Aggression Management for Healthcare in UAE

This post is about conflict management | personal safety | dynamis training. Our Director of Training is just finishing a visit to the UAE, where Dynamis continues to grow our Conflict, Aggression and Violence Management training practice for healthcare clients in Dubai, Abu Dhabi, and further afield — including Al Ain. We aim to expand this offering throughout the GCC in time.

Building on experience gained since our first visit in 2008, Dynamis now provides specifically-researched and developed training for UAE teams. The courses take either a healthcare-focused PMVA (Prevention and Management of Violence and Aggression) theme, or a Positive Handling focus for school, education, and special-needs contexts.

Special projects with unique requirements are subject to our customisation process during Training Needs Analysis.

Healthcare Training Across the Emirates

Within healthcare, Dynamis has provided tailored training in conflict de-escalation, management of aggression, and breakaway and restraint techniques for the Emergency Departments of hospitals in Dubai Healthcare Authority (DHA) and Abu Dhabi Healthcare Authority (HAAD).

Upcoming projects have been commissioned by the Ministry of Health directly for federal-level facilities — a reflection of the growing recognition that well-trained staff are safer, more confident, and better equipped to manage challenging situations.

Education and Special Needs Support

Within education, Dynamis has provided direct support to frontline staff in over 15 schools across the Emirates. Our focus is on helping staff deal with difficult, distressed, or dangerous behaviour from pupils with special needs, learning disabilities, or emotional difficulties.

Built for UAE Legal Requirements

Dynamis is in a unique position to offer certified, accredited training in workplace violence prevention and management which has been specifically developed to incorporate UAE federal legal principles — both for occupational safety and health codes, and for the legal principles underlined in Islamic Law governing the use of force by employees, whether in a private capacity or public office.

Our programmes are specifically developed to incorporate UAE federal legal principles and the principles underlined in Islamic Law for the use of force.

We have also developed similar programmes to incorporate the legal requirements and principles involved in the Qatar legal context for managing workplace violence, conflict, and interventions. See our Qatar and GCC programme details here.

Training Approach: Online Foundation + In-Person Mastery

All programmes are structured to maximise in-person learning time by leveraging online training, developed in-house by Dynamis to meet the specific learning outcomes required. Our customised system for online learning provides an auditable foundation of knowledge, enabling clients to baseline understanding across their entire staff teams before in-person sessions begin.

Conflict Management | Personal Safety | Dynamis Training: What UAE Teams Are Learning

The teams in the UAE have been working on the following learning outcomes:

• Using a map to visualise conflict and violence incident progressions
• Identifying core influencers for human behaviour — triggers and cues
• Core values and professional presence for non-escalation and de-escalation
• Body language, tone, gesture, and barriers in crisis communications
• De-escalation principles and practice using service-specific scenarios
• Instinctive protection and natural strengths of the body
• Last-resort control phase interventions
• Safe, considered approaches to restraint and holding
• The practice and processes in effective teamwork
• Post-incident review and recording

The staff — including nurses, doctors, clinical staff, administration, and support staff — have been enjoying the training at various levels and providing excellent feedback, which we hope to share in the future.

This guide on conflict management | personal safety | dynamis training is part of our ongoing work with schools and academies.