Healthcare Myth 2: If I Say Something It Will Make Things Worse
Silence in the face of aggression reads as permission, the post argues, and speaking up with the right words can change an interaction. It points to Verbal Defense and Influence instructor training.
Healthcare Myth 1: Killing them with Kindness
A video of Vistelar consultant Joel Lashley discussing healthcare myths, particularly the belief that staff should show kindness at all times and play down intimidating behaviour, plus details of a VDI instructor certification.
Coming Up: Verbal Defense and Influence Instructor Course
Announcement of the first Verbal Defense and Influence instructor course in the UK, running 25 to 28 October 2016, with the skills the certification covers, from managing verbal abuse to de-escalating violence.
Hospital Violence Reduction – Conflict Management in the ED
Overcrowding and long waits drive much of the conflict in emergency departments. The post links challenging behaviour to needs for status, certainty, autonomy, relatedness and fairness, and offers five communication maxims as the response.
Hospital Violence Reduction – Internal Security Officers
Staff at one hospital reported variable success in getting help from security guards. The post sets out why outsourced guards, contractually barred from physical intervention, differ from nursing staff in six ways.