for Conflict-Ready Healthcare

Create a safe and secure environment at your hospital.

At Dynamis we provide evidence-based and scenario-driven conflict management training through the whole spectrum of conflict, which enables staff with the skills and knowledge they need to professionally respond to any level of interaction.

Book a free Training Needs call now,

to get the right conflict management 

training for your team.

Our healthcare clients...

Hospitals and Healthcare

A social contract which protects everyone.

As a leader at your hospital, you want staff to have confidence that they are doing the right things, which create a space at your hospital where violence is not compatible with how people are welcomed to the hospital and treated while they are there.

Teams all over your hospital can benefit from increased skills in conflict:

  • Reception and Administrative Staff
  • Mental Health teams
  • I.C.U. teams
  • Detox Unit teams
  • Dementia / Elderly Care teams
  • SEMH and CAMHS teams
  • Security teams and Management
  • Hospital Management (HR)
  • Hospital Executive (Patient Safety)
  • By understanding the key conflict flashpoints which hospitals everywhere face, and helping you to discover the flashpoints which may be unique or acute in your service right now, our team of advisors and trainers can offer training interventions and policy-building which gives you greater control and visibility of the problems.  

    Our aim is that your hospital establishes and protects a social contract – a culture of appropriately dealing with conflict, violence and aggression – which uplifts your staff and allows your organisation's values to shine through in every interaction.

    Conflict Management

    Improving Safety through Verbal  Skills

    Ensure that everyone is treated with Dignity and Shown Respect

    Foster non-escalation by establishing a social contract

    Encourage collaboration through persuasion and influence.

    Endeavour to have Empathy and Listening in your interactions

    Healthcare Security Officer

    Improving safety by having effective response teams

    Arriving into situations with keen problem-solving abilities.

    Using empathy and listening as their primary tactics

    Being persuasive if they can and only using force if they must

    Able to scale their use of force up or down as needed.

    Personal Safety and Breakaway

    Improving Safety through Personal Approaches to Risk

    Situational Awareness and Proxemics

    Understanding the principles of Reasonable Force

    The Duty of Reasonable Care

    Risk Awareness in Violent Confrontations

    Reflexive Movement for Breakaway and Disengagement

    Physical Interventions

    Improving Safety by leveraging Team Approaches

    Teamwork and Communication

    Safe Approach and Verbal Persuasion

    Protective Physical Interventions as a last resort.

    Clinical Procedures for Restraint where necessary

    Awareness of the range of Risks from Restraint

    Our Process


    Book your free training needs assessment.

    Every organisation is unique and so you need a unique training course. Our free training needs assessment is a 30-minute process where we identify the risks your staff face and the training solutions you need.


    We formulate a Bespoke Training Course.

    Having understood the needs of your organisation we will create a bespoke training course tailored to your conflict flashpoints, issues and incident profile.


    Your Staff experience relevant and beneficial training.

    We will conduct your bespoke training course. 


    Satisfaction and Course Follow-up

    Following the training session, we will conduct questionnaires with all attendees to give tangible before and after data.

    Make your hospital a safer working environment.

    Our wide range of courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression.  Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.

    Book a tailored training course from Dynamis Training and your team will:

    • Be aware of conflict triggers - both their own and others
    • Use approaches which prevent situations from escalating
    • Redirect negative behaviour without taking it personally
    • Be persuasive using influence to win people around
    • Listen and Empathise in order to resolve flashpoints
    • Create and maintain a social contract in every interaction

    The power of evidence-based training

    High Staff Engagement

    Because of the immediate relevance your staff see in our course design and delivery, they are engaged, motivated and energised during and after the training.

    Better Transfer to the Workplace

    Because sessions are all driven by your own scenarios, issues and challenges with the people you meet in your work, it has immediate relevance and transfers directly to your day-to-day workplace.

     "Time Well Spent"

    Your teams get many, many opportunities to learn and practice their new skills during 'countless reps' of the target skills, actively learning in every session. There are no boring powerpoints!

    Measurable Change Happens

    With highly targeted new skills, your teams can make measurable changes to their interactions and truly realise your organisation's safety ethos, focussing on dignity and respect, safety and wellbeing.

    Gerard O'Dea  //  Director of Training at Dynamis

    Hi and thanks for visiting our webpage today.

    I carried out my first conflict audit of an emergency department in 2008, observing for several days the pressures and strains everyone in the E.D. suffers as they navigate critical healthcare moments.


    Hospital staff have come to learn that violence is 'just part of the job' however I have seen the benefits of carefully planned programmes which challenge this assumption.

    Hospitals can become calmer, warmer and safer places to be when the entire team has the skills to gently enforce an agreed-upon Social Contract which understands something we call 'Gateway Behaviours'.

    I and my team of professional trainers have helped hospitals and their clinical or security teams around the UK and internationally to establish and maintain safer environments using these ideas.

    We have sought out the best conflict management training content and the best learning methods  in the world and bring them together for you and your team.

    Gerard O'Dea

    Our Partners and Accreditation

    ICM Logo

    Member of The Institute of

    Conflict Management

    Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.

    Healthcare Myth 2: If I Say Something It Will Make Things Worse 2

    European partner for Vistelar

    Dynamis is the premier European Partner for Vistelar, a global consulting organisation covering training across the entire spectrum of human conflict.

    Personal Safety Trainer 35

    Regional representative for 9 Attitudes behavioural tactics

    Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.

    Join Over 3,000 Happy Customers

    Best Course I have attended in the NHS...

    “This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered.  10/10 for delivery, professionalism and structure.”

    Andy W.  //  Security Management Specialist

    Made it Relevant...

    “Very good training, and great effort to make it relevant for the type of conflict and situation we face. Excellent Trainer – 10//10”

    Michaela G.  // Community Engagement Officer

    Grab a coffee and speak to our training advisor.

    With over 15 years of experience working with clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.

    How to...

    Create a Conflict-Ready Hospital

    What our customers are saying:

    Tailored to situations we actually face...

    “Gerard was a great teacher, he was very knowledgeable and friendly. He tailored the training to situations we might actually find ourselves in which I found incredibly useful.”

    Louise C.  //  Homeless Shelter Support Worker


    I left feeling confident that I could safely apply the techniques I had been shown and know when to use them. Since completing this training another member of staff and I who where both on the course have been able to safely escort a child, whom we have previously struggled and felt unsure/ unsafe with escorting when dis-regulated back in to the school building safety. We were both on the same page as were the other members of staff who witnessed the incident (and were also present for the training that day) and this greatly helped us to safely bring the child back in to school. I would like to once again give my thanks to the team who came in to teach us that day. They were both amazing! 

    Classroom Teacher  //  Blossom House School March 2020.


    100% Satisfaction Guarantee

    You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.

    Gerard O'Dea

    Frequently Asked Questions

    Where is the training carried out?

    What is the investment in training?

    How quickly can I book training to happen?

    How many people can attend a training course?

    Is Dynamis training Accredited?

    Is the training suitable for my staff and my context?

    March 1, 2020

    A conversation about Personal Resilience with Alex Hunter How can a resilience training intervention cut dropout rates among newly-qualified midwives cut the dropout rate over their first year in clinical practice from over 60% down to just 2%? In this conversation, Alex Hunter describes the steps and process he uses in his Personal Resilience course. (read more)

    © 2020, Team Dynamis Ltd

    Registered Office:

    Summit House

    Mitchell St

    Edinburgh EH6 7BD

    0844 812 9795

    Privacy Policy

    WhatsApp chat