How to NOT end up on Panorama; decision making as culture.
This post is about conflict management, personal safety, and Dynamis training. It asks a hard question: how do organisations avoid the kind of culture that ends up featured on Panorama or Dispatches? Over time, decision-making becomes culture If more team-members spoke up, more effectively and more often, how many disasters, scandals and failures could be […]
Conflict in a Childrens Hospital
This post is about conflict management, personal safety, and Dynamis training. Gerard O’Dea talks to Vanessa about a recent train-the-trainer programme for a children’s hospital — and what it really takes to manage conflict in that setting. Preparing for the programme Vanessa: What was the training course and how did you prepare for it? Gerard: […]
Resolve Conflict: Beginnings and Endings in NHS Conflict Resolution
This post is about conflict management, personal safety, and Dynamis training. In looking at how to resolve conflict scenarios for the emergency department and the needs of the acute hospital staff teams, we made sure that staff were really successful in establishing initial contact with the people, by carefully being alert and decisive — noticing […]
Conflict Resolution across Cultures
This post is about conflict management, personal safety, and Dynamis training. Conflict Resolution across Cultures can be tricky. In our experience delivering conflict management courses in the UAE, Qatar and other GCC countries, we address issues of Conflict Resolution across Cultures. For example, the Arab communication style is known for containing exaggeration (through a fear […]
Healthcare Communication and Language Types in Conflict Resolution
This post is about conflict management, personal safety, and Dynamis training. As vehicles for our training content in Healthcare Communication for one Emergency Department team, I developed a set of common target scenarios from the information I gathered in talking with the management, the learning development team, and the staff themselves. We worked through these […]
Empathy in Conflict Resolution : The Paradox for NHS Teams
This post is about conflict management, personal safety, and Dynamis training. Empathy in Conflict Resolution is so important that we wanted healthcare teams to have an opportunity to explore their relationship with empathic listening and communication. One of the issues we know about in the emergency department is that, in order to operate functionally and […]
Compassionate Connection: a key ingredient for NHS Conflict Resolution
This post is about conflict management, personal safety, and Dynamis training. How can we create the Compassionate Connection if we cannot shake off the stresses of what has come before, as we walk towards what is to come next? 📊 Research note: We can improve systems, improve the registration process, better explain tests and procedures, […]
Emergency Department Conflict Resolution
This post is about conflict management, personal safety, and Dynamis training. Emergency Department Conflict Resolution is one of our most treasured and favourite courses to teach. Let’s discuss some key issues about how patients come into conflict, and how caregivers, nurses and doctors can prevent or manage conflict in the A&E or ED setting. The […]
Restraint Reduction Outcomes
Restraint Reduction OutcomesThe new trainer team for this service began rolling out their own programme (a four-day, full-spectrum course for their LD/MH setting) to their staff in October. This post is about conflict management | personal safety | dynamis training. By December, they had seen dramatic restraint reduction outcomes in key indicators such as […]
Breakaway training in care
Breakaway training in care – an example of positive outcomes Conflict Management | Personal Safety | Dynamis Training: At one point early in the training programme it becomes important to look at physical self-protection training, especially if the service data shows that some service users, when distressed, target staff with violence by grabbing, hitting or […]