Report – Responding to Behaviours of Concern in Irish Schools
Behaviours of concern are no longer isolated incidents in Irish schools. For many educators, exposure to verbal and physical aggression, supporting children in acute distress, and responding to crisis situations has become a recurring — and often under-acknowledged — part of the job. Responding to Behaviours of Concern and Crises in Irish Schools – Learning […]
12 Practical Ways Teams can Reduce Conflict
Learn How Great Teams Reduce Conflict in their Services Your team may encounter frustrated, angry and distressed people. Effective training can help your people to deal with those encounters expertly and keep everyone safe in your organisation. Your team are doing their very best to meet the needs of those they encounter in your […]
Utilities and Services – confidence that our people are doing the right thing during conflict management
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Reducing Hospital Violence through Training
Reducing Hospital Violence – “we could be non-escalatory versus relying on de-escalation” “Hi, I’m Jeff Mehring, the retired regional director of Safety and Security. I worked with Wheaton Franciscan Healthcare for over 35 years in that capacity. Oversaw eight hospitals and a number of other medical facilities. I selected Vistelar conflict management training actually when […]
Conflict Management Trainer Course – December 2019
Conflict Management Trainer Course We are delighted to announce that Vistelar Conflict Management Train-the-Trainer will be coming to the UK in December this year! This five-day conflict management trainer course certifies individuals as instructors for Vistelar’s Conflict Management for Contact Professionals training programme, so they are authorised to teach this program within their organization. This conflict […]
How to show people respect during conflict
How to show people respect during conflict Gary Klugiewicz here, Director of Training at Vistelar. Of all of the four Vistelar cards, my favorite one is the green card. It’s their treat people right card, because you use it for so many things. And one of the big things you do is when someone asks […]
Evidence based training approach: SCENA
Leveraging modern research into coaching and learning you can make the changes needed to get the very best results from training delivery in your Conflict, Personal Safety and Restraint programmes. Rigorous approaches by trainer/advisors in violence management are increasingly required, and this methodology can supercharge your courses, without changing the system of tactics you teach. Enhance the design and structure of your […]
How to end a conflict
How to end a conflict?Closure as an essential component of ending a Conflict In Vistelar training we talk a lot about the six Cs of conflict management. The six Cs stand for first of all context, what we know about the situation when we get there. Contact, our initial contact. Sometimes it moves from there […]
Crisis Intervention in Policing
“The desire for officers to receive better training in dealing with members of the public with mental health issues was repeatedly mentioned” – from the 2018 published Home Office Police Front Line Review. Crisis Intervention in Policing remains an emotive and important topic. I spoke with veteran police trainer Gary Klugiewicz some time ago about how we […]
De-Escalation
De Escalation Skills – Broadcasting Body Language which enhances safety When faced with an aggressive person who is presenting combative behaviour (such as any of those behaviours we looked at above) – shaking their fists, pacing and posturing to intimidate – then it is very important that you employ communication strategies which achieve two key […]