Hospital Violence Management

for Conflict-Ready Healthcare

Create a safe and secure environment at your hospital.

At Dynamis we provide evidence-based and scenario-driven conflict management training through the whole spectrum of conflict, which enables staff with the skills and knowledge they need to professionally respond to any level of interaction.

Book a free Training Needs call now,

to get the right conflict management

training for your team.

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Our healthcare clients...

Hospitals and Healthcare

A social contract which protects everyone.

As a leader at your hospital, you want staff to have confidence that they are doing the right things, which create a space at your hospital where violence is not compatible with how people are welcomed to the hospital and treated while they are there.

Teams all over your hospital can benefit from increased skills in conflict:

Reception and Administrative Staff

Mental Health teams

I.C.U. teams

Detox Unit teams

Dementia / Elderly Care teams

SEMH and CAMHS teams

Security teams and Management

Hospital Management (HR)

Hospital Executive (Patient Safety)

By understanding the key conflict flashpoints which hospitals everywhere face, and helping you to discover the flashpoints which may be unique or acute in your service right now, our team of advisors and trainers can offer training interventions and policy-building which gives you greater control and visibility of the problems.

Our aim is that your hospital establishes and protects a social contract – a culture of appropriately dealing with conflict, violence and aggression – which uplifts your staff and allows your organisation's values to shine through in every interaction.

Let's get started!Arrange your Free Training Needs Call now

Conflict Management

Improving Safety through Verbal Skills

Ensure that everyone is treated with Dignity and Shown Respect

Foster non-escalation by establishing a social contract

Encourage collaboration through persuasion and influence.

Endeavour to have Empathy and Listening in your interactions

Healthcare Security Officer

Improving safety by having effective response teams

Arriving into situations with keen problem-solving abilities.

Using empathy and listening as their primary tactics

Being persuasive if they can and only using force if they must

Able to scale their use of force up or down as needed.

Personal Safety and Breakaway

Improving Safety through Personal Approaches to Risk

Situational Awareness and Proxemics

Understanding the principles of Reasonable Force

The Duty of Reasonable Care

Risk Awareness in Violent Confrontations

Reflexive Movement for Breakaway and Disengagement

Physical Interventions

Improving Safety by leveraging Team Approaches

Teamwork and Communication

Safe Approach and Verbal Persuasion

Protective Physical Interventions as a last resort.

Clinical Procedures for Restraint where necessary

Awareness of the range of Risks from Restraint

Our Process

Book your free training needs assessment.

Every organisation is unique and so you need a unique training course. Our free training needs assessment is a 30-minute process where we identify the risks your staff face and the training solutions you need.

We formulate a Bespoke Training Course.

Having understood the needs of your organisation we will create a bespoke training course tailored to your conflict flashpoints, issues and incident profile.

Your Staff experience relevant and beneficial training.

We will conduct your bespoke training course.

Satisfaction and Course Follow-up

Following the training session, we will conduct questionnaires with all attendees to give tangible before and after data.

Let's get started!Arrange your Free Training Needs Call now

Make your hospital a safer working environment.

Our wide range of courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.

Book a tailored training course from Dynamis Training and your team will:

Be aware of conflict triggers - both their own and others
Use approaches which prevent situations from escalating
Redirect negative behaviour without taking it personally
Be persuasive using influence to win people around
Listen and Empathise in order to resolve flashpoints
Create and maintain a social contract in every interaction

The power of evidence-based training

High Staff Engagement

Because of the immediate relevance your staff see in our course design and delivery, they are engaged, motivated and energised during and after the training.

Better Transfer to the Workplace

Because sessions are all driven by your own scenarios, issues and challenges with the people you meet in your work, it has immediate relevance and transfers directly to your day-to-day workplace.

"Time Well Spent"

Your teams get many, many opportunities to learn and practice their new skills during 'countless reps' of the target skills, actively learning in every session. There are no boring powerpoints!

Measurable Change Happens

With highly targeted new skills, your teams can make measurable changes to their interactions and truly realise your organisation's safety ethos, focussing on dignity and respect, safety and wellbeing.

Let's get started!Arrange your Free Training Needs Call now

Gerard O'Dea // Director of Training at Dynamis

Hi and thanks for visiting our webpage today.

I carried out my first conflict audit of an emergency department in 2008, observing for several days the pressures and strains everyone in the E.D. suffers as they navigate critical healthcare moments.

Hospital staff have come to learn that violence is 'just part of the job' however I have seen the benefits of carefully planned programmes which challenge this assumption.

Hospitals can become calmer, warmer and safer places to be when the entire team has the skills to gently enforce an agreed-upon Social Contract which understands something we call 'Gateway Behaviours'.

I and my team of professional trainers have helped hospitals and their clinical or security teams around the UK and internationally to establish and maintain safer environments using these ideas.

We have sought out the best conflict management training content and the best learning methods in the world and bring them together for you and your team.

Gerard O'Dea

Let's get started!Arrange your Free Training Needs Call now

Our Partners and Accreditation

Member of The Institute of

Conflict Management

Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.

Healthcare Myth 2: If I Say Something It Will Make Things Worse 2

European partner for Vistelar

Dynamis is the premier European Partner for Vistelar, a global consulting organisation covering training across the entire spectrum of human conflict.

Regional representative for 9 Attitudes behavioural tactics

Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.

Join Over 3,000 Happy Customers

Best Course I have attended in the NHS...

“This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered. 10/10 for delivery, professionalism and structure.”

Andy W. // Security Management Specialist

Made it Relevant...

“Very good training, and great effort to make it relevant for the type of conflict and situation we face. Excellent Trainer – 10//10”

Michaela G. // Community Engagement Officer

Grab a coffee and speak to our training advisor.

With over 15 years of experience working with clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.

START here! > >

How to...

Create a Conflict-Ready Hospital

What our customers are saying:

Tailored to situations we actually face...

“Gerard was a great teacher, he was very knowledgeable and friendly. He tailored the training to situations we might actually find ourselves in which I found incredibly useful.”

Louise C. // Homeless Shelter Support Worker

Confident...

I left feeling confident that I could safely apply the techniques I had been shown and know when to use them. Since completing this training another member of staff and I who where both on the course have been able to safely escort a child, whom we have previously struggled and felt unsure/ unsafe with escorting when dis-regulated back in to the school building safety. We were both on the same page as were the other members of staff who witnessed the incident (and were also present for the training that day) and this greatly helped us to safely bring the child back in to school. I would like to once again give my thanks to the team who came in to teach us that day. They were both amazing!

Classroom Teacher // Blossom House School March 2020.

100%

MONEY BACK GUARANTEE

100% Satisfaction Guarantee

You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.

Gerard O'Dea

Frequently Asked Questions

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March 1, 2020

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A conversation about Personal Resilience with Alex Hunter How can a resilience training intervention cut dropout rates among newly-qualified midwives cut the dropout rate over their first year in clinical practice from over 60% down to just 2%? In this conversation, Alex Hunter describes the steps and process he uses in his Personal Resilience course. (read more)

February 21, 2020

What an Earthquake can teach us about detecting risks in Personal Safety – Part 2

Mental Models for Response in Lone Worker Personal Safety Zeb Glover and Ger O’Dea in Conversation – Dynamis Training. When teaching people to work alone in safety, we talk of files and folders – if in our brains, in our head-computers, if we don’t have the correct files and folders, i.e the indicators of what (read more)

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