NHS Advanced De-escalation Masterclass (ADM) — what it is, and what staff said afterwards
A specialist mental health ward does not need reminding that de-escalation matters. This NHS De-escalation Masterclass (ADM) is built around the first minute of agitation — the requests that land badly, the boundaries that feel like slights, the small steps into personal space that tip a conversation into something else. The NHS de-escalation masterclass is […]
Lone Working Community Nursing: 3 Hidden Risks
Community nursing is one of those roles where the work looks calm on paper and messy in real life. You’re on your own, in someone else’s environment, trying to deliver care professionally while reading a room you’ve never been in before. Most visits are routine. Some aren’t. And the tricky part is that escalation in […]
NHS Trust project: what changed when the team trained for the ‘first minute’
The referral to a London trust wasn’t about “delivering training” in the abstract. It was about a real ward with real risk, and a team carrying the weight of that risk every shift. A specialist rehabilitation unit sits in that difficult middle ground: frailty, dementia, delirium, neuro, stroke rehab, spinal injury pathways — patients who […]
NHS breakaway training: protecting staff while keeping care and dignity in view
Breakaway training in the NHS has to hold two truths at the same time. Staff have the right to be safe at work. Patients are often distressed, unwell, confused, frightened, intoxicated, in pain, or experiencing a mental health crisis when incidents happen. Those two truths belong together. Good training does not minimise the risk to […]
Resolve Conflict: Beginnings and Endings in NHS Conflict Resolution
In looking at how to resolve conflict scenarios for the emergency department and the needs of the acute hospital staff teams, we made sure that staff were really successful in establishing initial contact with the people, by carefully Being Alert and Decisive – noticing things about the patient or their family, by addressing those visiting […]
Conflict Resolution across Cultures
Conflict Resolution across Cultures can be tricky! In our experiences deliveringconflict management courses in the UAE, Qatar and other GCC countries, we address issues of Conflict Resolution across Cultures. For example, the Arab communication style is known for containing exaggeration (through a fear of being ignored) over-assertion (through a fear of a point’s force being […]
Healthcare Communication and Language Types in Conflict Resolution
As vehicles for our training content in Healthcare Communication for one Emergency Department team, I developed a set of common target scenarios from the information I gathered in talking with the management, the learning development team and the staff themselves. We worked through these Healthcare Communication scenarios in the training, ranging from easy scenarios, such […]
Empathy in Conflict Resolution : The Paradox for NHS Teams
Empathy in Conflict Resolution is so important that we really wanted healthcare teams to have an opportunity to explore their relationship with empathic listening and communication. One of the issues we know about in the emergency department is that in order to operate functionally and to be efficient staff in an emergency department have to […]
NHS Security Officers Training Course successful
Dynamis Training offers a physical intervention programme for NHS Security Officers (HCSO) which provides: -a fundamental legal underpinning knowledge of the principles for effective decision-making -appropriate physical skills which are adaptable across the spectrum of subject categories which an officer can encounter -sufficient scenario-based practice and immersion which effectively builds the required skills for this […]
Conflict Management Trainer Course in Nottingham this Week for Hospital Security
Gary and Gerard are getting the room ready to welcome 25 healthcare security professionals tomorrow who are embarking on a one-week masterclass in conflict management for hospital violence reduction. #vistelar