Safe Caring and Personal Safety

Caring Approaches for Working Safely with Unpredictable clients.

  • Anticipate Needs and Alarm Triggers
  • Work Safely in Close Proximity
  • Protection from Unpredictable Behaviour
  • Routine Care + Personal Safety Habits
  • Low-Level Disengagement Tactics

Book a free Training Needs call now,

to get the right Safe Caring and Personal Safety 

training for your team.

Our clients

Hospitals and Healthcare

Care Homes and Services 

Local  Authority Social Care

Working with Vulnerable People who display unpredictable behaviours.

Understanding and Preventing Distressed Behaviours of Vulnerable People in Care:

  • Non-Escalation: how to initiate contact with an older person in care
  • Bathing without the Battle: for older people who resist personal hygiene tasks
  • Redirection and Deflectors: to deal with verbal abuse and aggression
  • Safe Physical Approaches: which reduce the risk of sudden, unanticipated incidents
  • Non-physical options: when a distressed older person becomes agitated
  • Special Needs Strategies: for communicating when communication is difficult

Our Safe Caring and Safe Holding courses provide your staff with habits and procedures which help them to work in close proximity with older people who can present with unpredictable or distressed behaviours.

Course Content

Understanding and Preventing Distressed Behaviours of Older People in Care:

  • Non-Escalation: how to initiate contact with an older person in care
  • Bathing without the Battle: for older people who resist personal hygiene tasks
  • Redirection and Deflectors: to deal with verbal abuse and aggression
  • Safe Physical Approaches: which reduce the risk of sudden, unanticipated incidents
  • Non-physical options: when a distressed older person becomes agitated
  • Special Needs Strategies: for communicating when communication is difficult 

Safe Approaches for Dealing with Distressed Behaviours:

  • The 10-5-2 rule for how to begin any interaction
  • Gestures and Barrier Signals and how to use them for safety
  • Broadcasting the appropriate body-language signals
  • The principles of the Five Safe Positions for interaction in close proximity
  • Maintaining a professional, comfortable physical attitude under pressure

What to expect

This course begins with a careful explanation of the triggers, antecedents and precursors of stress-related behaviours in care. 

Our focus here is to encourage staff to re-envisage how their actions and beliefs and values may be increasing the levels of stress which their elderly clients experience.

We teach your staff about the templates derived from “Verbal Defense and Influence” – a programme whose purpose is to “treat people with dignity by showing them respect”, even in difficult times. In the afternoon of this course, we explore with staff the different ways in which they might approach a client in distress; how they might interact with them in a way which encourages calm and comfort and security.

Where clients sometimes exhibit sudden, unexpected or unforeseen behaviours which might harm, we also enable staff with some insights into how they can work in close proximity with their clients in a way which also keeps them safe.

We explore body language and proxemics which promote dignity, safety and security for both carers and clients. 

This is a hugely popular course among staff and management, and anecdotal evidence suggests that it improves the lives of clients in the services we have delivered it.

Learning Outcomes

Your staff will meet these Safe Caring Learning Outcomes-

  • Be Alert & Decisive / Respond, Don’t React – How to maintain awareness and improve safety
  • Showtime Mindset – How to develop and maintain your professional emotional equilibrium in difficult situations
  • Universal Greeting – How to make the best initial contact, fostering non-escalation that will reduce the need for de-escalation.
  • Beyond Active Listening – How to see through eyes of the other person in order to find out how to best manage them
  • Redirection – How to manage questions, anger, and abusive language and keep our goals and values in mind
  • When Words Alone Fail – When and how to take appropriate action when words alone fail
  • Review & Report – How to debrief incidents to improve future performance and explain your response
  • “Bathing without the Battle” person-directed bathing ideas to better match our residents’ preferences.
  • Understanding life with dementia / Life with Autism / Life with Mental Illness and the stress-related behaviours which arise when living in care.

Some Stories of Caution...

The risks to staff who work in care homes for older people, whose residents sometimes have difficulty in controlling their behaviour and can become assaultive towards staff, have been highlighted in the news on numerous occasions.

Two cases in particular come to light, won by employees who sued for damages because of injuries sustained in their work caring for these vulnerable people in sometimes dangerous circumstances.

