Trainer was excellent and professional and made the course enjoyable — was presented very well for all staff. Extremely likely to recommend to any colleagues looking for this training.
Home Manager (RMN), Silverdale Nursing Home, October 2018
Our team delivered contextualised, scenario-based training for this nursing home, where staff look after vulnerable older people who sometimes present with surprising, unpredictable, or violent behaviour. The programme was designed around the real situations their team faces daily.
Training Built for the Setting
Rather than a generic off-the-shelf course, our specialist trainer used a blended format — combining online learning with in-person instruction — covering both Safe Caring and Safe Holding. This dual approach ensures staff are confident in prevention and know how to respond when situations escalate.
Two Complementary Courses
Safe Caring focuses on staff approach, communication, and personal safety habits. It’s about getting the everyday interactions right — building rapport, reading early warning signs, and staying safe while providing compassionate care.
Safe Holding goes further, covering restraint and immobilisation skills for those rare but critical moments when physical intervention becomes necessary. Every technique is taught through a least-restrictive, dignity-preserving lens.
✅ What staff learned: Through our online learning portal, attendees covered “Understanding Duty of Care,” the legal framework around restraint and holding, and practical decision-making under pressure. The home manager described the approach as exactly what her team needed.