Report – Responding to Behaviours of Concern in Irish Schools
Behaviours of concern are no longer isolated incidents in Irish schools. For many educators, exposure to verbal and physical aggression, supporting children in acute distress, and responding to crisis situations has become a recurring — and often under-acknowledged — part of the job. That is the picture drawn by Responding to Behaviours of Concern and […]
NHS conflict resolution training: using the framework well, then building beyond it
NHS Conflict Resolution Training gives healthcare staff a shared starting point. A recognised framework helps organisations train consistently, evidence compliance, and give staff a baseline understanding of what to do when behaviour becomes difficult or unsafe. In a large healthcare system, staff need common language around conflict, de-escalation, personal safety, reporting, and support after incidents. […]
12 Practical Ways Teams can Reduce Conflict
Learn How Great Teams Reduce Conflict in their Services This post is about conflict management | personal safety | dynamis training. Conflict Management | Personal Safety | Dynamis Training: Your team may encounter frustrated, angry and distressed people. Effective training can help your people to deal with those encounters expertly and keep everyone safe […]
Utilities and Services – confidence that our people are doing the right thing during conflict management
Jason Campbell, senior security leader at NiSource, shares how conflict management training transformed confidence across his seven-state utility operation. From police officer to security leader “My name is Jason Campbell. I’m a senior security leader with NiSource, a utility company that spreads across the Eastern seaboard. My area of coverage is about seven states. I […]
Reducing Hospital Violence through Training
Jeff Mehring, retired regional director of Safety and Security at Wheaton Franciscan Healthcare, oversaw eight hospitals and multiple medical facilities across 35 years. Here he shares how conflict management training helped reduce hospital violence — shifting teams from reactive de-escalation to proactive non-escalation. From Reactive De-escalation to Proactive Non-escalation “I selected Vistelar conflict management training […]
Conflict Management Trainer Course – December 2019
We are delighted to announce that the Vistelar Conflict Management Train-the-Trainer programme is coming to the UK this December. This five-day course certifies individuals as instructors for Vistelar’s Conflict Management for Contact Professionals programme — authorising them to teach the full curriculum within their own organisation. What the Course Covers The training focuses on three […]
How to show people respect during conflict
In this video, Gary Klugiewicz — Director of Training at Vistelar — walks through one of the most practical tools in conflict management: the “Treat People Right” card, and explains why knowing how to show respect during conflict is not just good practice — it’s a professional defence. Of all the Vistelar training cards, Gary […]
Evidence based training approach: SCENA
Drawing on modern research into coaching and learning, you can get the very best results from your Conflict Management, Personal Safety, and Restraint training programmes — without changing the system of tactics you teach. Enhance the design and structure of your training so that your learners gain confidence through real competence — without needing more […]
How to end a conflict
In Vistelar training, we talk a lot about the six Cs of conflict management: Context, Contact, Conflict, Crisis, Combat, and Closure — the ending. The law of primacy and the law of recency tell us that people remember what happened first, which is why we spend so much time on the universal greeting, and what […]
Crisis Intervention in Policing
The Confidence Gap in Crisis Intervention Crisis Intervention in Policing remains an emotive and important topic. A 2018 Home Office Police Front Line Review found that “the desire for officers to receive better training in dealing with members of the public with mental health issues was repeatedly mentioned.” I spoke with veteran police trainer Gary […]