1) Concerns ignored about violent resident and safe caring
A grandmother who was forced to quit her career as a care worker after an attack by an aggressive patient, has been awarded a £12,500 out of court payout.

The UNISON member, identified as Mrs Hunt, was held in a headlock and punched by an elderly patient, Jack Tooby, in September 2005. The care home knew Mr Tooby had a history of violence, particularly towards women. 

Concerns had also been raised by staff, but bosses refused to transfer him to a secure home or hospital. Mrs Hunt had worked at Swan House care home, in Winslow, Buckinghamshire since 2002, but had never been given any training in dealing with aggressive patients. 

The 56-year-old had been alone in the home’s dementia unit, helping a patient go to the toilet, when Mr Tooby attacked her. She managed to reach the emergency alarm to call a colleague, but still suffered a trapped nerve and serious neck and shoulder problems.


2) Trauma prevents return to work after failure in Safe Caring
A care assistant has had to take medical retirement after being attacked by a resident at an old people’s home in Middlesbrough. The UNISON member, who was employed by Redcar and Cleveland Borough Council, has now received over £57,000 compensation after an eight year legal battle.

Her job was looking after elderly male residents with difficult backgrounds, including alcoholism and sexual offences. The worker, whose name has not been released, was hit and kicked repeatedly by the man as she tried to attend to him in his room.

She was unable to reach an alarm but eventually escaped into the dining room, during which time the attack continued. She suffered bruising and swelling to her legs and shoulder. But the care worker was so traumatised by the attack in 2002, she was unable to return to work and eventually accepted medical retirement.

Your team learn in a scenario-driven 'mesh'

Because of our unique training methodology which progresses understanding, decision-making and skills together and in-context, your team will learn restraint skills and understanding which will more-easily transfer to your workplace and make it safer for everyone.

Communication Skills

Your teams will model and practice appropriate verbal skills for preventing and de-escalating conflict.

Legal Rules for Restrictive Practice

Your team will reflect on the legal basis for their actions, assisting in effective reporting.

Behaviour Awareness

Your team will develop their awareness of behaviour cues and the ways in which situations can trigger distress, anger or emotional disturbance.

Teamwork during incidents

Your team will have to work together to solve problems, learning along the way how to think and to communicate as a team.


Your team will be challenged to develop personal safety habits and perform robust, appropriate self-protection tactics in many different scenarios.

Restraint Reduction Principles

Your team will be challenged to embody restraint-reduction principles in each scenario they work through.

Risk Awareness

Every restraint carries risk, so your team must learn how to navigate options and reduce the risk of adverse outcomes through serious injury or death.

Holding Skills

Your team will develop flexible skills to perform safe holding, control or restraint appropriately to the level of risk and the vulnerability of the person they engage with.

Grab a coffee and speak to our training advisor.

With over 15 years of experience working with clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.

How to...

Organise Restraint Training Painlessly

Our Process


Book your free training needs assessment.

Every organisation is unique and so you need a unique training course. Our free training needs assessment is a 30-minute process where we identify the risks your staff face and the training solutions you need.


We formulate a Bespoke Training Course.

Having understood the needs of your organisation we will create a bespoke training course tailored to your conflict flashpoints, issues and incident profile.


Your Staff experience relevant and beneficial training.

We will conduct your bespoke training course. 


Satisfaction and Course Follow-up

Following the training session, we will conduct questionnaires with all attendees to give tangible before and after data.

The power of evidence-based training

High Staff Engagement

Because of the immediate relevance your staff see in our course design and delivery, they are engaged, motivated and energised during and after the training.

Better Transfer to the Workplace

Because sessions are all driven by your own scenarios, issues and challenges with the people you meet in your work, it has immediate relevance and transfers directly to your day-to-day workplace.

 "Time Well Spent"

Your teams get many, many opportunities to learn and practice their new skills during 'countless reps' of the target skills, actively learning in every session. There are no boring powerpoints!

Measurable Change Happens

With highly targeted new skills, your teams can make measurable changes to their interactions and truly realise your organisation's safety ethos, focussing on dignity and respect, safety and wellbeing.

Gerard O'Dea  //  Director of Training at Dynamis

Hi and thanks for visiting our webpage today.

In over 15 years of working with frontline staff who face difficult, distressed and dangerous behaviour, I have seen time and again how prepared staff can perform well and respond to challenging circumstances.

