Patient Care and Compassion in conflict resolution training
Patient Care has to be part of good conflict resolution Training Patient Care relies on the compassion of the staff who are drawn to the profession of caring and their level of support, mentoring, leadership and the environment in which they are interacting with patients, visitors and each other. Good NHS conflict resolution training will […]
Great Conflict Resolution training in the NHS would include this key idea
Consistency is a hall-mark of world-class service in any domain where frontline staff and their public interact. So where can we look for consistency in interactions between healthcare staff and their clients, patients and service users? As an example of this I want to highlight a point made by Fred Lee in his […]
Healthcare Myth 2: If I Say Something It Will Make Things Worse
Silence always carries an uspoken message. When faced with disrespectful or threatening language, the silence of onlookers is loaded with meaning. Usually, their silence means they are afraid or unsure of what to do. Yet silence is usually how we answer anti-social and even threatening behavior in the public setting. INTERESTED IN BECOMING A VDI […]
Healthcare Myth 1: Killing them with Kindness
Here is Vistelar Consultant Joel Lashley talking about some myths in healthcare, and in particular the belief that we need to present kindness at all times or minimise our recognition of intimidating or disrespectful behaviour in our healthcare facilities. INTERESTED IN BECOMING A VDI INSTRUCTOR? You will have your chance at the first-ever VDI Instructor Certification […]
Hospital Violence Reduction – Conflict Management in the ED
The common complaint at Emergency Departments the world over is that there is overcrowding and long uncertain waiting periods. As we have seen, this is compounded by the high expectations of some patients that they will be seen immediately and given the highest priority. Much of the challenging behaviour presented by relatives and patients […]
Restraint Training: The Biggest Mistake in Control Tactics
Coach Tony Torres says that the biggest problem in Control Tactics is that people try to exert Control too soon in the confrontation timeline. In our 9 attitudes methodology from Functional Edge System, we understand that the key phases of any physical confrontation are: 1) Survival (staying conscious, upright and ‘with it’) 2) Reversal (slowing or stopping […]
Hospital Violence Reduction – Internal Security Officers
Staff in one hospital we worked in reported to us that they had variable success in securing assistance from Security Guards when incidents become critical. We ourselves experienced communication difficulties (mainly a language barrier) with Security Guards several times during our visit which may contribute to this apparent lack of cooperation or coordination. Certainly in other […]
Hospital Violence Reduction – Environment and Physical Design
According to the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), one element of performance by which a hospital’s environment of care is measured is that “the hospital controls access to and egress from security-sensitive areas, as determined by the hospital. Ambulatory and Ambulance entrances should be separate, with electronically operated locks, and glass should […]
Hospital Violence Reduction – Sentinel Events
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Hospital Violence Reduction – Permission to Intervene
Hospital Violence Reduction Personal Factors In some environments, there is sometimes still a question about whether a security officer or a nurse who uses force in a situation could rely on the backing of his/her management, and/or the backing of the hospital, if they intervene with force in a situation and are then challenged legally. […]