Gerard O'Dea // Director of Training at Dynamis
Hi and thanks for visiting our webpage today.
I carried out my first conflict audit of an emergency department in 2008, observing for several days the pressures and strains everyone in the E.D. suffers as they navigate critical healthcare moments.
Hospital staff have come to learn that violence is 'just part of the job' however I have seen the benefits of carefully planned programmes which challenge this assumption.
Hospitals can become calmer, warmer and safer places to be when the entire team has the skills to gently enforce an agreed-upon Social Contract which understands something we call 'Gateway Behaviours'.
I and my team of professional trainers have helped hospitals and their clinical or security teams around the UK and internationally to establish and maintain safer environments using these ideas.
We have sought out the best conflict management training content and the best learning methods in the world and bring them together for you and your team.