From teachers to nurses, teaching and care assistants to security officers in our hospitals and social workers in the community, if you deal with people every day, managing conflict becomes a necessity.

I became involved in this work because I saw the power of training and preparation in helping people to stay safe at work and to be more successful in working with their colleagues to create better outcomes.

I and my team of professional trainers now teach in over 200 training engagements every year around the UK and internationally for a wide variety of public-facing organisations just like yours.

We have sought out the best conflict management training content and the best learning methods  in the world and bring them together for you and your team.

Gerard O'Dea

Join Over 3,000 Happy Customers


All staff should have the opportunity to do it...

"I hate all aspects of Role Play and hardly slept the night before, worrying about it. Gerard put me at ease and all training was tastefully done. Gerard performed in a friendly professional manner. I found the course informative and hopefully will be able to put some of the techniques into practice. I would certainly recommend it, and think all staff should have the opportunity to do it. I have also ordered the book on Bathing without Battle, which hopefully will take the stress out of these tasks and make it more enjoyable for our residents. My thanks to Gerard for making it an enjoyable and most informative day"

Jan Orford  //  Senior Carer, Waterloo Care Home

Easy to remember...

Exceptional trainer, he explained the subject and situations where you can fully understand. It made me quite interested about the course and never a dull moment. The techniques thought to us are easy to remember and hopefully we’ll be able to execute them well if in case there is a need for it.

Stephen B.  // Ambulance Care Assistant

What our customers are saying:

Brought in real life situations...

"I was very nervous about this training but it was a great environment and he made us feel at ease and was encouraging. I liked how he brought in real life situations to make the training more relatable.”

Natalie C.  //  Dementia Care Senior Support

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Easy to understand...

"Very interesting and easy to understand, it was also relaxed which made it very comfortable"

Senior Carer  //  Sentinel Care

Frequently Asked Questions

Where is the training carried out?

What is the investment in training?

How quickly can I book training to happen?

How many people can attend a training course?

Is Dynamis training Accredited?

Is the training suitable for my staff and my context?

When: 1 to 5 Days based on your identified needs and scheduled for your convenience

Who:  Groups of up to 12 care staff are led by each Dynamis trainer (larger groups by request).  Nurses and Care Workers, clinical staff, key workers and therapists can all benefit from courses which are tailored for your specific environment.

Our small but highly focussed team of trainers are highly experienced and professionally qualified verbal and physical intervention specialists.  They hold Level 3 Qualifications in physical intervention, conflict management and breakaway/self-protection and regularly attend CPD events which ensures the quality of their delivery.   Dynamis is an ICM Accredited Quality Award centre, assuring clients of our robust processes for the design, development, delivery and support of our training programmes.

Where:  Training is held at your venue

How:  Our trainers deliver this course using a mix of lecture/presentation, Q&A, physical practice and scenario rehearsal.

Why:  Matched to your needs      Led by Professional Trainers      Legally Audited      Fully Risk-Assessed      Values Dignity and Respect     Safeguards Client rights      Offers Staff Practical Options      Compliant with Government Regulations      Value for Your Investment


100% Satisfaction Guarantee

You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.

Gerard O'Dea

Our Partners and Accreditation

ICM Logo

Member of The Institute of

Conflict Management

Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.

Healthcare Myth 2: If I Say Something It Will Make Things Worse 2

European partner for Vistelar

Dynamis is the premier European Partner for Vistelar, a global consulting organisation covering training across the entire spectrum of human conflict.

Personal Safety Trainer 35

Regional representative for 9 Attitudes behavioural tactics

Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.

November 6, 2020

Customised Trainer Development for YOUR service could create meaningful change like this. The inspectors confirmed: “a significant reduction in physical intervention. They loved the service-user-specific training needs. They loved the new training package and had very positive feedback from the staff who report they now feel more confident and competent in their practice” We were (read more)

September 12, 2020

Dynamis Training offers a physical intervention programme for Healthcare Security Officers (HCSO) which provides: -a fundamental legal underpinning knowledge of the principles for effective decision-making -appropriate physical skills which are adaptable across the spectrum of subject categories which an officer can encounter -sufficient scenario-based practice and immersion which effectively builds the required skills for this (read more)

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