Conflict training for GP surgeries and pharmacies: supporting the people at the counter
GP surgery conflict training is one of the under-taught areas of primary care. The work at the front desk has changed. The patient population has changed. The abuse has changed. The training budget has not. The result is a workforce that knows the policy exists but is unsure of the legal position, the de-escalation options, […]
NHS conflict resolution training: using the framework well, then building beyond it
NHS Conflict Resolution Training gives healthcare staff a shared starting point. A recognised framework helps organisations train consistently, evidence compliance, and give staff a baseline understanding of what to do when behaviour becomes difficult or unsafe. In a large healthcare system, staff need common language around conflict, de-escalation, personal safety, reporting, and support after incidents. […]
Conflict in a Childrens Hospital
This post is about conflict management, personal safety, and Dynamis training. Gerard O’Dea talks to Vanessa about a recent train-the-trainer programme for a children’s hospital — and what it really takes to manage conflict in that setting. Preparing for the programme Vanessa: What was the training course and how did you prepare for it? Gerard: […]
Resolve Conflict: Beginnings and Endings in NHS Conflict Resolution
This post is about conflict management, personal safety, and Dynamis training. In looking at how to resolve conflict scenarios for the emergency department and the needs of the acute hospital staff teams, we made sure that staff were really successful in establishing initial contact with the people, by carefully being alert and decisive — noticing […]
Healthcare Communication and Language Types in Conflict Resolution
This post is about conflict management, personal safety, and Dynamis training. As vehicles for our training content in Healthcare Communication for one Emergency Department team, I developed a set of common target scenarios from the information I gathered in talking with the management, the learning development team, and the staff themselves. We worked through these […]
12 Practical Ways Teams can Reduce Conflict
Learn How Great Teams Reduce Conflict in their Services This post is about conflict management | personal safety | dynamis training. Conflict Management | Personal Safety | Dynamis Training: Your team may encounter frustrated, angry and distressed people. Effective training can help your people to deal with those encounters expertly and keep everyone safe […]
Conflict Management Train-The-Trainer Masterclass from Dynamis powered by Vistelar
A five-day intensive train-the-trainer programme that certifies you to deliver Vistelar’s conflict management curriculum within your organisation. What the course covers This course covers important aspects of conflict management: non-escalation (conflict prevention), de-escalation and crisis intervention tactics — but not physical alternative tactics (control, stabilization, non-lethal/lethal weapons). The training is focused on how to identify, […]
Utilities and Services – confidence that our people are doing the right thing during conflict management
Jason Campbell, senior security leader at NiSource, shares how conflict management training transformed confidence across his seven-state utility operation. From police officer to security leader “My name is Jason Campbell. I’m a senior security leader with NiSource, a utility company that spreads across the Eastern seaboard. My area of coverage is about seven states. I […]
Reducing Hospital Violence through Training
Jeff Mehring, retired regional director of Safety and Security at Wheaton Franciscan Healthcare, oversaw eight hospitals and multiple medical facilities across 35 years. Here he shares how conflict management training helped reduce hospital violence — shifting teams from reactive de-escalation to proactive non-escalation. From Reactive De-escalation to Proactive Non-escalation “I selected Vistelar conflict management training […]
Conflict Training to reduce complaints
Chief Tom Poellot of the Cudahy Police Department in Wisconsin shares how conflict management training transformed outcomes for his officers, dispatch staff, and community — reducing complaints, improving satisfaction, and strengthening emotional safety. How Conflict Management Training Reduced Complaints and Improved Officer Safety “Hi, my name is Tom Poellot. I’m the Chief of Police in […]