Emergency Department Conflict Resolution
Emergency Department Conflict Resolution is one of our most treasured and favourite courses to teach! Let’s discuss some key issues about how patients come into conflict and how caregivers, nurses and doctors can prevent or manage conflict in the A&E or ED setting. What is the Chain of Encounters in the ED? One of the […]
Restraint Reduction Outcomes
Restraint Reduction OutcomesThe new trainer team for this service began rolling out their own programme (a four-day, full-spectrum course for their LD/MH setting) to their staff in October. By December, they had seen dramatic restraint reduction outcomes in key indicators such as time-in-restraint, floor-based-restraints and number-of-restraints for their high-frequency service users. “The amount of […]
Breakaway training in care
Breakaway training in care – an example of positive outcomes At one point early in the training programme it becomes important to look at physical self-protection training, especially if the service data shows that some service users, when distressed, target staff with violence by grabbing, hitting or throwing objects at them. In the past, the […]
social contract in restraint reduction
The Social Contract in Restraint Reduction What happens when people can’t predict with any certainty how an organisation will respond to their transgression of an agreement? If a social contract is broken, and the consequences could slide on a scale from ‘nothing’ to ‘serious’ – how many people would take the chance to break the contract? […]
Training needs analysis for restraint reduction
This is an excerpt from our 18-page Case-Study about how we achieved significant Restraint Reduction outcomes with this training programme. To read the case study and learn about the project, please visit our Restraint Reduction page. continued… In line with our accredited quality assurance process with the Institute for Conflict Management, and with the cooperation of […]
Restraint Reduction Trainer Development
This is an excerpt from our 18-page Case-Study about how we achieved significant Restraint Reduction outcomes with a Restraint Reduction Trainer Development. To read the case study and learn about the project, please visit our Restraint Reduction page. continued… The results of our recent Restraint Reduction Trainer Developmentproject with a small team of new trainers in […]
Spitting attacks: advice about your response
Spitting attacks are gut-wrenching for most people, but would you lose your professional composure? From what I know of talking with learners on our Conflict Resolution courses for years, I am quite sure that many people would rather be punched in the head than spat in the face. During the COVID crisis, we added being […]
A Tour of our Online Training system for Conflict Management and Physical Interventions
A TOUR OF OUR ONLINE TRAINING FOR RESOURCE-CONSCIOUS ORGANISATIONS KNOWLEDGE COMPONENTS DELIVERED BY ONLINE LEARNING… Twilight sessions can reduce the need to allocate large amounts of time and budget to Conflict De-Escalation and Physical Intervention training. Our unique online learning option allows you to have your staff complete our Online Conflict De-Escalation and Physical Intervention […]
Protection from coughing and spitting assaults
Coughing and Spitting AssaultsHow to Protect Yourself From Intentional Coughing and Spitting As a company deeply involved in personal safety training, we watch carefully when new trends emerge in personal safety risk. Since early March 2020 it has become increasingly common to see stories in the news about encounters with people who intentionally use coughing […]
Building Resilience in Staff who Care for Others
A conversation about Personal Resilience with Alex Hunter How can a resilience training intervention cut dropout rates among newly-qualified midwives cut the dropout rate over their first year in clinical practice from over 60% down to just 2%? In this conversation, Alex Hunter describes the steps and process he uses in his Personal Resilience course. […]