Conflict Resolution across Cultures
This post is about conflict management | personal safety | dynamis training. Conflict Resolution across Cultures can be tricky! In our experiences deliveringconflict management courses in the UAE, Qatar and other GCC countries, we address issues of Conflict Resolution across Cultures. For example, the Arab communication style is known for containing exaggeration (through a fear […]
Empathy in Conflict Resolution : The Paradox for NHS Teams
This post is about conflict management | personal safety | dynamis training. Empathy in Conflict Resolution is so important that we really wanted healthcare teams to have an opportunity to explore their relationship with empathic listening and communication. One of the issues we know about in the emergency department is that in order to operate […]
Compassionate Connection: a key ingredient for NHS Conflict Resolution
This post is about conflict management | personal safety | dynamis training. How can we create the Compassionate Connection if we can not shake of the stresses of what has come before, as we walk towards what is to come next? Research note: We can improve systems, improve the registration process, better explain tests and […]
Emergency Department Conflict Resolution
This post is about conflict management | personal safety | dynamis training. Emergency Department Conflict Resolution is one of our most treasured and favourite courses to teach! Let’s discuss some key issues about how patients come into conflict and how caregivers, nurses and doctors can prevent or manage conflict in the A&E or ED setting. […]
Restraint Reduction Outcomes
Restraint Reduction OutcomesThe new trainer team for this service began rolling out their own programme (a four-day, full-spectrum course for their LD/MH setting) to their staff in October. This post is about conflict management | personal safety | dynamis training. By December, they had seen dramatic restraint reduction outcomes in key indicators such as […]
Breakaway training in care
Breakaway training in care – an example of positive outcomes Conflict Management | Personal Safety | Dynamis Training: At one point early in the training programme it becomes important to look at physical self-protection training, especially if the service data shows that some service users, when distressed, target staff with violence by grabbing, hitting or […]
social contract in restraint reduction
The Social Contract in Restraint Reduction This post is about conflict management | personal safety | dynamis training. What happens when people can’t predict with any certainty how an organisation will respond to their transgression of an agreement? If a social contract is broken, and the consequences could slide on a scale from ‘nothing’ to ‘serious’ […]
Training needs analysis for restraint reduction
This post is about conflict management | personal safety | dynamis training. This is an excerpt from our 18-page Case-Study about how we achieved significant Restraint Reduction outcomes with this training programme. To read the case study and learn about the project, please visit our Restraint Reduction page. continued… In line with our accredited quality assurance […]
Restraint Reduction Trainer Development
This post is about conflict management | personal safety | dynamis training. This is an excerpt from our 18-page Case-Study about how we achieved significant Restraint Reduction outcomes with a Restraint Reduction Trainer Development. To read the case study and learn about the project, please visit our Restraint Reduction page. continued… The results of our recent […]
Spitting attacks: advice about your response
This post is about conflict management | personal safety | dynamis training. Spitting attacks are gut-wrenching for most people, but would you lose your professional composure? From what I know of talking with learners on our Conflict Resolution courses for years, I am quite sure that many people would rather be punched in the head […]