified Instructor course will certify participants as Verbal Defense & Influence instructors. This program is designed for those who want to teach Verbal Defense & Influence within their organization, or for practitioners looking for an immersive learning environment […]
Hospital Violence Reduction – Conflict Management in the ED
The common complaint at Emergency Departments the world over is that there is overcrowding and long uncertain waiting periods. As we have seen, this is compounded by the high expectations of some patients that they will be seen immediately and given the highest priority. Much of the challenging behaviour presented by relatives and patients […]
Hospital Violence Reduction – Internal Security Officers
Staff in one hospital we worked in reported to us that they had variable success in securing assistance from Security Guards when incidents become critical. We ourselves experienced communication difficulties (mainly a language barrier) with Security Guards several times during our visit which may contribute to this apparent lack of cooperation or coordination. Certainly in other […]