Resolve Conflict: Beginnings and Endings in NHS Conflict Resolution
In looking at how to resolve conflict scenarios for the emergency department and the needs of the acute hospital staff teams, we made sure that staff were really successful in establishing initial contact with the people, by carefully Being Alert and Decisive – noticing things about the patient or their family, by addressing those visiting […]
Conflict Resolution across Cultures
Conflict Resolution across Cultures can be tricky! In our experiences deliveringconflict management courses in the UAE, Qatar and other GCC countries, we address issues of Conflict Resolution across Cultures. For example, the Arab communication style is known for containing exaggeration (through a fear of being ignored) over-assertion (through a fear of a point’s force being […]
Healthcare Communication and Language Types in Conflict Resolution
As vehicles for our training content in Healthcare Communication for one Emergency Department team, I developed a set of common target scenarios from the information I gathered in talking with the management, the learning development team and the staff themselves. We worked through these Healthcare Communication scenarios in the training, ranging from easy scenarios, such […]
Empathy in Conflict Resolution : The Paradox for NHS Teams
Empathy in Conflict Resolution is so important that we really wanted healthcare teams to have an opportunity to explore their relationship with empathic listening and communication. One of the issues we know about in the emergency department is that in order to operate functionally and to be efficient staff in an emergency department have to […]
NHS Security Officers Training Course successful
Dynamis Training offers a physical intervention programme for NHS Security Officers (HCSO) which provides: -a fundamental legal underpinning knowledge of the principles for effective decision-making -appropriate physical skills which are adaptable across the spectrum of subject categories which an officer can encounter -sufficient scenario-based practice and immersion which effectively builds the required skills for this […]
Conflict Management Trainer Course in Nottingham this Week for Hospital Security
Gary and Gerard are getting the room ready to welcome 25 healthcare security professionals tomorrow who are embarking on a one-week masterclass in conflict management for hospital violence reduction. #vistelar
Patient Care and Compassion in conflict resolution training
Patient Care has to be part of good conflict resolution Training Patient Care relies on the compassion of the staff who are drawn to the profession of caring and their level of support, mentoring, leadership and the environment in which they are interacting with patients, visitors and each other. Good NHS conflict resolution training will […]
Great Conflict Resolution training in the NHS would include this key idea
Consistency is a hall-mark of world-class service in any domain where frontline staff and their public interact. So where can we look for consistency in interactions between healthcare staff and their clients, patients and service users? As an example of this I want to highlight a point made by Fred Lee in his […]
Healthcare Myth 2: If I Say Something It Will Make Things Worse
Silence always carries an uspoken message. When faced with disrespectful or threatening language, the silence of onlookers is loaded with meaning. Usually, their silence means they are afraid or unsure of what to do. Yet silence is usually how we answer anti-social and even threatening behavior in the public setting. INTERESTED IN BECOMING A VDI […]
Healthcare Myth 1: Killing them with Kindness
Here is Vistelar Consultant Joel Lashley talking about some myths in healthcare, and in particular the belief that we need to present kindness at all times or minimise our recognition of intimidating or disrespectful behaviour in our healthcare facilities. INTERESTED IN BECOMING A VDI INSTRUCTOR? You will have your chance at the first-ever VDI Instructor Certification […]